PPI Reclaiming Discussion Part 5

NicD04

Didn't realise I had duplicated the post as new to this site but thanks for you advice 👍🏼

Clmason77

Hi,

I recently wrote to PSA Finance regarding car finance which I took out through Dixon Motor Holdings in 2002. They have responded to confirm that my loan had PPI applied and state that as the insurance policy was conducted by Dixons who are no longer trading and as the sale of my policy took place before 2005, the dealership was not acting as their representative. They have directed me to FSCS but it seems that they will not consider a claim as it was prior to 2005. Is there anywhere else I can go with this? I just wondered if anyone else had come across this before?
Kind regards,
Claire

dunstonh

Clmason77 wrote: »

Hi,

I recently wrote to PSA Finance regarding car finance which I took out through Dixon Motor Holdings in 2002. They have responded to confirm that my loan had PPI applied and state that as the insurance policy was conducted by Dixons who are no longer trading and as the sale of my policy took place before 2005, the dealership was not acting as their representative. They have directed me to FSCS but it seems that they will not consider a claim as it was prior to 2005. Is there anywhere else I can go with this? I just wondered if anyone else had come across this before?
Kind regards,
Claire

This is quite common.

Insurance became regulated in Jan 2005. It is the dealer that carries the liability for the sale of the PPI. Not the lender. So, you complain to the dealer.

However, in your case, you bought before regulation of dealers. So, even if they existed, they would not have to consider your complaint. As they dont exist you have no-one to complain to. You have no access to the FOS or the FSCS.

Woodsy76

Sorry, I’m sure this will have been covered before.
My elderly mother has recently made a PPI claim through a claim company without realising she could have done it herself. Their charge is around 35% and we all know this is money for nothing, the bank in question have sent the cheque straight to my mother and now the claims company are hounding her for their cut. Is there any way of disputing or refusing to pay, anything in consumer law that could help her retain as much as possible?
Thanks

dunstonh

Woodsy76 wrote: »

Sorry, I’m sure this will have been covered before.
My elderly mother has recently made a PPI claim through a claim company without realising she could have done it herself. Their charge is around 35% and we all know this is money for nothing, the bank in question have sent the cheque straight to my mother and now the claims company are hounding her for their cut. Is there any way of disputing or refusing to pay, anything in consumer law that could help her retain as much as possible?
Thanks

She signed a contract of engagement with the letter of authority. Whilst it is possible to cancel these before they have paid out, once the redress is paid,it is too late.

The money nearly always goes direct to the customer.

Woodsy76

Has anyone got experience of refusing to pay and how far the claims company will go to recover the money? Or perhaps right it off.
If we ‘spend’ the money, surely we can make an offer of repayment ie £5 a month

dunstonh

Woodsy76 wrote: »

Has anyone got experience of refusing to pay and how far the claims company will go to recover the money? Or perhaps right it off.
If we ‘spend’ the money, surely we can make an offer of repayment ie £5 a month

Claims companies are notorious for taking people to court.

Attempting to commit fraud will not look good in front of a judge (spending money you know is not yours is fraud).

Woodsy76

I will keep my fingers crossed that others might contribute to this thread today other than this guy who seems firmly on the side of rip off companies that take a third of claims for doing almost no work. I won’t go into how they visited my mother in person to get her signature on the form and didn’t explain the charges in any detail. She lives on a residential estate so it appears they were targeting elderly people who would be more vulnerable. Buy hey it’s a contract so they’re the good guys, right? 👍🏼
Anybody else?
Expected more from MSE forum

amersall

No one on this site endorses using a claims co or, gives them a "pat on the back" for ripping people off.

A contract was signed and the claims co has to be paid.

If you think this was signed under duress, complain to the claims co, don't have a go when you asked a question and it was answered truthfully.

They may agree to a payment plan, if under duress cannot be proved.

antrobus

Woodsy76 wrote: »

I will keep my fingers crossed that others might contribute to this thread today other than this guy who seems firmly on the side of rip off companies that take a third of claims for doing almost no work. I won’t go into how they visited my mother in person to get her signature on the form and didn’t explain the charges in any detail. She lives on a residential estate so it appears they were targeting elderly people who would be more vulnerable. Buy hey it’s a contract so they’re the good guys, right? 👍🏼
Anybody else?
Expected more from MSE forum

Oh dear, 'this guy who seems firmly on the side of rip off companies' is only explaining to you what the law is in this regard.

A contract is a contract. The claims company can ( and probably will) take action to recover its cut. You can put forward whatever arguments you like in court as to why she should not have to pay.