PPI Reclaiming Discussion Part 5

dunstonh

eithnemc wrote: »

I completed a claim against Legal + General using the Revolver recovery tool as per Martin post a few weeks ago

I haven't received any confirmation of receiving claim from Legal + General yet!

Has anyone else used this tool to reclaim?

Why did you complain to Legal & General?

L&G are a product provider. Most of their products are retailed via intermediaries and it would be the intermediary you would complain to. L&G only take on liability for the complaints made against their own salesforce.

[Deleted User]

eithnemc wrote: »

I completed a claim against Legal + General using the Revolver recovery tool as per Martin post a few weeks ago

I haven't received any confirmation of receiving claim from Legal + General yet!

Legal & General didn't sell you the PPI (though they may have provided it). In any mis-selling complaint, you would need to complain to whoever sold you the insurance.

As to Resolver, using a third party E-Mail template is no guarantee that a complaint will be received. I doubt the lack of reply has anything to do with you complaining to the wrong people, it's more likely they simply haven't received your E-Mail.

Write direct to the seller of your PPI detailing your reasons for complaint.

charlotte231

Hi there, newbie here so apologies in advance for repeating anything that's already been answered!

The Claims Guys confirmed that I had PPI on two store cards (both now Santander) so of course told them I'll pursue myself.

I logged both complaints with the brilliant Resolver app however have only received acknowledgement from Santander regarding one of my complaints. I called Santander who advised they have no record of the other complaint (despite me having it logged on the Resolver app).

So my question is: should I log the other complaint via Resolver again, or leave it, wait the 6/8 weeks and escalate to the Ombudsman having had no response? (It's already been 4 weeks)

Thank you in advance!

[Deleted User]

charlotte231 wrote: »

I logged both complaints with the brilliant Resolver app however have only received acknowledgement from Santander regarding one of my complaints. I called Santander who advised they have no record of the other complaint (despite me having it logged on the Resolver app).

So my question is: should I log the other complaint via Resolver again, or leave it, wait the 6/8 weeks and escalate to the Ombudsman having had no response?

If "brilliant" Resolver is not working for you, the best course of action is to write a complaint letter direct to the Bank.

Why wait weeks to "escalate" to the Ombudsman? If the Bank have not received your complaint, all the Ombudsman will do is tell you that you'll have to re-submit it.

Resolver seems to be quite hit-and-miss. going by reports on the forum, but why use a third party in the first place? Just because it's "free" does not make it more effective than complaining directly.

dunstonh

I logged both complaints with the brilliant Resolver app however have only received acknowledgement from Santander regarding one of my complaints. I called Santander who advised they have no record of the other complaint (despite me having it logged on the Resolver app).

So my question is: should I log the other complaint via Resolver again, or leave it, wait the 6/8 weeks and escalate to the Ombudsman having had no response? (It's already been 4 weeks)

Resolver is not quite so brilliant as it appears to have a failure rate in terms of the actual complaint getting to the firm.

You shouldnt wait and go to the FOS. That is just pointless as the FOS would contact the firm. The firm will say they never got a complaint from you and the FOS would tell them to now start the process (and you would have to wait another 8 weeks potentially).

K10

Hi
Have finally got round to considering any PPI claims we may have.
Due to a recent change of circumstances a couple of months ago, we cancelled our direct debit to Paymentshield.
Have now found the original paperwork from 2002, and shocked to discover a few things.
1 - My husband was only covered for Disability, not Unemployment.
2 - The maximum payment period for a claim was 12 months, and you had to wait 30 days to receive any payments. We don't feel this was relevant to us, as my husband would have received 6 months Full Pay, then 6 months Half Pay.

We feel quite foolish that we have been paying this for about 15 years, without ever checking the actual cover, but I guess that's why a lot of people are now re-claiming PPI, as we trusted the advisors at the time, when we knew no better.

So having read some of the posts on here, is it futile trying to claim back from Paymentshield, what we now feel, was a waste of money? Your thoughts please?

dunstonh

Are PPI Claims to PaymentShield futile?

yes. They didnt sell it to you. So, they have no case to answer.

1 - My husband was only covered for Disability, not Unemployment.

It was cheaper to have reduced elements than having the lot. So, people could choose what bits or all fo the bits if they wanted.

2 - The maximum payment period for a claim was 12 months, and you had to wait 30 days to receive any payments. We don't feel this was relevant to us, as my husband would have received 6 months Full Pay, then 6 months Half Pay.

It is relevant as mortgages are a long term debt secured against your property. So, the 6 months full pay, 6 months half pay reason is not valid against MPPI. It works better as a reason with short term unsecured debts. The FOS reject complaints 12 months sick pay as a reason with MPPI.

but I guess that's why a lot of people are now re-claiming PPI, as we trusted the advisors at the time, when we knew no better.

PPI is not generally regarded as an adviser issue as very few cases of PPI were put in place by advisers. Indeed, adviser cases tend to have a very low complaint uphold rate as they generally set up PPI correctly (such as monthly premium standalone direct debit). "Adviser" is a term frequently used by people when the person that deal with or speak to is not an adviser in the regulatory sense.

In your case, you bought pre-regulation (both of mortgages and insurance). So, even if you had a case, the firm that sold it to you were not regulated for insurance at the time and dont have to consider your complaint.

[Deleted User]

K10 wrote: »

Have now found the original paperwork from 2002, and shocked to discover My husband was only covered for Disability, not Unemployment.

Since it would have been your own choice whether to have cover also for unemployment, your "shock" seems to have been caused by the passage of time and your failure to remember this rather than any indication you were mis-sold. Payment Shield was available as a multi-segment policy for which you could choose any or all of those segments. Obviously, your limited insurance would have been significantly cheaper than a comprehensive policy.

K10 wrote: »

We feel quite foolish that we have been paying this for about 15 years, without ever checking the actual cover, but I guess that's why a lot of people are now re-claiming PPI

No, people are complaining about PPI that was mis-sold due to being completely unsuited to their personal circumstances. That does not appear to have been the case here..

Regardless of all this, your Payment Shield will have been sold to you by an "adviser" from a firm that were not regulated at the time (Regulation of insurance sales began January 2005) so they do not have to even consider any complaint you might make. Payment Shield themselves have no liability since they did not sell you the insurance.

foaf26907

Hi all,
I had successfully reclaimed bank charges years ago and decided to try the PPI's. I had credit cards and loans with Barclaycard, LLyods Bank, Nat West and the then Abbey National. I have sent off the letters to each of these companies but the accounts/cards had all been closed years ago in default when I was made redundant. Also, I've recently come back into the UK permanently after living abroad for 7 years.I gave the companies my previous addresses, but I don't have any account or ref numbers for about any of the accouncts/cards . Hence, Barclaycard & Santender have come back to say they can't find accounts using my name, address, dob provided and I have to supply them with the account no's before they can proceed and have hence closed my claim. Is this right? Does mean these 2 are a no go? Thanks in advance for any info. Abbey

[Deleted User]

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