I've borrowed my nephew's laptop and managed to destroy it, Ooooop's, can you help?

macman

angelaloveschocolate wrote: »

Thanks debitcardmayhem and waddler-8. I hoping to give this laptop back to my nephew again tomorrow, with luck he wont even know what happened.x

He will if you return it with Avast gone and AVG installed.
Why did you do that? Avast is much the better AV program.

GunJack

debitcardmayhem wrote: »

Black balled before I sign up :cool:

no way !! where would we be without your wit, charm, and...errmm....oh yeah, unauthorised use of other people's signature smileys :rotfl:

angelaloveschocolate

Hey you guys, hope you hav'nt left me..

I'm running TDSSkiller and its asking me that for the app to run properly it is recommending to extract all files, should I do this or go straight to 'run'?

waddler_8

GunJack wrote: »

...by invite only to keep the riff-raff out

If they can crack the secret password they're in....

angelaloveschocolate

Thanks macman, will get that sorted too

GunJack

when you download TDSS killer, as it's a zip file, you should choose the Save option and save it to your desktop. Then, right-click on it, and Extract All. This will pop a normal folder on the desktop. Open this, and either right-click and Run As admin or just double-click to run.

You can't normally run a file in a zip folder without extracting (unzipping it) first.

waddler_8

angelaloveschocolate wrote: »

I'm running TDSSkiller and its asking me that for the app to run properly it is recommending to extract all files, should I do this or go straight to 'run'?

Are you running it straight from the internet? If so save the file to your hard drive first.

waddler_8

Don't deviate from the recommended options either, if it detects suspicious objects but the option is to skip, then skip it.

angelaloveschocolate

Thanks gunjack, tdss run and no threats, now to do the restore... back soon

GunJack

waddler_8 wrote: »

If they can crack the secret password they're in....

burger...knew there was a flaw in the plan



mac - well spotted mate, good call


angela - to remove avg properly, use the removal tool, first or second on the list here, depending on if the lappy has a 32 or 64-bit operating system - save the download to desktop for ease of locating it:-

http://www.avg.com/gb-en/utilities.tpl-mcr8

recommend running it twice on the trot, then CCLeaner's cleaner and registry scans before re-installing avast