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PPI FAQs discussion thread

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  • Nasqueron
    Nasqueron Posts: 11,045 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    hva wrote: »
    really don't know if I ever took out PPI many years ago or even what things I brought, I know I had a lot of catalogue purchases.
    if I ask a "no win-no fee" will they be able to check everything for me as I have no paperwork at all?
    thanks

    Some PPI firms will claim they can do this but they will still ask you who the cards were with and then send the SAR in on your behalf (and probably bill you the £10 fee out of any winnings on top of their cut) - you might as well do it yourself and not waste the money on a firm

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • loopa1
    loopa1 Posts: 81 Forumite
    edited 8 January 2015 at 6:12PM
    Hello
    I put a PPI claim in some years ago after feeling I was mis-sold. My mortgage provider came back to me and said they did not feel this was the case - I never took it to the Ombudsman (I should have).

    I think I put a second claim in - same again (and no Ombudsman for the 2nd time - silly me).

    When I tried a third time adamant I had a legitimate claim (we were made to feel like we should have it...to quote the advisor "you wouldn't want to be in a position when you couldn't pay your mortgage would you?").

    But my lender's response this time was that they told me after the second claim they considered this case now closed and were not prepared to investigate it again. This time, I phoned the Ombudsman who advised unless the previous claim was within 6 months, they couldn't do anything.

    So can my lender refuse to investigate again - this is currently stopping me referring my case to the Ombudsman.

    Thanks.

    [EDIT] Ps. Not sure if this is relevant, but my claim for being mis-sold is also based on the fact that in the event of one of us being made redundant, the wage of the other was large enough to cover the mortgage, and that my wife (it's her policy) had protection with her employer at the time anyway (and we have a document which proves this) so wasn't needed.
  • dunstonh
    dunstonh Posts: 120,181 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    So can my lender refuse to investigate again - this is currently stopping me referring my case to the Ombudsman.

    Yes, the lender can bar you from access to the FOS. That is why the letter tells you that you have 6 months. That is because it is 6 months. Not two years.

    On the positive side, you probably wouldnt have won your case at the FOS as most mortgage PPI complaints are rejected and your complaint reason is not strong enough.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • hi,
    2 years ago i reclaimed ppi on 2 loans i took out with barclays bank,
    after reciving a letter saying they declined to pay out. the next letter payed me £2,600, at the same time i claimed for the ppi on my barclaycard, this was sold the same way the loans had over the phone, as i must take out ppi or else basis, barclaycard declined to pay and so did the obudsman, ok i thought but i didnt accept the decision, but as the barclaycard ppi was sold exactly the same way as the barclayloan ppi surely i have a claim,

    is there anything i could do i really would love some help with this as it was mis-sold and because the amount would be large barclays are just getting away with it

    thank you
    steve
  • My late husband and myself were sold PPI in relation to a further charge. My husband made a claim on this policy when off work due to an accident, but the amount we were paid was nothing like we expected as my husband had fulll pay from his employment for some time. In effect, the policy was not needed because of the cover he had from his employers. Do I, his widow, have a claim?
  • We were sold a credit card protection scheme which as it now turns out was way to expensive. We were sent forms to fill in for possible complaints and refunds with a cut of date of August 2014. As a lot of things happened last year this issue was put on the back burner and only looked at last week. My question is can they now say you did not fill in your claim fast enough and therefore you can not claim anything at all as we clearly stated you had to get the claim in at the latest by August 2014??
  • Nasqueron
    Nasqueron Posts: 11,045 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    hoggy444 wrote: »
    hi,
    2 years ago i reclaimed ppi on 2 loans i took out with barclays bank,
    after reciving a letter saying they declined to pay out. the next letter payed me £2,600, at the same time i claimed for the ppi on my barclaycard, this was sold the same way the loans had over the phone, as i must take out ppi or else basis, barclaycard declined to pay and so did the obudsman, ok i thought but i didnt accept the decision, but as the barclaycard ppi was sold exactly the same way as the barclayloan ppi surely i have a claim,

    is there anything i could do i really would love some help with this as it was mis-sold and because the amount would be large barclays are just getting away with it

    thank you
    steve

    If the adjudicator rejected it, and it's not too long ago, you can refer the complaint to the ombudsman - expect another long wait and another rejection though as they tend to agree with the adjudicator (92% or something like that of cases they take the same decision). At that point you'll have to accept it was not miss-sold even if you disagree.

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • Nasqueron
    Nasqueron Posts: 11,045 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    beannie wrote: »
    My late husband and myself were sold PPI in relation to a further charge. My husband made a claim on this policy when off work due to an accident, but the amount we were paid was nothing like we expected as my husband had fulll pay from his employment for some time. In effect, the policy was not needed because of the cover he had from his employers. Do I, his widow, have a claim?

    If you are the person in charge of the estate then yes you can complain but in the case of a dead person you can only complain based on facts not conversations / hearsay - the fact you knew you had it and claimed on it considerably weakens your case - it sounds (as a third party) that you simply were not told/did not read/forgot about the reduced payout due to work benefits. Note also that even if you won the amount you were given in the claim can be taken off the amount you get back which, if it was a large claim, may mean you get nothing at all.

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • Nasqueron
    Nasqueron Posts: 11,045 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Georgian wrote: »
    We were sold a credit card protection scheme which as it now turns out was way to expensive. We were sent forms to fill in for possible complaints and refunds with a cut of date of August 2014. As a lot of things happened last year this issue was put on the back burner and only looked at last week. My question is can they now say you did not fill in your claim fast enough and therefore you can not claim anything at all as we clearly stated you had to get the claim in at the latest by August 2014??

    CPP scheme has closed yes, MSE did an article on it as they tried to get it kept open longer but to no avail

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • Hi There, the family have received a final settlement for a PPI claim which was made by our Mother before she sadly passed away in November 2013. The claim was made sometime in 2013 with the letter stating they contacted our Mom in June 2013 (letter not found), however we have received today (10th January 2015) a letter of offer to our Mom for final settlement from the financial organisation after recognising they hadn't taken into consideration other loans.

    As executor to Mom's assets, can we still claim the settled PPI?

    Is the value of interest altered to compensate for the period from her death in November 2013 to the settlement date or does the period still apply for interest calculations irrespective of the death date?

    Your assistance would be very much appreciated.
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