Post Office says item delivered but it wasn't

custardy

ludovico wrote: »

To be honest it's the neighbour who should suffer the burden as they left the parcel unattended. There was talk of RM being allowed to leave parcels with a neighbour, I don't know if this scheme is live or not. If the parcel has been stolen you should try the police, they might not do much but it's worth a shot.

it is,in trial areas

custardy

Chomeur wrote: »

OK, after quite a bit of investigation it seems that what happened was that the phone was delivered to a neighbour of mine who just left it in the communal hallway. Bright spark. And someone has just walked off with it. I'm hoping the Post Office will reimburse me, after all their obligation is to deliver it to me, not to my neighbour.

to be specific Royal Mails(seriously wish people would understand its not the Post Office) obligation is to deliver to the address.
So you need to see if your area is part of the leave with neighbour trial.
If not,then you need to pursue RM for failure to meet delivery spec

Chomeur

custardy wrote: »

to be specific Royal Mails(seriously wish people would understand its not the Post Office) obligation is to deliver to the address.
So you need to see if your area is part of the leave with neighbour trial.
If not,then you need to pursue RM for failure to meet delivery spec

Does the "leave with neighbour" scheme atually give the RM legal rights to disregard their delivery obligations, or is it just a scheme that they've devised to save themselves trouble?

Anyway I'm not within a trial area.

custardy

Chomeur wrote: »

Does the "leave with neighbour" scheme atually give the RM legal rights to disregard their delivery obligations, or is it just a scheme that they've devised to save themselves trouble?

Anyway I'm not within a trial area.

you can find this out by googling.
do you think that RM can just decide to change delivery spec?
this is all regulated. so they are disregarding nothing.
hence they have trial areas and have to have permission from the regulator to make those changes.
funny how you see it as saving them trouble
when folks whine all the time about not leaving with neighbours

the_lunatic_is_in_my_head

Anyway I'm not within a trial area.

You also need to find out if your address is classed as a multi-drop address in which case I think the obligation is unfortunately to deliver to the front door (or main delivery point) rather than the individual doors inside, maybe custardy can clarify the specifics of multi-drop addresses?

Chomeur

Getting bored of dealing with Royal Mail. It's the seller's responsibility to deliver to me and the Royal Mail are their agent anyway. s.27 Sale of Goods Act 1979. Will eBay give me the name and address of the sender so that I can start a small claim against them? Will probably claim against my neighbour and RM in the alternative for negligence too.

custardy

Chomeur wrote: »

Getting bored of dealing with Royal Mail. It's the seller's responsibility to deliver to me and the Royal Mail are their agent anyway. s.27 Sale of Goods Act 1979. Will eBay give me the name and address of the sender so that I can start a small claim against them? Will probably claim against my neighbour and RM in the alternative for negligence too.

so no interest in advice then
you wont be taking small claims action on RM
you can get any buyers/seller details from eBay if you have a transaction with them
how will you claim against the seller when they prove delivery?
in fact don't bother.
I'll leave you to it

hermum

custardy wrote: »

so no interest in advice then
you wont be taking small claims action on RM
you can get any buyers/seller details from eBay if you have a transaction with them
how will you claim against the seller when they prove delivery?
in fact don't bother.
I'll leave you to it

Thanks for that custardy, I started a similar response but got part way through & lost interest.

soolin

Chomeur wrote: »

Getting bored of dealing with Royal Mail. It's the seller's responsibility to deliver to me and the Royal Mail are their agent anyway. s.27 Sale of Goods Act 1979. Will eBay give me the name and address of the sender so that I can start a small claim against them? Will probably claim against my neighbour and RM in the alternative for negligence too.

Another tip from me, small claims will be a waste of your money in these instances.

Your 'argument' is with Royal Mail and no one else.

Chomeur

custardy wrote: »

so no interest in advice then
you wont be taking small claims action on RM
you can get any buyers/seller details from eBay if you have a transaction with them
how will you claim against the seller when they prove delivery?
in fact don't bother.
I'll leave you to it

You don't say why you don't think I'll take action on RM.
The seller can't prove delivery. RM/Post Office have admitted delivering to my neighbour, not to me.