Unhygienic practice?

reeree

zaksmum wrote: »

I was in there the day before yesterday - and they ARE still doing it!

so much for the iceland representative doing something about it, they obviously don't care

Forwandert

Iceland_Foods wrote: »

Hi Zaksmum. We're sorry that you have witnessed staff in this store still carrying out this practise. I can assure you that we have taken this issue very seriously. The Area Manager has spoken to the Managers of all 4 stores that we think it could be, however, we cannot drill it down to individuals as we would need you to tell us exactly which store you visit. In light of your subsequent post the Area Manager is now asking these managers to review CCTV from the 19th to the 23rd. The Area Manager would be more than happy to speak to you regarding this issue as we are as horrified as you are that this is happening. Could you call our freephone Customer Care line on 0800 328 0800 to give us more details? All of your information would be treated with strict confidentiality and it really is the best way for us to put a stop to this unacceptable practise in this store. Thanks again.

Quoted for when the post gets reported and deleted again.

Edit to add the general company representatives can't post without permission comment etc etc.. even if it could resolve the ongoing situation.

djl

Iceland_Foods wrote: »

Hi Zaksmum. We're sorry that you have witnessed staff in this store still carrying out this practise. I can assure you that we have taken this issue very seriously. The Area Manager has spoken to the Managers of all 4 stores that we think it could be, however, we cannot drill it down to individuals as we would need you to tell us exactly which store you visit. In light of your subsequent post the Area Manager is now asking these managers to review CCTV from the 19th to the 23rd. The Area Manager would be more than happy to speak to you regarding this issue as we are as horrified as you are that this is happening. Could you call our freephone Customer Care line on 0800 328 0800 to give us more details? All of your information would be treated with strict confidentiality and it really is the best way for us to put a stop to this unacceptable practise in this store. Thanks again.

Post reported

cajef

djl wrote: »

Post reported

Oh dear, I posted to the rep. last time they posted and then someone reported their post, which upset Azari and dickydonkin and now you have reported them, hope you have got your tin hat on when the flak flies.:D

dickydonkin

cajef wrote: »

Oh dear, I posted to the rep. last time they posted and then someone reported their post, which upset Azari and dickydonkin and now you have reported them, hope you have got your tin hat on when the flak flies.:D

Come on cajef - I was hardly upset.

I was more surprised that a seemingly helpful post from someone who was in a position to resolve a problem should be reported.

Yes - it technically breached forum rules, but was the post offensive or spam? Of course it wasn't.

Azari

cajef wrote: »

Oh dear, I posted to the rep. last time they posted and then someone reported their post, which upset Azari and dickydonkin and now you have reported them, hope you have got your tin hat on when the flak flies.

Not upset, really.

If people like the power buzz that a little mini-modding gives them (notice how they love to tell everyone that they've reported a post), that's fine.

It's just a pity that, as a side effect, it interferes with people trying to help forum members.

grayme-m

djl wrote: »

Post reported

Really????

unholyangel

Soapn wrote: »

Would customers be happy for me to be taking photos of them while they are out doing their shopping?

I bet they wouldn't, they'd be onto customer services tout de suite to moan and see if they could get a gift card or vouchers/or say they will take it to the papers/ or say they will splash it all over Facebook.

But the shops DO take pictures of us while we are doing our shopping.......CCTV.....but yet you think its not fair for us to take even a picture (not a video) in return?

Saturnalia wrote: »

You should tell the manager what's happening. If steps are provided the staff need to be retrained to use them.

:rotfl: This made me LOL so much. I know what you meant (how there is a specific way you're supposed to lift things along with how much you're supposed to lift etc) but I just couldn't help laughing at the thought of a grown adult being taught how to go up and down steps!

cajef

dickydonkin wrote: »

Come on cajef - I was hardly upset.

I simply posted to advise the rep. politely that they needed MSE permission to post as a rep. what was your reply

dickydonkin wrote: »

Unbelievable!

Azari chipped in with his rant which also appeared to be aimed at me.

I was attempting to be helpful to the rep. you two both assumed I was attacking them and reporting them.

Enough said discussion closed as far as I am concerned.

unholyangel

dickydonkin wrote: »

Maybe the smile would be knocked off your face if one of your family was one of the many victims who are seriously injured AND killed every year when using ladders. Indeed, the majority of injuries are not from extreme heights (as you might expect) but from much lower heights.

Stepladder training involves more than climbing a couple of steps. It should also include how to check them prior to use, ensuring the area they are being used is safe and does not compromise others (very relevant in a shop environment), I can go on.

The reality is that the employer should train their staff on the use of stepladders - it doesn't have to be a prolonged expensive course, but a short toolbox talk should be sufficient in many cases.

You think that may be funny - but employers and employees don't make the laws - they are there for a reason and rather that bore you with statistics, trust me that injuries caused when using ladders are frightening - not just in the workplace, but for the DIY enthusiast at home.

You have actually embarrassed yourself with your silly post and highlighted your ignorance on a serious issue.

I believe it is you who has embarrassed yourself and perhaps something should wipe the smug arrogance off your face.

Here, I'll help you and then provide an explanation for you:

This made me LOL so much. I know what you meant (how there is a specific way you're supposed to lift things along with how much you're supposed to lift etc) but I just couldn't help laughing at the thought of a grown adult being taught how to go up and down steps!

I admitted I know there is more involved than just going up and down a few steps. I then went on to say it was the image in my head that the posters words produced that had me laughing.