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Shopneo - Problem Encountered

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135

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  • nordberg
    nordberg Posts: 333 Forumite
    Add me to the list. I've had £60 skimmed off my mastercard.
    EDIT - Make that £90!!!

    I AM FURIOUS!! This is pish poor.
  • nordberg
    nordberg Posts: 333 Forumite
    In the interest of helping others out, the entries on my card look like this:

    PAYPAL *WWWITEMGARD 4029357733 £26.27
    PAYPAL *WWWITEMGARD 4029357733 £35.84
    GOOGLE *WWW.MMOINN.COM google.c
    om/ch##0215 58.89 USD @ 1.89 £31.06
  • Thank you nordberg. Like I said previousley ive arranged a letter to all customers warning of this as a courtesy. I can only suggest contacting banks to cancel cards as a precaution and to report any bad activity from any spurious overseas scammers.

    I also responded to your email too for your referance.
    All queries regarding recent unauthorised CC transactions should be forwaded to peter.jackson@shopneo.co.uk
  • Labman_2
    Labman_2 Posts: 952 Forumite
    Paul, it's now 3 days since OP posting...we'd all appreciate an update....72 hours is afterall a long time..when customers money is involved.
  • obvious
    obvious Posts: 82 Forumite
    Part of the Furniture Combo Breaker
    Paul, as soon as you know could you post details of the nature/extent of the security breach? I need to decide whether to cancel my card.

    Thanks
  • Just to add me to the list of people having money taken from there card after using Paul's site. I posted info belowe on the cheap DVD thread before seeing this thread.

    Has anyone had any problems with payments being taken from there credit cards since using the shopneo.co.uk. I have had a payment taken from my card and paid to ww.Accordata.Net Berlin DE I’m not saying this is anything to do with shopneo in anyway its just there the only new internet firm I have used and I just wanted to see if anyone else has had any problems.
  • I received the letter off shopneo this morning..

    After checking my online banking,,,I was shocked to see 6 or 7 payments to Eurobet totalling £400......

    What the hell????

    Does anyone have an update?
  • NENick wrote:
    I received the letter off shopneo this morning..

    After checking my online banking,,,I was shocked to see 6 or 7 payments to Eurobet totalling £400......

    What the hell????

    Does anyone have an update?

    Some chat about it here on this thread

    http://forums.moneysavingexpert.com/showthread.html?t=363175
  • jinkssick
    jinkssick Posts: 1,323 Forumite
    Part of the Furniture 1,000 Posts
    I am very very angry!!!!!!!!!!!! I have just received letter stating that fraudulent activity had taken place, as last week I noticed something weird on my accounts as

    SBC LONDON from PLN it seems to be for nearly £187

    I had been wracking my brains, because I am very very cautious when it comes to debit/credit fraud and in all this time this is the first time that I have had fraud on one of my accounts.

    Very unhappy Mr. Owen, I cancelled my card this monday, wayyy before receiving your letter and didnt know any information as to how it happened til I come on here, after I had bought the DVD-Rs.

    I should be compensated. I probably wont get the money back.

    Not happy at all.

    psycho1060 at yahoo.com
    Save saynoto0870.com in your favorites, and stop giving companies more £££ dialling 0870 numbers when you can dial freephones or cheaper alternatives
    call your credit card company, tell them that you want to leave, 99% of the time theyll lower your APR%
    Remember when that Bank Manager or Salesperson smiles at you, all he sees is £ notes. Dont forget the motto, "the wider their grin, the more debt your in"
  • another for the list!!
    i recieved my credit card statement yesterday and noticed that there were 2 paypal transactions on the 11th and the 13th feb. i cancelled my card immediately. please, everyone who has shopped with shopneo, do not hesitate in cancelling your card.
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