warm home discount scheme

NYM

carmina_piranha wrote: »

Thanks, that makes sense as it's the electricity bills I am missing, they said they are sorting it out, fingers crossed!

Can you sign up online to view your account ?
You can print off all your bills from there as well.

carmina_piranha

NYM wrote: »

Can you sign up online to view your account ?
You can print off all your bills from there as well.

Yes, thanks, I am signed up online. They only show me gas bills. I've emailed to ask why I can't see electricity bills, and they said they will look into it but that was a while ago.

In the meantime I have changed tariff with them, to a cheaper one - but I don't want to change supplier until I know I've had the warm home discount.

My account balance jumps wildly, at the moment I am a thousand in credit :rotfl: I don't think I am in credit at all (although the warm home discount would put me in credit), they just need to sort my bills out.

NYM

carmina_piranha wrote: »

Yes, thanks, I am signed up online. They only show me gas bills. I've emailed to ask why I can't see electricity bills, and they said they will look into it but that was a while ago.

In the meantime I have changed tariff with them, to a cheaper one - but I don't want to change supplier until I know I've had the warm home discount.

My account balance jumps wildly, at the moment I am a thousand in credit :rotfl: I don't think I am in credit at all (although the warm home discount would put me in credit), they just need to sort my bills out.

:eek: Not just your bills it would seem !
What a way for them to run their business...check each of your bills with a fine toothed comb when (if) they eventually come through

carmina_piranha

NYM wrote: »

:eek: Not just your bills it would seem !
What a way for them to run their business...check each of your bills with a fine toothed comb when (if) they eventually come through

I will, thanks I've seen so many complaints about them on the energy board ... I'm going back to ovo - the customer service there was great.

ETA: My account has been updated since I made this post, I wonder if they read this forum? All sorted, the bills are pending but they show the sort of amounts I expected and I'm in credit by roughly the amount I expected.

Tara100

Apologies if this question has already been answered, but when do we apply again for payments in 2016? Is it after mid April this year?


Thanks!

nannytone_2

its usually the middle of july, but each provider is different.
this is the last year so be sure to apply ( unless they choose to extend it again)

Sellurgranny

Hi all, just wondered if anyone has received their WHD from First Utility yet? I had a look at my bill f r om Feb online and whilst there seems to be some weird credits of varying amounts there's nothing that looks like the WHD.

[Deleted User]

Tara100 wrote: »

Apologies if this question has already been answered, but when do we apply again for payments in 2016? Is it after mid April this year?


Thanks!

yes you should contact your supplier to let them know you are claiming WHD again for 2015/26 after april 6th,they will then send you confirmation later in the year

JaneDoeJohnDoe

NPOWER will give discount on 31 March

Juzza12

Just checked my British Gas account and this was added to mine on the 16th.