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Low stars for postage - can I do anything?

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Comments

  • Froggitt
    Froggitt Posts: 5,904 Forumite
    theonlywayisup wrote: »
    And your point?

    Leaving derogatory feedback for a buyer and identifying the stars they leave contravenes two policies, do it at your peril.
    Didnt leave any feedback yet.

    And how can it contravene any policies if thats what ebay told me to do?
    illegitimi non carborundum
  • Froggitt
    Froggitt Posts: 5,904 Forumite
    mikey72 wrote: »
    Hm, I think I probably would ammend it if I thought I was being stalked over supposedly anonymous star ratings. You'd like it a lot less though.

    I pointed out I hadnt had a neg in 9 years, nor any 1 or 2 star DSR rating, and yet I was now just one low rating away from my account being suspended.

    It may be anonymous, but its not difficult to work out who it is when the DSR suddenly changes.
    illegitimi non carborundum
  • soolin
    soolin Posts: 74,416 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Froggitt wrote: »
    Didnt leave any feedback yet.

    And how can it contravene any policies if thats what ebay told me to do?

    eBay tell all sorts of lies just to get people off the phone.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Froggitt
    Froggitt Posts: 5,904 Forumite
    ........or off the chat!!! It doesnt really matter whether its lies or not......theyve given me explicit permission to question the buyer on the low ratings.
    illegitimi non carborundum
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Froggitt wrote: »
    ........or off the chat!!! It doesnt really matter whether its lies or not......theyve given me explicit permission to question the buyer on the low ratings.

    So do so and find yourself on the end of a suspension, as soolin says, they tell you anything to get rid of you. But written policy is clear. If you contravene it, what proof do you have?
  • mikey72
    mikey72 Posts: 14,680 Forumite
    So, you're chasing a buyer to ammend the feedback, you've asked them to ammend your supposedly anonymous star rating, and you're holding your feedback off just in case you have to leave them a false positive.
    Well, it doesn't bode well from here.
  • Froggitt
    Froggitt Posts: 5,904 Forumite
    theonlywayisup wrote: »
    So do so and find yourself on the end of a suspension, as soolin says, they tell you anything to get rid of you. But written policy is clear. If you contravene it, what proof do you have?
    The Customer Support Chat Transcript
    illegitimi non carborundum
  • Froggitt
    Froggitt Posts: 5,904 Forumite
    mikey72 wrote: »
    So, you're chasing a buyer to ammend the feedback, you've asked them to ammend your supposedly anonymous star rating, and you're holding your feedback off just in case you have to leave them a false positive.
    Well, it doesn't bode well from here.

    Im holding off my feedback/havent given any feedback as I dont have a positive experience to rate them with. Nothing else.
    illegitimi non carborundum
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Froggitt wrote: »
    ........or off the chat!!! It doesnt really matter whether its lies or not......theyve given me explicit permission to question the buyer on the low ratings.

    Yet another ebay CS rep who doesn't know ebay rules.
    I know that this is in other places but have just found it on the bottom of the DSR reports,
    "It is against eBay policy to question buyers about the detailed seller ratings they left."
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 3 March 2012 at 10:11PM
    Froggitt wrote: »
    The Customer Support Chat Transcript

    It won't count for anything. Chat can be misinterpreted (by you) but policy is policy.
This discussion has been closed.
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