second hand car problems!

s_b

sparklypinkbunnies wrote: »

I've got the advert details I printed those off earlier! I'd rather them let us take it to a garage of our choice (thats local) and then them settle up the bill. Do you think they would go with this option?

i doubt it very much
if it was me selling it i would rather get it back to my place so i can decide whether to give customer their money back or find cheapest way to get it repaired
remember you live far enough away they might just have been hoping it worked for a few weeks then wanted to wipe their hands of you
gearboxes dont just make noises do they and they must have driven it a bit to know this?

sorry no idea what year price model etc your car is we will probably find out in post 23

sparklypinkbunnies

Its a VW Golf TDI 2005. Paid almost £5000 for it

justmel

OP we are going through something similar right now,we initially considered just paying out ourselves but thought well why should we? They told us the car had no current faults and the next day we found out it had.

We got in touch with consumer direct who said that you do have to give the dealer a reasonable chance to repair the car before seeking a refund,ours has complied so far,checked the car,made repairs as they saw fit and it still isn't sorted,yet another call to them in the morning then!

Anyway what we were told by consumer direct was that to get a refund without the dealer actually offering one would mean going to court and that the judge would be most likely to order a repair first.

Suites me fine since i don't want the hassle of a refund and searching for another car if we can help it but it is stressful having to have my husband keep taking this car on a 3 hour round trip and having it back for an hour before the lousy engine light pops back on again!

Honestly the single best think you can do is contact consumer direct,they will advise you specifically about what you can do and what to expect,one thing i can tell you is that we were advised that if we got the work done elsewhere not only would we not get a refund for the work but we may also lose any rights we have with the dealer so you are unlikely to get anywhere in that respect.

Good luck OP but do nothing without taking the advice of consumer direct.

sparklypinkbunnies

I've since checked the receipt and theres a bit that says discounts given in lieu of remedial work with customers agreement. Do you think the garage would use that as there way out?

Sgt_Pepper_2

sparklypinkbunnies wrote: »

I've since checked the receipt and theres a bit that says discounts given in lieu of remedial work with customers agreement. Do you think the garage would use that as there way out?

They may well try.

marleyboy

Originally Posted by sparklypinkbunnies
I've since checked the receipt and theres a bit that says discounts given in lieu of remedial work with customers agreement. Do you think the garage would use that as there way out?

Oh yes they will use whatever legislation they think they have. Don't listen to a single word of it, go seek advice from CS and rattle a few chains, you will be pleasantly surprised just how flexible they will become when it comes to the legalities of your rights.

sparklypinkbunnies

I was also told by the garage that they wouldn't speak to me about the issues due to 'data protection'. I'm getting the impression that the garage aren't going to be helpful. I'll try giving the consumer whatsamagig a ring tomorrow

Valvoltec

I think the car has overboost problems and is going into limp mode.possibly due to vanes sticking in the turbo. normally requiring turbo replacement.

My diagnosis does not help you however.

Please deliver the car back,give the man a chance,the logistics of where the car is now, are not down to him.
The transport costs are cheaper if you are a little flexible on timescale,I have had one way North or South on m1 cheaper than using two cars and drivers to fetch or deliver.Its 70 miles and just over an hour.
I am sure that once he gets it back all will be sorted quickly,and you are worrying unnecessarily.
Obviously like most of us a car is an expensive purchase,and you do not expect it to go wrong straight away,but these things are sent to try us.
The consumer people and the garage have explained as have the garage you need to take it back,as the first step to sorting it out.
I am sure that you are not happy with the car but,the garage sold it to your husband,it was his choice to buy,so really the garage can only sort it out between themselves and him.

forgotmyname

Turbo vanes may just need a clean.. Is this not an issue on Golfs?

A dealer may tell you its a new turbo,

Drop in the degreaser for an hour and sell it as almost new.

colino

Cars are funny things, people behave oddly when things go wrong and all common sense appears to go out of the window. Get it back to the garage to let them assess the car. They will either fix, put you in another car or refund.
You wouldn't buy a watch in Argos in Aberdeen and then have Garrards in London fix it if it went wrong, just because you happened to be in London at the time.
I appreciate cars are expensive items, but they do go wrong, especially when they are not shiney new and a whole lot more people buy cars successfully and happily and have no avalanche of horrors from the seller than appears reflected in this site.