Bershka unacceptable behavoir

Soapn

I'm sure this will go down like a lead balloon, but because you are in England, English culture is what we go by.

The guy apologised, the manager appologised, seriously what on earth more do you want?

s_b

clngai you are asking too much
you have your apology face to face twice
you have already been told our culture is to not be worried by it
you are going by your culture from a different continent
i can only suggest you get girlfriend to buy via the internet in future
and i bet she wont agree

unholyangel

clngai wrote: »

Thank you for all of your advise.
As you all may know we are not British. We are Chinese and we do think this is an important issue to us.
If you ask 10 Chinese, I am sure 9 of them will said this is unacceptable with our culture.

I am not asking for any money compensation as it would not help the feeling of her at all. I am after for a written apology and a promise to improve their service.

This is just a small things those staff can do about it, put a female staff in a female section changing room? ask first rather then just open the curtain?

You may laugh by reading this post and make a joke about it, but different people have different feeling regarding to their culture.

I am just asking for advise where I can make a complain about it as I cannot find anything regarding to this on their website.

Maybe they usually have female staff but had to get a male member to due to holidays/sickness. Maybe he did ask but your gf was otherwise occupied or he didnt ask loudly enough (quite possible given the poor lad was probably embarrassed enough having to quite literally "man" the womans changing rooms).

I don't think anyone is saying that what happened is "right" but sometimes crap happens. You can either let it bother you or you can shrug it off, get on with things and sometimes as an added treat, you have a funny story to share with friends.

As for contacting them, try the "contact us" section on their website or look them up on https://www.saynoto0870.com (will give you landline number for most companies meaning free/cheaper calls! - see that bit of moneysaving I snuck in there?:rotfl:).

Do let us know how you get on. Whether good or bad.

Soapn

OP you have been here at least six years. If you live in a country, you go by THEIR laws/tradition/culture.

fluffnutter

clngai wrote: »

Thank you for all of your advise.
As you all may know we are not British. We are Chinese and we do think this is an important issue to us.
If you ask 10 Chinese, I am sure 9 of them will said this is unacceptable with our culture.

I am not asking for any money compensation as it would not help the feeling of her at all. I am after for a written apology and a promise to improve their service.

This is just a small things those staff can do about it, put a female staff in a female section changing room? ask first rather then just open the curtain?

You may laugh by reading this post and make a joke about it, but different people have different feeling regarding to their culture.

I am just asking for advise where I can make a complain about it as I cannot find anything regarding to this on their website.

I completely understand that this would be far more sensitive an issue in China.

But it's not a big deal in this country and that's where you are. Look at it this way - the guy who accidentally drew the curtain didn't know your GF's Chinese. He's not being culturally insensitive and I'm afraid you can't really use that as a reason to make a fuss. Had he gone to work in China and done this, then that's unacceptable. But he's not in China. And nor are you.

You really need to drop this.

shaun_from_Africa

Soapn wrote: »

OP you have been here at least six years. If you live in a country, you go by THEIR laws/tradition/culture.

Does this mean the OP and his girlfriend have to wear hoodies and steal clothes instead of buying them then mug a couple of old ladies on their way home?

joannaspanner

If someone opened my changing room curtain to reveal my translucent flabby skin and mismatched underwear, they wouldn't be in a rush to do it again!

Soapn

shaun_from_Africa wrote: »

Does this mean the OP and his girlfriend have to wear hoodies and steal clothes instead of buying them then mug a couple of old ladies on their way home?

god I'd hope not :eek:

unholyangel

joannaspanner wrote: »

If someone opened my changing room curtain to reveal my translucent flabby skin and mismatched underwear, they wouldn't be in a rush to do it again!

Would you have the same reaction if they had opened it and you were fully clothed?

Thats essentially the important part here. It is not what could have happened. It is what actually did happen. Peoples driving on a daily basis could lead to an accident. But if it didn't, you dont have any entitlement from that person....an apology for their mistake is perhaps good manners but you do not have an actual right to it.

And from what I recall, that is pretty much whats happened here. An attendant made a mistake (which could have had an adverse consequence but didnt) for which both they and the manager apologised for. OP wants to take it further and do something about it.

I advised that the stores policy could be that female staff are on female rooms and due to holiday/sickness, they had to place a man there. Plus then you would dredge up all sexism rants.

unholyangel

OP, if this is the company you're on about:
http://www.bershka.com/webapp/wcs/stores/servlet/home/bershkagb/en/bershka

Then you might have missed it but down the bottom of the page in the left corner in big bold letters is : 0 808 234 02 09
Customer Service

They also have a facebook page and twitter etc.