PPI Reclaiming Discussion Part 5

BooJewels

merrydance wrote: »

Oh not sure what to do now, they say the Halifax has agreed I have PPI on this credit card, I just cannot see it anywhere! Never even knew I had it, do I have it lol?

I am looking at a Halifax credit card statement and on the transaction list (second page, not the initial summary) it clearly shows as 'repayment cover' and the amount in the amount column - it's charged at so many pence per £100 of balance. In this case, it was applied the same date as the interest. It varies monthly depending on your balance.

I've had it at various times on different cards and they all show it in much the same manner; chronologically amongst the transactions and as repayment cover or another shows it as 'PPI Premium'.

So if you had it, it would show, as such. If your balance is zero, it probably isn't showing, as it won't be added - so find a statement with an active balance.

ariddell1984

Because I was fed up of being bombarded with PPI claims companies I agreed to get The Claims Guys to do a free check for me to see if I had ever taken out PPI on any loans. They have come back to me and said that yes I did, with HSBC.

My question is that if I now decide to use the Resolver tool to try and claim back from HSBC myself, where do I stand with regards to The Claims Guys, i.e. if I am successful are they likely to come after me for a share of any refund? Other than agreeing to them checking for me if I had PPI, I have not signed any contracts asking them to process the claim on my behalf.

dunstonh

My question is that if I now decide to use the Resolver tool to try and claim back from HSBC myself, where do I stand with regards to The Claims Guys, i.e. if I am successful are they likely to come after me for a share of any refund? Other than agreeing to them checking for me if I had PPI, I have not signed any contracts asking them to process the claim on my behalf.

Go straight to HSBC. It is easier.

Claims guys advertise that you do not pay them unless you employ them to handle your complaint. The check is free of charge.

However, do be aware that a number of people have posted on these forums that these "free checks" say you have PPI when it actually turns out you dont.

Aros

Hi

I had an Egg credit card in the mid 2000'5 (over 6 years ago). I have moved several times and have no paper work about my account - I do not know the account number

I have a couple of old emails from them regarding my statements, but the emails do not contain my account number.

Has anyone tried to get PPI info from them without these details? As I said I moved around quite a bit and the account was registered at a couple of address, which I do have.

Is it worth sending the SAR letter?

Many thanks!

[Deleted User]

Aros wrote: »

Is it worth sending the SAR letter?

Possibly, but be prepared to lose the £10 cost if they cannot find you only from your address information.

ariddell1984

dunstonh wrote: »

Go straight to HSBC. It is easier.

Sorry to ask a stupid question - do you mean literally go direct to HSBC instead of using the Resolver tool, or use the Resolver tool in order to go direct to HSBC?

Claims guys advertise that you do not pay them unless you employ them to handle your complaint. The check is free of charge.

However, do be aware that a number of people have posted on these forums that these "free checks" say you have PPI when it actually turns out you dont.

I'm slightly baffled by this - if CMCs operate on a no win no fee basis, why on earth would they lie about someone having PPI if they know the claim won't be successful and they won't get commission on it?

[Deleted User]

ariddell1984 wrote: »

I'm slightly baffled by this - if CMCs operate on a no win no fee basis, why on earth would they lie about someone having PPI if they know the claim won't be successful and they won't get commission on it?

So that you sign the form that says 'if I ever get any PPI redress from anyone, ever, I'll be sure to send you half of it'.

dunstonh

Sorry to ask a stupid question - do you mean literally go direct to HSBC instead of using the Resolver tool, or use the Resolver tool in order to go direct to HSBC?

Going direct to the bank is usually the easiest way. HSBC have a form on their website. They will also accept the FOS form or a written complaint if you prefer to do it long hand.

Resolver harvests consumer data and sells it to companies. That is how they make their money from offering that service. However, it introduces another hop in the complaints process and the potential for information not to get to the end company (as we have seen a number of times on this board).

if CMCs operate on a no win no fee basis, why on earth would they lie about someone having PPI if they know the claim won't be successful and they won't get commission on it?
ariddell1984 is offline

The cold caller who you are allocated to gets to keep their job. Some CMCs pay an initial amount to the cold caller just for getting you signed up. These call centres are very heavy sales pressure roles. Ironically, they are doing the same thing that the banks did years ago in respect of sales pressure.

gazhagu

hi ,
I got my first mortgage through Chelsea building society in 2010 and was told I need to get mortgage insurance through them to be accepted. I have been paying roughly £70 a month since then (£5000). can I claim some of this back? all the correspondence seems to be about loans and credit cards.


cheers
gary

dunstonh

gazhagu wrote: »

hi ,
I got my first mortgage through Chelsea building society in 2010 and was told I need to get mortgage insurance through them to be accepted. I have been paying roughly £70 a month since then (£5000). can I claim some of this back? all the correspondence seems to be about loans and credit cards.


cheers
gary

Who did you buy the insurance through?
Why do you think it is wrong?
What type of insurance is it?

Most mortgage insurance complaints fail. Anything can be mis-sold potentially but you have not given us enough to go on.