'Important Changes to your Virgin Media account'

MarkBargain

asz wrote: »

Just off the phone before from retensions, Couldn't get my package to a good price so managed to get 10mb bb only for £14, Increases to 30mb (with super hub) apparently in a few months for free :money:

Well done Asz, you're in the lead with the £14 you pay!

What number are people calling? I dialled 0800 0520157 which is the freephone version of 0845 650 4545 from https://www.saynoto0870.com (I don't have a Virgin Media landline)

asz

MarkBargain wrote: »

Well done Asz, you're in the lead with the £14 you pay!

What number are people calling? I dialled 0800 0520157 which is the freephone version of 0845 650 4545 from https://www.saynoto0870.com (I don't have a Virgin Media landline)

They called me back on 0800 0522 160 (just 1471'd it)

Didn't have to push for that either he just said best i can do is:

30mb standalone £28.50 goes up to 60mb
10mb standalone £14.00 goes up to 20mb/30mb with superhub

no brainer really :j

asz

MarkBargain

Section J Paragraph 3 confirms that we can give 30 days notice to cancel due to the price increase:

http://shop.virginmedia.com/the-legal-stuff/terms-and-conditions-for-cable-services.html#ending

MarkBargain

asz wrote: »

They called me back on 0800 0522 160 (just 1471'd it)

Didn't have to push for that either he just said best i can do is:

30mb standalone £28.50 goes up to 60mb
10mb standalone £14.00 goes up to 20mb/30mb with superhub

no brainer really :j

asz

I tried 0800 0522 160 and it is just a recorded message saying that Virgin tried to call.

victor2

They're increasing the prices now so that they can give us the "free" speed upgrade later in the year, which most people I know don't particularly want or need.

asz

MarkBargain wrote: »

I tried 0800 0522 160 and it is just a recorded message saying that Virgin tried to call.

ah sorry, didn't try ringing it back...

VoucherMan

MarkBargain wrote: »

Has anyone else negotiated a better discount with Virgin for broadband alone?

I phoned up to cancel. Said i wanted to cut my internet usage & was going to just use a PAYG dongle.

They convinced me to stay by knocking by bill down from £21 to £14 .

That was their opening offer. Don't know if retentions would have offered a better deal.

ladymarmalade222

Kirri wrote: »

That deal would suit me perfectly! would give me a reduction of £12.50 ish p/m over the year which takes it down to my comfort level of paying for this type of service!

What package were you on?

I also rang and said this latest increase was the last straw - no wonder they were so busy when I rang to cancel, I had to wait but everyone seems like they are cancelling at the moment! Hope they ring me back and offer me something similar...

The package I am on is:

XL TV (no sports or movies but I do switch them on for occasional month ie, movies at Xmas)
Phoneline with all calls and 08 numbers
10 meg BB
3 x V+ HD boxes (lounge and 2 bedrooms)

I got a retentions deals about 15mths ago for £46 per month, it has now increased to £64 per month and will go up to over £68 in April. This is because they removed my discounts after the 12mths but put my phone on 18mth contract:mad:. After getting the email regarding price increases it was my ideal opportunity to get out of contract 3mths early.

Hope this helps Kirri!

xx

Kirri

ladymarmalade222 wrote: »

The package I am on is:

XL TV (no sports or movies but I do switch them on for occasional month ie, movies at Xmas)
Phoneline with all calls and 08 numbers
10 meg BB
3 x V+ HD boxes (lounge and 2 bedrooms)

I got a retentions deals about 15mths ago for £46 per month, it has now increased to £64 per month and will go up to over £68 in April. This is because they removed my discounts after the 12mths but put my phone on 18mth contract:mad:. After getting the email regarding price increases it was my ideal opportunity to get out of contract 3mths early.

Hope this helps Kirri!

xx

That's great, thanks! I am on similar but not as big a package with the extra boxes, so wonder if they will do as much to keep me... if I can get 3 months free I would stay (for now!) though I've seen a similar spec deal with Sky I'm now considering..

Marvel1

I have Phone M and Broadband L and currently paying £27.40.

With the increase it will be £28.90

Will be phoning next week, to see if I can get it lowed, not after any increase in speed etc just lower cost if I "try" and cancel.