PPI Reclaiming Discussion Part 5

amersall

Grymm wrote: »

Hi guys, need a bit of help/guidance on this. I recently put 3 claims in for PPI, LLoyds TSB, BOS/Halifax/Aqua, and Barclays.

Barclays [aid out which is excellent, but the others came back with upheld letters.

How long do I have to wait until I can go to the FOS?

how long does it take FOS to look into cases?

Ive read the FAQ's but im kind of hoping for some personal insight

thanks:)

If these were "full and final" rejections (not upheld ) then take them to FOS now, the wait can be anything up to 18 months or more.

If they were not final letters and you have further info to show you were mis sold then write back to the banks and ask them to reconsider the decision.

amersall

Kat33 wrote: »

I keep getting calls from companies that say they want to help me claim on missold PPI Insurance. I don't remember ever taking out any PPI insurance. These companies tell me that it's worth applying anyway, as there may have been hidden insurance in a credit card or mortgage. Should I let them help me make a claim? Or would PPI insurance always be something I was aware of, ie signed up for?

If you had PPI on a Credit card it would show as an insurance payment every month on your statement, on a loan it will be in the agreement, check your own paperwork if you have any to see if you were mis sold and if you were then put the claims in direct to the bans, you do not need a claims co to do this.

amersall

lalahobbit wrote: »

I am hoping someone can help/advise

I did a PPI claim for an old loan (about 10 years ago) with Lloyds TSB and have had my offer. It states that it includes a full refund of PPI but the PPI was £743 and the offer is £470. I rang them to ask them to clarify and all they could say was "you are not accepting, you need to go through the Ombudsman" - I just wanted to know how they could state one thing and then offer a lesser amount than the total paid. They have a copy of the loan agreement so can see the amount for PPI, so I am quite confused. There is a vague sentence in my letter "adjusted by other factors that are relevant to your circumstances" but no-one could clarify what those might be. And the example given is if you have already had some form of repayment which I have not.

Is this normal? And should I just take it or now go via Ombudsman?

One more thing - If I go via Ombudsman and it turns out the amount of £470 is all reasonable, do LLTSB still pay me?

It is possible that you paid this loan back early or cancelled the PPI at some stage and cannot remember doing so, this will affect the redress as you only get PPI back that you actually paid, the agreement only shows the PPI and not that this was paid to term end, you need to write to the bank and ask how they arrived at this calculation.

If you take this to FOS then the bank may retract this offer, especially if it is a good will gesture, if FOS uphold (send proof of PPI paid to term end and ask FOS to get the workings out from the bank )then you will get all the PPI that you paid on the loan.

Threewisemonkeys

Hello Money Saving Experts,

First time poster - so be gentle!!

I received my final response from Cap1 yesterday about my PPI claim - surprise surprise they have rejected it.

Their letter states I did not apply for ppi on the postal application on 23rd September 2003 however on the 27th September 2003 I purchased the policy through a telephone conversation with them.

I called and asked for the call record transcript or recording of the conversation - they say they don't have it and the call on the 27th is logged on their records simply as "card activation call".

All they have sent me is a copy of the terms and conditions booklet which I assume they sent me with my first statement.

Is there anything else's can do with Cap 1 to resolve this or is it off to the ombudsman?

Clearly disappointed with this decision as I believe I had been paying for something I did not want or need.

Obviously seen the figures regarding upholds and it seems discouraging!

Thoughts or advice greatly appreciated.

amersall

Threewisemonkeys wrote: »

Hello Money Saving Experts,

First time poster - so be gentle!!

I received my final response from Cap1 yesterday about my PPI claim - surprise surprise they have rejected it.

Their letter states I did not apply for ppi on the postal application on 23rd September 2003 however on the 27th September 2003 I purchased the policy through a telephone conversation with them.

I called and asked for the call record transcript or recording of the conversation - they say they don't have it and the call on the 27th is logged on their records simply as "card activation call".

All they have sent me is a copy of the terms and conditions booklet which I assume they sent me with my first statement.

Is there anything else's can do with Cap 1 to resolve this or is it off to the ombudsman?

Clearly disappointed with this decision as I believe I had been paying for something I did not want or need.

Obviously seen the figures regarding upholds and it seems discouraging!

Thoughts or advice greatly appreciated.

Send it to the FOS, " card activation " is when they get you to take the PPI, if you had wanted PPI then you would have taken it when you applied for the card, what was said to make you change your mind? use this in your argument to FOS.

How do they know you were sold this when they do not have the phone call and are using " when the card was activated " to assume you were sold this product.

Threewisemonkeys

Thanks will do and will keep you posted - I assume this is the banks way of "kicking it into the long grass"

mandymel

In my younger days (!) I took out numerous credit agreements/loans and I'm pretty certain I paid PPI. I definitely paid PPI on one of them - HFC Bank - where I had a rolling credit agreement. I understand that HFC have already been fined by FSO so hopefully this should be a clear cut case. (The rolling credit was 2005-2009).

However, my problem is that I no longer have ANY of the loan information for any of the loans/credit cards I had Is it possible to make a claim without the account number?

Cowberto

Hi
Took out an interest free loan for central heating back in 2004. The company that did the work and 'FILLED OUT' the loan agreement (CHAS) went to the wall in 2010. The loan was through Black Horse and it had PPI included on the agreement, but when I tried to reclaim, Black Horse said they were not responsible for the PPI as it was sold by CHAS. I recently enquired about this again to find out the PPI was supplied by LloydsTSB.... my question is..who do I chase up for my dosh? Black Horse or LloydsTSB?
AND...
realistically, how far back could someone go to recover PPI and what would be the best way to go about it?
Cheers
Coo

dunstonh

Cowberto wrote: »

Hi
Took out an interest free loan for central heating back in 2004. The company that did the work and 'FILLED OUT' the loan agreement (CHAS) went to the wall in 2010. The loan was through Black Horse and it had PPI included on the agreement, but when I tried to reclaim, Black Horse said they were not responsible for the PPI as it was sold by CHAS. I recently enquired about this again to find out the PPI was supplied by LloydsTSB.... my question is..who do I chase up for my dosh? Black Horse or LloydsTSB?
AND...
realistically, how far back could someone go to recover PPI and what would be the best way to go about it?
Cheers
Coo

The seller is responsible. Not the provider or insurer unless they were the seller. Whoever "filled out" the forms is responsible. Remember that you are not complaining about PPI. There is nothing wrong with PPI. You are complaining about the sale process and/or and the advice given (if advised). The lender or insurer are not responsible for that unless it was one of their agents/employees.

In your case, as the firm no longer exists and it is a pre-regulation case (regulation and FSCS protection started in January 2005) then its game over for you.

Soontobemrsjones

Hi everyone

My father-in-law completed a PPI claim for Barclaycard - he's had an account with them for the last 30-odd years in various guises. He has had a response from them stating they don't keep records for more than 6 years and have made him an offer of £1500. While he's happy with this, he wondered if there is merit in pursuing it further? He shredded his documents over 6 years old about 2 years ago and has no proof of paying PPI before this.

I'm not sure what to tell him - take the money or try and fight it out a little longer, anyone got any advice? I wasn't sure if there was a precedent about companies paying out even if they no longer have all the older paperwork?

Many thanks in advance!