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PPI Reclaiming Discussion Part 5
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Once I had contacted HSBC directly for information I found the resolver page. So my question is, once I have info from bank, which takes up to 30days should I use resolver or should I do that now and risk a cross over of requests/complaints?
Many thanks for any advice.
Tom
Keep dealing directly. A Resolver intervention would just generate another reference number and cause confusion and delays
T.
It's ironic really that the fear of doing it wrong can prevent action. It was easier for me to carry on knowing that I had a potential claim if I got around to it, than it was to make the claim and somehow mess it up.
Do it directly online here:-
https://complaint.ppi.co-operativebank.co.uk/ppi/#!/
There's no need to add another level of bureaucracy.
It's less convenient that way. Their questions don't allow me to give a list of previous addresses for one thing and it's easier for me if I've got all my complaints logged in Resolver.
Actually looking at the MSE webpage again it's not Resolver's tool as I first thought, it's actually titled "Free PPI reclaiming tool from MoneySavingExpert" so I've reported it to the team. I thought I could report it in this forum thread relating to that webpage but I realise that was a waste of time now.