PPI FAQs discussion thread

Snooze_you_lose

I took a loan out with un-intelligent finance in 2003 and again in 2005. I was missold the PPI over the internet and as i'd had previous loans with HSBC, and had also taken PPI out with all of them, automatically assumed that PPI was just required to be lent the money so took PPI out again with IF. I wrote to them initially on 6 April, and had a response letter 4 weeks later from IF saying that they couldn't see how I was missold the PPI when I signed the paperwork and that I also had a 14 day cooling off period. I was very naive 10 years ago and because I was desperate for the loan, I did anything to just have some immediate money and my head wasn't screwed on as well as it should have been. I was struggling with the added PPI on top of my monthly repayments, but never missed any payments. I just feel gutted that i've been rejected in such a 'matter of fact way' and they even said that I could write to the financial ombudsman..... so you know what, I did just that today and posted my letter to them. I have to wait with baited breath now, as this can go on for up to a year... Fingers crossed eh...... If anyone else has any Intelligent Finance rejections, be sure to let me know. Happy claiming everyone. :j

[Deleted User]

dunstonh wrote: »

No. It means you cant request the agreement under the CCA. You dont need the agreement to make a complaint. That is just an internet myth.

More like an MSE myth! I thought you were going to E-Mail the the Forum Team to have this particular advice altered to prevent such confusion?

dunstonh

Moneyineptitude wrote: »

More like an MSE myth! I thought you were going to E-Mail the the Forum Team to have this particular advice altered to prevent such confusion?

I didnt bother. I previously notified them that the pensions article was out of date and highlighted a product that had not only been replaced (with a more expensive one) but that too had gone on to be replaced. Nothing was changed.

The_Real_Mrs_Smith

I took out PPI on a secured 10 year loan from Barclays on the basis that I could have it refunded after the first 5 years, subject to certain conditions and on the basis that I make a written request for the refund within a certain time frame (which was not fully explained at the time but I signed the t & c s to say I understood) can I make a claim for being mis - sold? The loan has nearly 6 years left.

[Deleted User]

dunstonh wrote: »

I didnt bother. I previously notified them that the pensions article was out of date and highlighted a product that had not only been replaced (with a more expensive one) but that too had gone on to be replaced. Nothing was changed.

That's a pity.:(

Cityboydal

Hi all,

I have today received a letter from RBS returning my claim which reads:

"Unfortunately we are unable to progress this matter further as:
- The current address you have supplied does not correspond with the records we have have on file. If you currently hold open accounts with us, we require you to contact your local branch and arrange to have your details updated. If you do not have any open accounts with us, please provide us with two pieces of information that confirm your current address......"

Is this a delaying tactic by them, as I included a copy of the agreement with the PPI, and a copy of the previous loan agreement (which was refinanced by the latter) and which contains the same address as my current one.

Surely copies of the agreements are more than enough for them to continue. How is proving my current address going to change anything. It's almost as if they didn't even read the claim.

Can I complain?

Former_MSE_Wendy

dunstonh wrote: »

I didnt bother. I previously notified them that the pensions article was out of date and highlighted a product that had not only been replaced (with a more expensive one) but that too had gone on to be replaced. Nothing was changed.

Hi folks. Do please let me know if you think our info on CCA/DPA requests is incorrect and I will take a look. I changed the loan guide to the below several weeks ago and updated cards yesterday. The pension guide is not as regularly updated as the PPI guide but all comments are welcome, we just might not be able to implement ideas straight away


... Under the Consumer Credit Act, if your account's still open you've a legal right to get your agreement from the lender for £1. You could include a £1 cheque to speed it up (don't send cash). If the account's closed, use this template letter to ask for a full account breakdown (can be £10).

atkinsonj

Hi, I put in a claim for mis-sold PPI with Gladstone Brookes in April last year and received a rejection letter from my bank; Lloyds TSB in August. I received a following letter from Gladstone Brookes in September saying they were referring my case to the Financial Ombudsman Service however, knowing little of what FOS could do to help my case I didn't immediately follow up the letter with any additional information that could help my case.

Gladstone Brookes followed up their letter by calling to tell me to complete the letter as there could still be an outcome for my case, however at no point was I told there is a strict time limit of 6 months to forward my case onto the FOS. I sent details back to Gladstone Brookes in February this year however I was contacted a week and a half after I'd sent the letter to be informed it was too late to pass this onto the FOS.

I want to know if I can still make a claim to my bank for mis-sold PPI or have I used up my one chance of making a claim?

dunstonh

atkinsonj wrote: »

Hi, I put in a claim for mis-sold PPI with Gladstone Brookes in April last year and received a rejection letter from my bank; Lloyds TSB in August. I received a following letter from Gladstone Brookes in September saying they were referring my case to the Financial Ombudsman Service however, knowing little of what FOS could do to help my case I didn't immediately follow up the letter with any additional information that could help my case.

Gladstone Brookes followed up their letter by calling to tell me to complete the letter as there could still be an outcome for my case, however at no point was I told there is a strict time limit of 6 months to forward my case onto the FOS. I sent details back to Gladstone Brookes in February this year however I was contacted a week and a half after I'd sent the letter to be informed it was too late to pass this onto the FOS.

I want to know if I can still make a claim to my bank for mis-sold PPI or have I used up my one chance of making a claim?

It sounds as is if Gladstone Brookes didnt provide you with the service you employed them to give. You should complain to them if they failed to give you such basic information.

You could ask for a copy of the letter from lloyds which will almost certainly state the 6 month timescale. If it does, you are stuffed.

PPInewbie007

Hi any help would be great, i took out a secured loan via a broker the loan was for 10 years.
I was told firstly that if i didnt take out PPI i wouldnt get the loan even though i explained i had private insurance,i was also told that PPI would last for the duration of the loan.
I was never sent any documents saying who my insurance was with nor actually receiving any details of my PPI just down on my loan agreement as £2,600
£2,600 was charged to my loan account for PPI,a few years later i tried to make a claim against it as i lost my job, turns out that £2,600 lasted only 18months and not for the duration of the loan.
I know i have been mis sold it but how much am i entitled to claim back interest etc etc, i wrote to the lender a while ago and they informed me that i had to chase the broker.
They forwarded my complaint to them but they addressed another complaint i had with with them about the actual mis selling of the loan itself,and no mention of the PPI complaint.
Regards
Simon