PPI Reclaiming Discussion Part 5

Scout77

I wonder whether anyone could assist me, I have only just discovered that I have PPI on a number of credit cards and a mortgage. I honestly didn't believe I had PPI and as such had never looked into claiming any charges beforehand as I believed it would be futile. However my partner pestered me to at least look into it if for no other reason than to keep him quiet!
So I looked up the best way to ascertain whether I had PPI and after obtaining details of all my credit agreements from Equifax I contacted the companies direct and enquired whether PPI was in place. Upon contacting RBS who I bank with I was informed I had PPI on 2 loans, an overdraft and a mortgage. Further enquiries revealed I have it on a number of other credit cards. (All pre 2007) I was completely shell shocked as I didn't think I would have taken out the policies.
The reason for this is that I don't believe I would have needed the cover. I have been in full time employment with my present employers for over 20 years, my employment is very secure and as such I would have never been tempted by the redundancy aspect of the PPI. Insofar as sickness/accident cover is concerned my employers have always been very generous in respect of this and have always paid sickness in full over the years. They have in fact paid sickness out to two of my colleagues, both of whom unfortunately died as a result of their illness and as far as I am aware full pay was paid out up until their death. As such I would never have been persuaded by the sickness/accident element. As I do not recall taking out PPI (indeed I was convinced I did not have this) I am unable to provide any information in respect of the selling process. All I can say is given the above facts I know I would not have been interested in taking the cover. The only reason I can conclude I would have therefore taken the cover is if I believed it was compulsory in obtaining the credit. Also would I need to prove I had this cover in place with work? If so, what proof would be acceptable? My contract of employment has changed over the years and with the recession my employers are no longer generous with regards to sickness etc. I am sure they would be willing to confirm this in writing if required. The changes in my contract of employment and sickness payout etc is post taking any of the credit agreements out.
It should also be noted that I have long standing pre existing medical conditions - asthma and depression. I don't know whether the policy would have paid out as again I didn't know I had it so am unaware of the t&c's but would this be of any relevance to claiming I was mis sold. I have had time off in relation to both of these conditions but could not say when without speaking to my Doctor. However they have not been long periods of time in any event. Do I need to refer to this when completing my questionnaire or is it irrelevant.
Finally insofar as the Mortgage PPI having read the various posts I am aware payout for mis selling this product is pretty much none existent. Again my grounds for claiming I was mis sold would be along the same lines as above. In the event PPI was a requirement of my mortgage then I know I would have done some research on alternative providers (I always shop around for the best deal) and had I done this in relation to my mortgage I would most definitely recall doing so, especially as it is such a big financial commitment, so again I can only conclude the only reason I would have taken PPI on my mortgage with the RBS is if I was told it was compulsory.
Could anyone advise me what are the chances of success in relation to my claims on credit card/overdraft/mortgage and how to complete the forms if I am unable to recall the selling of the policies in the first instance. Many thanks.

-taff

No idea. Make a complaint and find out.

dunstonh

he reason for this is that I don't believe I would have needed the cover. I have been in full time employment with my present employers for over 20 years, my employment is very secure and as such I would have never been tempted by the redundancy aspect of the PPI.

Everyone in secured occupations who are made redundant feel the same way.

sofar as sickness/accident cover is concerned my employers have always been very generous in respect of this and have always paid sickness in full over the years. They have in fact paid sickness out to two of my colleagues, both of whom unfortunately died as a result of their illness and as far as I am aware full pay was paid out up until their death. As such I would never have been persuaded by the sickness/accident element.

In case of credit card and loan PPI, employer benefits can have a big impact on complaint outcomes. 6 months full pay, 6 months half pay works well as a complaint reason (although many will ask you to provide evidence of your sick pay). If it was just SSP or a short period (say 3 months) then its not a valid reason. With mortgage PPI, the FOS has been rejecting complaints where 6 months full pay, 6 months half pay is the case. This is because mortgage debt is more important and has lifestyle changing consequences if it goes unpaid and it is also very long term.

The only reason I can conclude I would have therefore taken the cover is if I believed it was compulsory in obtaining the credit. Also would I need to prove I had this cover in place with work?

Any allegation in the sales process is usually unprovable. So, most complaints on unprovable allegations fail on that particular point (although often go on to succeed in other areas). It is quite common to be asked for employer sick pay details unless it is a firm that they now have the details of on their files.

It should also be noted that I have long standing pre existing medical conditions - asthma and depression.

Asthma is not an issue unless it is very severe. Depression will be an issue if it is clinical and you had it before application. If its event based depression then usually insurers have less concerns about this and just require a period of no occurrence.

Finally insofar as the Mortgage PPI having read the various posts I am aware payout for mis selling this product is pretty much none existent. Again my grounds for claiming I was mis sold would be along the same lines as above. In the event PPI was a requirement of my mortgage then I know I would have done some research on alternative providers (I always shop around for the best deal) and had I done this in relation to my mortgage I would most definitely recall doing so, especially as it is such a big financial commitment, so again I can only conclude the only reason I would have taken PPI on my mortgage with the RBS is if I was told it was compulsory.

It is not non-existent. It is just that most complaints fail. There have been successes though. Single premium MPPI usually succeeds for example. Whilst in the 90s and in some cases to early 2000s, it was common to have compulsory MPPI to be able to get a certain mortgage deal (something that is allowed) there hasnt been any lender since then that has made it compulsory. What evidence do you have to support your allegation? I am going to assume none from your wording and that makes it an easy rejection on that particular point.

Could anyone advise me what are the chances of success in relation to my claims on credit card/overdraft/mortgage and how to complete the forms if I am unable to recall the selling of the policies in the first instance. Many thanks.

Its impossible to say. Whilst your complaint reasons on the credit card may be strong, the mortgage complaint reasons are weak. Add into that the banks themselves are very scattergun in their complaint outcomes. They can reject complaints that seem strong and payout on complaints that seem weak. So, you can never be sure in advance.

jaymeme

the part that i dont understand is why the need the lead account holder we both earned i didnt ask for him to be lead and no one told me he was lead, i successfully claimed from blackhorse with my ex partner and the loans were in both names they just spilt the claim

-taff

different lenders have different requirements.

susieloo_2

Hi there,
I purchased a car on finance with PPI and the finance was through Volkswagen Financial Services. I have submitted a claim to them but they want to direct it to the dealership where I purchased the car. Surely a car dealership is not going to pay out any refund of PPI. My claim must surely be with Volkswagen Financial Services - they provided the finance for the car. It does seem they are trying to give me the run-around. Any suggestions as to the next step would be gratefully appreciated.

[Deleted User]

susieloo wrote: »

I have submitted a claim to them but they want to direct it to the dealership where I purchased the car.

Any complaint of mis-selling must go to the seller of the insurance. The finance provider has no liability whatsoever. You have delayed your complaint by sending it to the wrong addressee.

If your complaint is about a sale which took place prior to January 2005, then the car dealer will not have been regulated at the time and can reject your complaint on that basis alone. In addition, such complaints cannot then be referred to the Ombudsman..

dunstonh

susieloo wrote: »

Hi there,
I purchased a car on finance with PPI and the finance was through Volkswagen Financial Services. I have submitted a claim to them but they want to direct it to the dealership where I purchased the car. Surely a car dealership is not going to pay out any refund of PPI. My claim must surely be with Volkswagen Financial Services - they provided the finance for the car. It does seem they are trying to give me the run-around. Any suggestions as to the next step would be gratefully appreciated.

You are complaining about the sale of the product. Not the product itself. The seller was the dealer. So, it is logical to complain to the dealer. It is not only logical but actually what you should have done.

That is unless you believe that an employee of Volkswagen Financial Services missold you the PPI and not the dealer.

MontysMum22

Hi, my back ground story is that I am looking into several credit cards with PPI on them that I never took out the policy for and hadn't realised was on there. I still owe a fair balance on some of them and am still likely to even if I win cases against them and the proceeds get put towards the debt. As I am in a voluntary debt management scheme I am paying the balance off at an agreed amount each week at 0% interest. My question is could thecompanies concerned get nasty after a successful claim and withdraw the 0% interest rate just to spite me!

Also a company that persues claims for you at a fee told me recently that the government would soon be shutting this down soon, ie the right to claim for miss sold PPI and so there was an urgency to claim through them as I would never be able to do it in the time limit by myself. Presume that this was said just to make me sign up with them but is there any truth that time is running out to be able to claim?

maggy50

MontysMum22 wrote: »

Hi, my back ground story is that I am looking into several credit cards with PPI on them that I never took out the policy for and hadn't realised was on there. I still owe a fair balance on some of them and am still likely to even if I win cases against them and the proceeds get put towards the debt. As I am in a voluntary debt management scheme I am paying the balance off at an agreed amount each week at 0% interest. My question is could thecompanies concerned get nasty after a successful claim and withdraw the 0% interest rate just to spite me!

Not a clue about this

Also a company that persues claims for you at a fee told me recently that the government would soon be shutting this down soon, ie the right to claim for miss sold PPI and so there was an urgency to claim through them as I would never be able to do it in the time limit by myself. Presume that this was said just to make me sign up with them but is there any truth that time is running out to be able to claim?

They will say anything to hook you if they think you are desperate for help in filling in an easy complaint form and sticking on a stamp to post . You do the leg work details ect and they get 30% for nothing.
As for government stopping claims maybe ....it will give the banks and FOS a breather until the next complaints on selling rears its head in fact it will take umpteen years for the backlog there is now before this will happen .
Good luck on this DIY is best.