Roadside Recovery: AutoAid Feedback

dacouch

An MPV is normally classed as an Estate, however as with any type of Insurance product it would be best to ring and confirm with them (Take the persons name and the date/time)

Dman

Dman wrote: »

Hi, Does anyone know if they cover MPV's I have a Ford Galaxy, but the T&C's state

"The vehicle – a saloon car, hatchback, estate car,
car derived van, motorcycle or motorised caravan under
2.5 tons gross vehicle weight and with an engine
capacity of no more than 2500 cc."

Thanks

Hi I also emailed them direct this was their response just incase anyone else needs the answer cheers,

'We can confirm we do cover MPV vehicles under this policy, but, if your vehicle needed to be recovered we are only able to reimburse the costs for recovering the driver, the vehicle and up to 5 passengers to one place of your choice, we will therefore be unable to reimburse the costs of recovering any additional passengers.

We hope this clarifies matters.

AutoAid Administration Department.'

nuttylemming

lisyloo wrote: »

Thanks for the clarification.
Cracking good value for those of us who have motorbikes (over 150cc) as well as cars.

Can't find anything in any of their paperwork about minimum size on motorbikes ????

nuttylemming

dancingclean wrote: »

Has anyone used AutoAid for help with a flat tyre? The only time I've used my RAC cover is for this. AutoAid mention that their service covers repairs if the vehicle is 'immobile' and while I'm guessing a flat tyre is included I'd appreciate hearing from anyone who has experience of this before I purchase the policy.

It is covered but in the paperwork it say's you must carry a road worthy spare tyre with the vehicle at all times.

nuttylemming

dacouch wrote: »

I agree "Reasonable" does not have an exact definition within the Policy wording which is no doubt intentional.

The poster asked whether you can simply elect to have the vehicle recovered without giving the mechanic the oportunity to try and fix the vehicle.

Under the Policy General Exclusions which you refer to Section 3 of Page 5. It states "The cost of recovering the vehicle and its passengers if the vehicle can be repaired within a reasonable period of time at or near the place where it has broken-down"

The above is in the General Exclusions which apply to the entire Policy. So they are in effect saying they they will not pay the costs of recovery if the vehicle can be repaired within a reasonable period at or near where it has broken down.

So basically you cannot elect to not allow the mechanic to not try and repair the car at the roadside and go straight to having the vehicle recovered.

Surely it's better if it's repaired at the roadside, as I would rather drive home myself than have the vehicle recovered.

lisyloo

Can't find anything in any of their paperwork about minimum size on motorbikes ????

Neither can I although I would swear I've read it on this site.
Perhaps the paperwork has changed.
I've never fully investigated it as it doesn't apply to me, so if you are overly concerned then I would suggest you call them and ask.

BTW - I was replying to someone else. I did not supply this info. Derrick did in 2007.

I think you have to be cautious about looking at info that's over 2 years old.

lisyloo

derrick wrote: »

To put it more specifically, the vehicle does matter, e.g they don't cover artics!

They only cover cars and car derived vans, (this does not include transits), and motor bikes above 150cc.

Hi Derrick,

Do you remeber where this info came from?
Post #46 (14th May 2007).
Was it in the paperwork?
If so maybe it's now changed?

derrick

lisyloo wrote: »

Hi Derrick,

Do you remeber where this info came from?
Post #46 (14th May 2007).
Was it in the paperwork?
If so maybe it's now changed?

Sorry I do not.
I have looked for the old paperwork, but cannot find it.

Unlikely that I picked the figure out of the air, maybe they changed it, or I asked over the phone and was told that?

Looking at the post you mention, I do remember phoning and asking about transit vans, (Quote from that post; - "They only cover cars and car derived vans, (this does not include transits), and motor bikes above 150cc."), and was told it depends on the size of the van, so maybe I asked the question about motorbikes .

lisyloo

Cheers, I don't think you made it up either.
Probably the paperwork has changed I guess.
Anyone in doubt should ring up but clearly you cannot rely on info in posts that are over 2 years old as these things can change.

LavaChild

Can anybody give me an idea how much cash I'd need to pay the recovery service? I am aware this will fluctuate depending on the company and distance towed, etc, however a range would be fine... Or even a maximum that I'd be looking at.

Unfortunately, I have no idea how much I'd need to have access to. I'm a student and keep the majority of my money in a saving account and transfer only enough for day-to-day into my current account as I need it.

If I take a policy with AutoAid I will also need to ensure I keep enough in the current account for the case when I might need it if I ever break down.

Can somebody advise how much I'd need to put aside to be safe that it'd cover any call out?

I tried asking Auto Aid this but they were not helpful.

Thanks.