PPI Reclaiming Discussion Part 5

[Deleted User]

Correspondent1 wrote: »

if someone could answer my Q about whether it is Platform's responsibilty when presented with my mortgage statements to tell me if I had PPI .

Presenting them with mortgage statements which don't show PPI is completely futile. You say yourself you refused PPI and the burden of proof is upon you if you want to accuse the Bank of adding it without your knowledge and permission. I have yet to see any evidence of this actually happening, it's another claims company myth that some people choose to believe.
If you want to know for certain what records have been kept on file for you you'll have to send them a Subject Access Request (SAR) letter. It costs £10.
https://forums.moneysavingexpert.com/discussion/1475553

But, as Dunstonh said earlier in response to your original query, it was the broker who gave you the mysterious "tip off" to whom you would address any mis-selling complaint. It seems strange indeed that this person should contact you when the responsibility for any mis-selling lay squarely with himself.

fudge111

Hello!
Can anyone tell me who I should ask to speak to with regards to the following;_
Last year we appointed We Fight Any Claim (WFAC) to claim PPI for us. Tis in my opinion was one of our biggest mistakes ever! Yes we got some money back on quite a few cards etc but had to pay over a massive fee in return for their work. The whole experience is still ongoing - I cant begin to count the combined number of telephone calls from them, requests for the same paper work, repeatedly sending wrong / inaccurate paper work, then demands for payments before we had received payments etc etc AND NOW they are saying we still owe them £42.88
Now it gets really frustrating and beggars belief! They repeatedly called saying we owe this amount but I knew we had always payed over what they requested. I asked for a breakdown of all their bills and what we had payed - their first reply was to send a letter showing we had received x amount and paid y - therefore £42.88 short. /i contacted them again and said I wanted the details of each payment they made to us and the amount we paid them in fees. They sent a breakdown which showed a figure of underpayment on one of the amounts on our part. However, I had their letter which confirmed they had received the full amount! Great you might think! We then emailed them showing the discrepancy. No reply. Yesterday we received another breakdown showing now that yes that particular claim fee was paid in full! again great you may think! However, they have now changed 2 other payment details from the previous letter which guess what... shows a short fall on our part of... £42.88. Now looking at bank statements we have the evidence to show we have made the payments. I just want to get rid of the constant hassle from them but really dont know "who' to ask for as I seem to only be getting through to advisers who dont seem to be sorting anything.
Is their a particular department / rank of person I shoul specifically ask for???
I really have had enough!!!!!! AAAAghhhhhhhh:(

[Deleted User]

fudge111 wrote: »

Now looking at bank statements we have the evidence to show we have made the payments.

No point speaking to an operator at their call centre. Send them copies of your statements along with a copy of their original acknowledgement letter stating they are in receipt of full payment. Tell them to cease harassing you for money not owed and threaten to complain about their actions to their regulator, the Ministry Of Justice.

glynlh

I have recently had a PPI repayment; the letter accompanying the cheque said the sum may be taxable. Is there any hard and fast rule as to whether it is taxable or not, or does it depend upon the individual's circumstances?

Placida

fudge111 wrote: »

Hello!
Can anyone tell me who I should ask to speak to with regards to the following;_
Last year we appointed We Fight Any Claim (WFAC) to claim PPI for us. Tis in my opinion was one of our biggest mistakes ever! Yes we got some money back on quite a few cards etc but had to pay over a massive fee in return for their work. The whole experience is still ongoing - I cant begin to count the combined number of telephone calls from them, requests for the same paper work, repeatedly sending wrong / inaccurate paper work, then demands for payments before we had received payments etc etc AND NOW they are saying we still owe them £42.88
Now it gets really frustrating and beggars belief! They repeatedly called saying we owe this amount but I knew we had always payed over what they requested. I asked for a breakdown of all their bills and what we had payed - their first reply was to send a letter showing we had received x amount and paid y - therefore £42.88 short. /i contacted them again and said I wanted the details of each payment they made to us and the amount we paid them in fees. They sent a breakdown which showed a figure of underpayment on one of the amounts on our part. However, I had their letter which confirmed they had received the full amount! Great you might think! We then emailed them showing the discrepancy. No reply. Yesterday we received another breakdown showing now that yes that particular claim fee was paid in full! again great you may think! However, they have now changed 2 other payment details from the previous letter which guess what... shows a short fall on our part of... £42.88. Now looking at bank statements we have the evidence to show we have made the payments. I just want to get rid of the constant hassle from them but really dont know "who' to ask for as I seem to only be getting through to advisers who dont seem to be sorting anything.
Is their a particular department / rank of person I shoul specifically ask for???
I really have had enough!!!!!! AAAAghhhhhhhh:(

http://www.justice.gov.uk/claims-regulation/information-for-consumers/how-to-complain

Interestingly enough this company is listed as "authorised with specific conditions" on the Authorised Business Register.


"This business is authorised with specific conditions.
Effective from 20th November 2010

1. WFAC must keep, and provide to the Regulator on request, copies of call recordings between the business and its clients or prospective clients. Each recording must be kept for a period six months after the call was made.

2. WFAC are prohibited from taking live consumer calls transferred from any other member of the Yes Loans “group”. Representatives of other members of the group may, however, seek their clients’ permission for WFAC to contact them at some later stage concerning WFAC’s service.

3. The conditions remain in place for the duration of the Authorisation of WFAC or until otherwise lifted. "




Good luck

Brokerwise

Correspondent1 wrote: »

Anyone.... please.

The answer is simple. Platform Homeloans (who were the Moneystore before this) only dealt with the public via brokers and did not go direct. Your broker did no such thing as introduce you to PHL as they had no advisor base at that time. He may have introduced you to Platform via a packager. Find the broker who introduced you to the packager as they will be responsible for the payment protection (probably with MMS as Platforms own PPI was their product) Fly in ointment is that if they are still trading it was well pre regulation and they were unlikely to be members of anything bar the Mortgage Code which further limits your complaint

[Deleted User]

Brokerwise wrote: »

Find the broker who introduced you to the packager as they will be responsible for the payment protection

That's if,indeed, there was any PPI in the first place.

-taff

glynlh wrote: »

I have recently had a PPI repayment; the letter accompanying the cheque said the sum may be taxable. Is there any hard and fast rule as to whether it is taxable or not, or does it depend upon the individual's circumstances?

Yes. If you pay tax anyway you'll pay tax on the interest.

Brokerwise

Correspondent1 wrote: »

I joined this site to get a bit of advice but it seems that this board is policed by several individuals who offer definitive and mostly derisory comment to people seeking information.

Don't get me wrong, I have no issue with disabusing people of misconceived notions however the bedside manner definitely requires a severe overhaul.

To answer the post, I am not an idiot and have neither misunderstood the time limit or been told ANYTHING by a PPI claim compny as I won't use them.

What I said originally was that Platform claimed that they were unable to assist as "in line with recommended data protection best practice, after 6 years, our mortgage files are destroyed" Like I said, with good reason on their part as it is their get out clause to avoid paying back massive sums.

Also, I checked with my colleague today and her circumstances are:

1). She took out a credit with HSBC
2). She declined PPI
3). NO PPI PAYMENTS APPEARED ON HER STATEMENTS
4). When she asked them years later if she had it, they said yes and paid her back with no quibble.

This is not made up, this comes from a person who is so savvy with her money that it would put most of the advisors on here to shame. The fact is that PPI was added and hidden in the APR and not by a tin pot sub prime market but by a front line, leading lender so it is my turn to disabuse you of your notion I am afraid.

Now, if someone could answer my Q about whether it is Platform's responsibilty when presented with my mortgage statements to tell me if I had PPI , I will take my leave.

TIA...

Platform are a subsidiary of the Co Op and at the time of your transaction were a subsidiary of the Britannia Building Society - those tin pot companies

Correspondent1

Brokerwise wrote: »

Platform are a subsidiary of the Co Op and at the time of your transaction were a subsidiary of the Britannia Building Society - those tin pot companies

Thank you for all the replies.

Re the above, I am aware of Britannia ownership however this was very much their sub prime arm. As I mentioned before, I was having money trouble at the time and none of the high street lenders gave me the time of day.

As an aside, I initially wrote to the Co-op hoping they miight assume responsibilty but they just post officed my letter to Platform to deal. Anyway, they might not be around much longer....!