YouGov Payment Problem?

System

YouGov have recently banned me. Apparently I entered my gender wrong 'multiple times'. Funny really, as I said to them... Of course I !!!!!!! know what sex I am!!!!

Blackpepper1

katykicker wrote: »

YouGov have recently banned me. Apparently I entered my gender wrong 'multiple times'. Funny really, as I said to them... Of course I !!!!!!! know what sex I am!!!!

Oh no!
That is bad. How on earth could anyone enter their gender wrong several times?
Seems like they are making excuses to try and ban people so they don't have to make so many payouts.
Well earnings are slowing down and they seem to not be sending out so many and they aren't worth as much either so if things don't improve in the next few weeks it is one I shall not be continuing with.

Ebe_Scrooge

katykicker wrote: »

YouGov have recently banned me. Apparently I entered my gender wrong 'multiple times'. Funny really, as I said to them... Of course I !!!!!!! know what sex I am!!!!

They did exactly the same to me, giving the same reason. There's definitely something dodgy going on with them. Even more suspicious - they didn't notify me months ago, when the alleged "transgression" occurred. No, they waited until I'm only a couple of surveys away from the payment threshold, then decide to close my account.

Does anyone know whether there's a "governing body" we could complain to ?

Blackpepper1

Ebe_Scrooge wrote: »

They did exactly the same to me, giving the same reason. There's definitely something dodgy going on with them. Even more suspicious - they didn't notify me months ago, when the alleged "transgression" occurred. No, they waited until I'm only a couple of surveys away from the payment threshold, then decide to close my account.

Does anyone know whether there's a "governing body" we could complain to ?

Yes seems like they are trying to get rid of a few people especially those who are almost at payout.
I doubt there is anyone to complain to survey companies seem to be able to do what they want.
A few interesting point in the YouGov Terms and Conditions:
If you provide any information that is untrue, inaccurate, not current or incomplete, or YouGov has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, YouGov has the right to suspend or terminate your current access to, use of, and/or participation in YouGov Panels or YouGov Activities. This is subject to your right to refuse to answer any Panels or YouGov survey or information request.

1. In the event of access to your YouGov Account by another individual, YouGov reserves the right to freeze the account until a resolution has been reached. YouGov reserves the right to reclaim any incentive earned by access of the unauthorised user, for which the Member will have no recourse against YouGov.
2. Unless otherwise specifically notified, Credit can only be earned through following all and any instructions regarding earning Credit. A Member's failure to correctly follow any required instructions or procedures may result in no Credit being earned, for which the Member will have no recourse against YouGov.
3. Termination
   1. If you no longer wish to be a Member please contact YouGov. YouGov will then cease to contact you, subject to a 30 day administration period. You therefore acknowledge and agree that if you terminate your membership you may receive emails from YouGov for a period of 30 days thereafter. In terminating membership, any accumulated Credit will be forfeited.
   2. You agree that YouGov, in its sole discretion, may terminate or suspend your YouGov Membership, or participation in any YouGov Activities or YouGov Panels, or remove or discard any User Content, for any reason, including, without limitation, for lack of use, or if YouGov believed that you have violated or acted inconsistently with the letter or spirit of these Terms.
   3. You agree that any termination of your access to YouGov Activities or YouGov Panels under any provision of these Terms may be effected without notice, and acknowledge and agree that YouGov may immediately deactivate your registration as a Member and / or bar access to YouGov Activities and YouGov Panels. Further, you agree that YouGov shall not be liable to you or any third-party for any termination of your access to the YouGov Activities or YouGov Panels.

Hjordan

I requested a withdrawal on the 7th September but still haven't received it. I sent numerous emails to both support and their Facebook page with no reply from either. As a last resort I posted publicly onto their page. They finally replied to the post saying they had emailed me the email stated that payment had been sent to my account on the 7th October and they sent the last 3 digits of the account . The digits were totally different from the last 3 of my account. I emailed them back saying they sent it to the wrong account and asked what would happen next... No reply!! Not quite sure what I should do. Anyone got any ideas? Thanks

Blackpepper1

Hjordan wrote: »

I requested a withdrawal on the 7th September but still haven't received it. I sent numerous emails to both support and their Facebook page with no reply from either. As a last resort I posted publicly onto their page. They finally replied to the post saying they had emailed me the email stated that payment had been sent to my account on the 7th October and they sent the last 3 digits of the account . The digits were totally different from the last 3 of my account. I emailed them back saying they sent it to the wrong account and asked what would happen next... No reply!! Not quite sure what I should do. Anyone got any ideas? Thanks

Surely if the name is yours but the three digits is incorrect it would just return back to YouGov?
Usually the banks have some safe guard so payment mistakes cannot be made. Both the name of the Account Holder and the Bank Account should match otherwise the payment should not go through.
Go into your YouGov Account and change your Bank Info to the correct numbers then e-mail YouGov saying you have corrected it and when the money returns to their Account could they please make the payment again.
I imagine that it would just come back to YouGov. If it doesn't then that could be a problem as obviously YouGov wouldn't make a another payment until the original payment was returned to them.

System

Just an update on the ban I encountered...

I sent a VERY rude email about how I clearly know my own gender and basic demographic details... It took 5 weeks but then I had a reply that said 'Thanks for confirming your details, we have now activated your account.'

I'm now back into the surveys, so perhaps it was a genuine error on their part?

LittleVoice

Blackpepper1 wrote: »

Surely if the name is yours but the three digits is incorrect it would just return back to YouGov?
Usually the banks have some safe guard so payment mistakes cannot be made. Both the name of the Account Holder and the Bank Account should match otherwise the payment should not go through.
.

Banks do not check names. They use sort code and account number to credit payments.


The "safeguarding" against mistakes is in the digits of the account number. Entering an incorrect account number may or may not produce a number acceptable to the bank.

Blackpepper1

katykicker wrote: »

Just an update on the ban I encountered...

I sent a VERY rude email about how I clearly know my own gender and basic demographic details... It took 5 weeks but then I had a reply that said 'Thanks for confirming your details, we have now activated your account.'

I'm now back into the surveys, so perhaps it was a genuine error on their part?

Fantastic news. :beer:
That just shows if you query something then you can get it sorted eventually.
Definitely must have been an error on YouGov's part then.
Great to have that all sorted eventually.

Blackpepper1

LittleVoice wrote: »

Banks do not check names. They use sort code and account number to credit payments.


The "safeguarding" against mistakes is in the digits of the account number. Entering an incorrect account number may or may not produce a number acceptable to the bank.

It must go on the numbers then and that has to match up. I know when I gave someone my Account Number and Sort Code to pay some money into my Account I had given it incorrectly and the person who put in to the their bank system to pay me got a message to say it was incorrect so I then had to give the number again as I had got a digit wrong somewhere.
When you put in to pay someone the bank always does want to know the name of the Account Holder and not just the numbers so I always assumed that that was to make sure that nothing would go out of the Account unless the Account holder name and number was correct.