PPI Reclaiming Discussion Part 5

-taff

I was having a doh! moment
thanks

Oliverio

Hi folks,

My wife was contacted by Investor Compensation who subsequently contacted Egg for compensation relating to mis-sold PPI. They obtained an offer from Egg which was approximately £1,500 less than we were entitled to receive. Basically there was an obvious typo on the Egg offer with the decimal point in the incorrect place, but Investor Compensation hadn't spotted it and had forwarded the Egg offer with an invoice for their commission! The service, expertise and advice (!?) they had provided was laughable. We immediately contacted Investor Compensation saying there was an obvious error and that we wanted them to obtain the correct compensation figure. We explained that we wouldn't accept the ridiculously erroneous offer they had obtained and would not be paying any commission until they obtained the correct offer. Investor Compensation then proceeded to invoice us for their 30% commission of the correct compensation value, which we had brought to their attention. They couldn't, however, obtain the correct offer from Egg because they were unable to contact them and, apparently, Egg would not respond to their email (the only method of communication available to them). This went on for about 6 months, during which we refused to pay their commission as we had no documented offer from Egg (let alone payment) at the correct level. Investor compensation gradually became more aggressive, sending letters and calling to request we settle their invoice. They even threatened to pass the case to a debt recovery team! At the time my wife was pregnant and the harassment was quite distressing for her. Eventually we contacted Egg directly and obtained the correct settlement figure, which they subsequently paid. Investor compensation are still claiming we owe them money, even though their service was appalling and they didn't achieve what they were asked to do. This week they have threatened to take court action! Does anyone have any advice in relation to how we should respond to these cowboys! I am happy to go to court (although I think it is a threat and nothing else) but wonder whether there is anything we should do to ensure we wouldn't lose. I'm pretty confident we won't on the basis that any judge would see they have no leg to stand on. Any advice?

Cheers

dunstonh

Oliverio wrote: »

Hi folks,

My wife was contacted by Investor Compensation who subsequently contacted Egg for compensation relating to mis-sold PPI. They obtained an offer from Egg which was approximately £1,500 less than we were entitled to receive. Basically there was an obvious typo on the Egg offer with the decimal point in the incorrect place, but Investor Compensation hadn't spotted it and had forwarded the Egg offer with an invoice for their commission! The service, expertise and advice (!?) they had provided was laughable. We immediately contacted Investor Compensation saying there was an obvious error and that we wanted them to obtain the correct compensation figure. We explained that we wouldn't accept the ridiculously erroneous offer they had obtained and would not be paying any commission until they obtained the correct offer. Investor Compensation then proceeded to invoice us for their 30% commission of the correct compensation value, which we had brought to their attention. They couldn't, however, obtain the correct offer from Egg because they were unable to contact them and, apparently, Egg would not respond to their email (the only method of communication available to them). This went on for about 6 months, during which we refused to pay their commission as we had no documented offer from Egg (let alone payment) at the correct level. Investor compensation gradually became more aggressive, sending letters and calling to request we settle their invoice. They even threatened to pass the case to a debt recovery team! At the time my wife was pregnant and the harassment was quite distressing for her. Eventually we contacted Egg directly and obtained the correct settlement figure, which they subsequently paid. Investor compensation are still claiming we owe them money, even though their service was appalling and they didn't achieve what they were asked to do. This week they have threatened to take court action! Does anyone have any advice in relation to how we should respond to these cowboys! I am happy to go to court (although I think it is a threat and nothing else) but wonder whether there is anything we should do to ensure we wouldn't lose. I'm pretty confident we won't on the basis that any judge would see they have no leg to stand on. Any advice?

Cheers

Pay them what you owe them. No more, no less. Supply a copy of the evidence supporting the correct amount paid. Just because you dont like their service, does not mean you shouldnt pay it. That is unless you fancy going to court and having a judge rule on it. Judge will look at law. You have a contract, you got redress. They did what they said they would do. You are witholding the payment. You lose.

if they then continue to take you to court after you have paid the correct amount and supplied evidence, a judge will throw it out without consideration.

glum_cat

I have recieved a letter and questionnaire from Halifax relating to a £1000 loan over 12 months, I had a few years ago. The ppi on the loan was aggressively sold and even though I explained I had sick benefits with work was advised to take the ppi, I also had existing medical issues ie depression (medicated) prior to the loan. How should I word it to ensure my claim is successful? Also the deadline is just 10 days from the date of the letter? Can they give such a short deadline?

[Deleted User]

PPI won't payout in the event of Depression, so it matters little that this was a pre-existing "condition".

You cannot "ensure" your complaint is successful, but you stand a whole lot better chance of success if you have valid and preferably verifiable complaint reasons. Saying the loan was aggressively sold is just a verbal allegation for which you can provide no proof, and you'll need to have had very comprehensive sickness benefits for which you can provide solid evidence.

The letter you have received is not an admission of liability, it's simply setting a time limit on any complaint you might make in the future.

Madseller

Hello Board,

Wonder if someone might be able to help me with the following enquiry.

My wife tried to claim back (since 2002) "Account Cover Insurance" from Santander Cards UK Ltd (when see first took the card out it was with GE Money apparently).

She had been paying it ever since - every month since until I noticed it on her card back in October and told her to cancel it then.

Santader have just written to her saying that she was not mis sold this "insurance" even though she was a housewife (unemployed) at the time - and has remained so since. Apparently in the small print it covers her partner or spouse under a "Breadwinner" clause. How this was discussed in Debenhams (which is where it was signed up) back then is beyond both my wife and I!

She never asked for this insurance - was not told about it and claims never to have received the relevant paperwork in the post concerning it afterwards.

The copy of the CCA form that Santander have sent that my wife signed does show her signature in the number 2 space concerning protecting your account - but then the card protection plan part of the form (the number 3 section) has been crossed out!

They say that the PPI cover was done on a non advised basis with sufficient info at point of sale - or soon afterwards. They say no advice was provided or recommendations made.

I find it almost bizarre that my wife would agree to pay £7 a month for cover when she didn't need it - and was not working. The fact that I was self employed cuts not ice with Santander either. They say she would have still been eligible.

This really doesnt sound right to me - can anyone help or provide a bit of advice on this?

Many thanks
Madseller

NJP01

Hello Board

I have recently been successful in my PPI claim against Barclaycard.

It was for a Leeds Building Society card that was initially provided by Goldfish.

Will my settlement with Barclaycard include the PPI paid whilst the card was provided by Goldfish? Not sure if this matters, but the account number whilst the card was provided by Goldfish is different to that with Barclaycard.

If not, who do I make the claim against as I understand that Goldfish no longer exists.

Thank you!

Lindos_2

Good Evening
Can anyone advise if I have a chance with the Ombudsman having just received a rejection of my claim for PPI attached to my GE Money Cards taken out in 1996, 1997 & 1999 (now Santander Cards UK Ltd). I had 3 store cards in the past and Santander has given the same explanation for rejection of my PPI claims as "Purchase of PPI was on a non-advised basis with sufficient information provided at point of sale or soon afterwards...." They have provided a copy of the application for 1 of the store cards which I signed but all other details my name/date of signing/date of birth/address/home phone no. AND most importantly a tick in the payment & protection box, were completed by the in-store assistant! Santander state that I would have had the option to opt out when the details of the insurances were sent to me. I can honestly say I have no recollection of this paperwork. Have I come to the end of my reclaim journey due to the fact that I cannot prove that I did not receive any paperwork? Any advice is much appreciated.
Thanks in advance

Danboats

So, I took out a MasterCard with RBS in 2007. I applied for the card in the bank and was "assisted" by one of their employees who filled out the forms online for me.

I can't recall agreeing to take PPI but realised it was on my statement around this time last year. I promptly called the bank to tell them to stop PPI and made a complaint to the FOS using the forms on this site.

In April, I received correspondence from the FOS saying that they were upholding my complaint as the benefit of the policy was disproportionate to the cost (if it had been activated it was eligible to clear 10% of the balance at the time (!!!!!!!) and was costing me between £50 - £100 PCM). I also had evidence of c. £70k in savings at the time and the balance on the card never exceeded £10k

Around two months later (after chasing FOS) I was told that RBS had appealed and it was going to be reviewed by an independent ombudsman. That was in June. I called FOS earlier and they said that there was still no progress and that they would deal with it ASAP.

Question is twofold;

1) Is it likely that a second ombudsman will overrule the first? If so, I am a little annoyed to wait for c 6 months for an incorrect decision

2) is there anything I can do to expedite the process? I have read on here about numerous people receiving settlement within a matter of weeks. Should I have complained to RBS first as opposed to going straight to FO. Should I now call RBS and see what they say? It is frustrating as (whilst I appreciate FO are very busy) they seem to have little power to be able to make the bank act in a decent timeframe.

Any advice would be much appreciated....

-taff

Lindos wrote: »

Good Evening
Can anyone advise if I have a chance with the Ombudsman having just received a rejection of my claim for PPI attached to my GE Money Cards taken out in 1996, 1997 & 1999 (now Santander Cards UK Ltd). I had 3 store cards in the past and Santander has given the same explanation for rejection of my PPI claims as "Purchase of PPI was on a non-advised basis with sufficient information provided at point of sale or soon afterwards...." They have provided a copy of the application for 1 of the store cards which I signed but all other details my name/date of signing/date of birth/address/home phone no. AND most importantly a tick in the payment & protection box, were completed by the in-store assistant! Santander state that I would have had the option to opt out when the details of the insurances were sent to me. I can honestly say I have no recollection of this paperwork. Have I come to the end of my reclaim journey due to the fact that I cannot prove that I did not receive any paperwork? Any advice is much appreciated.
Thanks in advance

your next step is to find out the insurer and compain to them,I think in your case it's genworth.
If they decide you weren't missold, that's it.

The FOS can do nothing because the companies you are complaining about weren't regulated at the time of sale.