PPI Reclaiming Discussion Part 5

dunstonh

JoiPatel82 wrote: »

Thanks - is there a free way of doing this?

All car dealers are regulated by the FCA and have to comply with the regulated complaints process set out by the FCA in exactly the same way banks and other financial firms do.

It is free of charge to make a complaint to any financial firm. If you phone, there will be the cost of the call or if you write, it will cost a stamp. If you visit the dealer and make the complaint in person, you will have the cost of travel. However, the actual complaint is free.

smonskii

Hi all, following on from a successful (and purely speculative) claim from MBNA, I've started a claim against NRAM/Aviva for mortgage protection taken out in the late 90s. I know that MPPI is harder to get a result, but my issue is that we remortgaged after Northern Rock collapsed, and yet the PPI remained for a few years before we noticed (terrible I know, but on the bank statement it just said AVIVA, it could have been anything, and we didn't know we had it). So far AVIVA have wiped their hands of it, referring us to NRAM, who are really taking their time (including sending me a form to fill in identical to the one used via Resolver). Not sure what to expect, anyone have an experience like this?

dunstonh

I've started a claim against NRAM/Aviva for mortgage protection taken out in the late 90s.

Are you sure that is MPPI and not life assurance? (Aviva are more commonly associated with Life assurance products)
Did NR put it in place or a third party? (mortgage broker, estate agent, IFA, accountant, solicitor etc)

So far AVIVA have wiped their hands of it, referring us to NRAM, who are really taking their time (including sending me a form to fill in identical to the one used via Resolver). Not sure what to expect, anyone have an experience like this?

Aviva only have liability for the sales of products where their staff or agents are involved. They have no liability for the sale of products made by third parties.

Shazza_M123

Hi, I’m currently in the process of trying to claim from MBNA. I have had a decision letter back from them stating “Our recorded show that you have attempted to make a claim under the policy on 01 March 2000” and “therefore concluded that you knew, or ought reasonably to have known, that you had cause for complaint more than three years ago”
I have no previous statements or knowledge of attempting to make a claim at this time, is there any way of gauging that information from them on the claim.

Thanks

dunstonh

Shazza_M123 wrote: »

Hi, I’m currently in the process of trying to claim from MBNA. I have had a decision letter back from them stating “Our recorded show that you have attempted to make a claim under the policy on 01 March 2000” and “therefore concluded that you knew, or ought reasonably to have known, that you had cause for complaint more than three years ago”
I have no previous statements or knowledge of attempting to make a claim at this time, is there any way of gauging that information from them on the claim.

Thanks

if you do not believe them then you can spend £10 on a data subject access request.

Shazza_M123

That’s what i was thinking about doing. Do you know whether you can request all information held about the account or only the details of statements ?

[Deleted User]

A SAR returns all data.

smonskii

Are you sure that is MPPI and not life assurance? (Aviva are more commonly associated with Life assurance products)
Did NR put it in place or a third party? (mortgage broker, estate agent, IFA, accountant, solicitor etc)

It was through a broker, and that's a good point about life assurance. If it was life assurance, presumably I'm stuffed as I'd have been covered for the original amount (if I died), just not the new mortgage amount? I'm mostly annoyed that I carried on paying for it unnecessarily (I had other life insurance), and though I'm responsible for my own record keeping, some kind of communication or statement from aviva over the years would have been nice (and would have prompted me to cancel it when the mortgage changed).

dunstonh

smonskii wrote: »

It was through a broker, and that's a good point about life assurance. If it was life assurance, presumably I'm stuffed as I'd have been covered for the original amount (if I died), just not the new mortgage amount? I'm mostly annoyed that I carried on paying for it unnecessarily (I had other life insurance), and though I'm responsible for my own record keeping, some kind of communication or statement from aviva over the years would have been nice (and would have prompted me to cancel it when the mortgage changed).

As it was through a broker, you do not complain to NRAM either. If this was after January 2005, you complain to the broker. If it was before Jan 2005, then its pre regulation and you dont waste your time (this assumes it was PPI and not life assurance).

Life assurance is not PPI. Most people take out life assurance with their mortgages. Life assurance has no direct link to the mortgage. So, the insurer wouldn't know if you had changed mortgages. Your mortgage broker should though. That may be a conversation you should have with them. That is if you used a broker in that later change. If you didn't and went DIY then it is your responsibility to know what you have and what needs changing.

eithnemc

dunstonh wrote: »

Why did you complain to Legal & General?

L&G are a product provider. Most of their products are retailed via intermediaries and it would be the intermediary you would complain to. L&G only take on liability for the complaints made against their own salesforce.

My advisor has ceased trading. Am I not able to claim against L&G. Especially since I found out I was over covered surely this should have been picked up by them. Also were they not paying big bonuses to push their product?