Low stars for postage - can I do anything?

Lukadeh

Sorry yes I mean 1st and 2nd class parcels.
I made a few claims last month which were just 1st class parcels - they wouldn't do anything because they were not sent via recorded delivery.

I presumed that parcels that were posted over the counter as well as through business accounts would suffer the same consequences?

the_lunatic_is_in_my_head

theonlywayisup wrote: »

Ludovico, have you considered getting a price for tracked? It doesn't require a signature so can go straight through the letterbox and tracks throughout its journey.

Unfortunately most of the post is LL (around 70% under 100g, 30% 100-250) and just 20-30 parcels a week mostly coming it at just under 750 average.

The lowest quote on the website is £3 and I know you can maybe get that lower but I can't see them going down to 60-75pence based on just 25,000ish parcels a year.

theonlywayisup

ludovico wrote: »

Unfortunately most of the post is LL (around 70% under 100g, 30% 100-250) and just 20-30 parcels a week mostly coming it at just under 750 average.

The lowest quote on the website is £3 and I know you can maybe get that lower but I can't see them going down to 60-75pence based on just 25,000ish parcels a year.

There is an online calculator somewhere on their website, may be worth trying it, although to be honest it was miles out for me. Give them a ring.

soolin

Lukadeh wrote: »

Sorry yes I mean 1st and 2nd class parcels.
I made a few claims last month which were just 1st class parcels - they wouldn't do anything because they were not sent via recorded delivery.

I presumed that parcels that were posted over the counter as well as through business accounts would suffer the same consequences?

Parcels are still covered, if you've had claims refused maybe the contents were not covered for that service.

Lukadeh

soolin wrote: »

Parcels are still covered, if you've had claims refused maybe the contents were not covered for that service.

I was quite shocked to be honest. I have claimed for the same type of items before (clothes) and they say they've recently changed their terms.

theonlywayisup

Lukadeh wrote: »

I was quite shocked to be honest. I have claimed for the same type of items before (clothes) and they say they've recently changed their terms.

If you are posting at the PO, then the terms have not changed. Unless as soolin says you are sending prohibited or restricted items.

techspec

Froggitt wrote: »

Grrrrrr - all my delivery costs are outlined before people bid. Included recorded, combined discounts etc. I would rather people went to a different seller than marked me down on something they already knew.

And now to top it all, ebay warns me that I cant put "Do not bid if you think the postage is high" or similar into my listing.....contravening their rules apparently. I dont want buyers who think my postage is high. Go to another seller with cheaper carriage by all means. Maybe I could even post item numbers of similar items with lower postage and sellers making a loss on it.

So whats to stop me marking every purchase I make down as 1 star for postage? If everyone did this, they would do away with this ridiculous system.

Ha ha - I tried putting "do not bid if you don't like the postage price" and it would not let me submit. Ebay have thought of everything. I'm same as you - i don't want these bitter nasty people bidding - i would pefer less money for the item. Today i removed a bid from such a buyer - my price as dropped by £7.

Also, i often think why don't i play the ebay game. Mark everyone down on stars, leave vicious feedback for no real reason - and have the odd SNAD or INR freebie. But i just can't do it. Maybe i should though.

OP i'm afraid buyers no longer care if you had to buy the packing specially - they expect all ebayers to have cheap stationary now - and they reflect that in their feedback.

The best option these days is to charge what is on the Royal Mail label OR LESS - or use stamps that hide the postage paid. I have never looked at the postage cost of parcels i have received - but some people are just sad like that.

Froggitt

theonlywayisup wrote: »

Your feedback breaches two policies and you may get a temporary suspension if you leave it.

You cannot identify a buyer or approach them about their stars.

Well. I just spoke with ebay by chat, and they said that I could approach the buyer to have the feedback and stars removed.

Emailed him a nice email. Lets see what happens.

theonlywayisup

Froggitt wrote: »

Well. I just spoke with ebay by chat, and they said that I could approach the buyer to have the feedback and stars removed.

Emailed him a nice email. Lets see what happens.

And your point?

Leaving derogatory feedback for a buyer and identifying the stars they leave contravenes two policies, do it at your peril.

mikey72

Froggitt wrote: »

Well. I just spoke with ebay by chat, and they said that I could approach the buyer to have the feedback and stars removed.

Emailed him a nice email. Lets see what happens.

Hm, I think I probably would ammend it if I thought I was being stalked over supposedly anonymous star ratings. You'd like it a lot less though.

I hope you have left glowing feedback for them as well now, otherwise I really would be upset.