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PPI Reclaiming Discussion Part 5

edited 30 November -1 at 12:00AM in Reclaim PPI & Other Insurance
11K replies 1.7M views
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  • [Deleted User][Deleted User]
    0 posts
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    MoneySaving Newbie
    I was told that if you make a complaint for Plevin, the bank should investigate the whole of the PPI policy. However, I complained to PSA about a car HP policy (subject was Plevin - High Commission only claim) and they wrote back advising they owed me just under £100 for the high commission. However, I don't believe they have investigated the rest of the PPI policy as I believe they owe me a lot more than that for the misselling.
    I told you that a Plevin complaint should automatically trigger an investigation into whether the PPI was mis-sold. Unfortunately, that thread became rather argumentative with another user stating his belief that it was possible to make a Plevin only complaint in order to "keep" the PPI.

    In your circumstance, I'd carefully read your offer letter from PSA. If it mentions in any way that your PPI was not mis-sold then you know that they have also treated your concerns as a PPI complaint. Basically, Plevin only applies to rejected PPI complaints and people using the "Plevin Only" option are generally those who have previously complained and been rejected without a Plevin refund being awarded.

    In any case, don't bring another "complaint" until you are certain that the Bank have not investigated your PPI.
  • I told you that a Plevin complaint should automatically trigger an investigation into whether the PPI was mis-sold. Unfortunately, that thread became rather argumentative with another user stating his belief that it was possible to make a Plevin only complaint in order to "keep" the PPI.

    In your circumstance, I'd carefully read your offer letter from PSA. If it mentions in any way that your PPI was not mis-sold then you know that they have also treated your concerns as a PPI complaint. Basically, Plevin only applies to rejected PPI complaints and people using the "Plevin Only" option are generally those who have previously complained and been rejected without a Plevin refund being awarded.

    In any case, don't bring another "complaint" until you are certain that the Bank have not investigated your PPI.

    Thanks for the reply.

    That's what I thought but I'm reading the letter now and I can't see where it mentions about my PPI being mis-sold. The letter opens with "Thank you for your letter relating to undisclosed commission you may have paid as part of your PPI."

    It just goes on to say about commission and that this is their final decision. I've got the full text if you want it.
  • edited 9 July 2019 at 7:45PM
    philjo2philjo2 Forumite
    1 posts
    edited 9 July 2019 at 7:45PM
    2 weeks ago I sent in a claim for my PPI with first plus we took out in 2006, we claimed back the PPI balance of around £14k in 2011 as we never claimed on it, this was part of its terms. I was unsure if we would get anything as I asked for the interest we paid on this and the secured loan in the 5 years. Today we have just been sent a very nice cheques for nearly £24k. I cannot thank MSE enough for the advice. Went through the resolver site and it couldn't have been easier. Once again thanks soo much. If I can do this anyone can and not pay any fees to anyone. I recommend using this tool.
  • [Deleted User][Deleted User]
    0 posts
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    MoneySaving Newbie
    It just goes on to say about commission and that this is their final decision. I've got the full text if you want it.
    Contact the Bank for clarification. Act with haste, the deadline is close.
  • Contact the Bank for clarification. Act with haste, the deadline is close.

    I will do. Thanks again for your advice.
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  • BOUKIEBOUKIE Forumite
    1 posts
    I had an account with littlewoods 19 years ago and I knew I had paid PPI on that account. Luckily I had kept old statements and had all the information in black and white.Thanks to your advise my claim was successful after a few months arguing and littlewoods trying to find loop holes all the way. I got a payment of £2,772.48 👍😁
  • Thanks Sonof. Although little, they would have taken me overdraft limit . I just don’t know whether to push that at outset or wait and see what they offer re PPI and then bring that into the equation any thoughts? Don’t want to over complicate it at the outset.
  • [Deleted User][Deleted User]
    0 posts
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    MoneySaving Newbie
    Thanks Sonof. Although little, they would have taken me overdraft limit .
    The amount would have had to be the same or more than your overdraft limit in order for it to be considered for additional refund..
  • Firstly, thank you for any constructive help.

    I took out a Mortgage in 2003 and have all documentation / bank statements to back up the following:

    I was required to take out mortgage insurance with my repayments from day 1 of the mortgage. This was set at around £13 per month. This seems to be your classic PPI.

    I was also talked in to taking out Accident and Sickness cover. I said at the time that I was fully employed, any sick leave would be paid and & I had the luxury of parents who could potentially support me or (at worst) take me back home if everything collapsed. They still persuaded me I needed A&S cover. This was paid separate to my mortgage payment at around £25 per month. To my shame I lost track of this and, even though I changed my mortgage provider in 2006, I continued to pay this until 2010 without any further communication from Halifax. Further the level of my repayments was now well below the amount that this policy covered. Is this also part of a PPI claim / something different / “idiot tax” (I.e. not recoverable)?

    Where it gets even more complicated, I have only just noticed (no judgement please) that my monthly mortgage payments totalled around £15 more that the stated fixed repayment + mortgage insurance (the £13 stated initially). I have no idea what this difference relates to and, in fact, it increased to a £24 difference within 12 months (within my 24 month fixed term). I admit I should have noticed this at the time but I was in my 20’s, single, had a good job and faith in the banking system, so honestly didn’t notice the difference. Can anyone shed any light on this. Is it potentially part of a PPI claim?

    Thanks again for any assistance.
  • antrobusantrobus Forumite
    17.4K posts
    ✭✭✭✭✭
    ...
    I took out a Mortgage in 2003 and have all documentation / bank statements to back up the following:

    I was required to take out mortgage insurance with my repayments from day 1 of the mortgage. This was set at around £13 per month. This seems to be your classic PPI.

    More likely a case of your classic life insurance,
    I was also talked in to taking out Accident and Sickness cover. I said at the time that I was fully employed, any sick leave would be paid and & I had the luxury of parents who could potentially support me or (at worst) take me back home if everything collapsed. They still persuaded me I needed A&S cover. This was paid separate to my mortgage payment at around £25 per month. To my shame I lost track of this and, even though I changed my mortgage provider in 2006, I continued to pay this until 2010 without any further communication from Halifax. Further the level of my repayments was now well below the amount that this policy covered. Is this also part of a PPI claim / something different / “idiot tax” (I.e. not recoverable)?

    Accident and Sickness cover is basically another name for PPI. Having (say) six months sick pay is not regarded by the FOS as a valid reason for a mis-sale, and I expect they would take the same view regarding parents who could have 'potentially' helped.

    There is nothing idiotic about protecting your mortgage repayments in this way, It meant that 'if everything collapsed' it would have paid your mortgage and you would not have been forced to move back to mum and dad's.
    Where it gets even more complicated, I have only just noticed (no judgement please) that my monthly mortgage payments totalled around £15 more that the stated fixed repayment + mortgage insurance (the £13 stated initially). I have no idea what this difference relates to and, in fact, it increased to a £24 difference within 12 months (within my 24 month fixed term). I admit I should have noticed this at the time but I was in my 20’s, single, had a good job and faith in the banking system, so honestly didn’t notice the difference. Can anyone shed any light on this. Is it potentially part of a PPI claim?

    ....

    Nope. I suggest you ask your lender.
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