Tesco Misprices thread 13

sinw

Did they ban you, or just ask you go elsewhere, if the latter don't go just keep shopping there. If they ban you go to CAB look into why they banned you and on what grounds as they can't just ban you for no reason.... discrimination

lindos90

rons90000 wrote: »

Not sure if this is better here or on 1p thred but harribo small packs of super mix in red packs were 10p now are 2p

Oh thats grand, just what I need for some little prizes at the school summer fair!

Was the SEL displaying the 2p or was it a discovery you made after buying them?

Insider354

getmore4less wrote: »

tested in 1 store tonight,

BBQ £3.50 packs marked 2-4-£6 3-4-£8

when RFQS, discount still kicks in on full price so £1 on 2packs, £2.50 on 3packs.

Handy as the BBQ stock is not selling with the rubbish weather.

(just back from hols so sorry if duplicate not caught up on the thread)

What does RFQS mean sorry new to this

izzeyb

johnbarleycorn wrote: »

I made a fuss about an item being double charged and was initially refused a refund by a duty manager,later given a refund by store manager.I didnt pursue DTD because my wife overheard the duty manager and customer service employee discuss me in public ,describing me so that all and sundry could identify me but more seriously slandering me by asserting I was a scammer ie a thief.I have written several letters,including to HQ which supposedly set up an enquiry.The result:no apology for the slander and asked to shop in another store!So much for Tescos aim of improving customer service.
Inaccurate pricing was rife in the store above and I often benefited from DTD so it became policy to check the receipt,hence I became "known" in the store,which probably explains why it doesnt want me back! More seriously,I highlighted the overpricing-never underpricing-because the store is in one of the most deprived areas of Glasgow where poverty is a major problem and money tight.My aim was not to gain a few extra pence but to shame the store into improving the accuracy of its checkout prices.Result:failure!Advice:Caveat Emptor.

Have you written complaint letter or emailed CEO's office?

I would still be emailing a scathing complaint direct to the CEO's office: [EMAIL="philip.clarke@uk.tesco.com"]philip.clarke@uk.tesco.com[/EMAIL] and also writing a letter to Trading Standards detailing the whole sorry episode, and Tesco not complying with the trading terms as displayed on the CS desk. Unfortunately bad management and bad customer service they can't alter, but they can investigate trading terms and compliance. You have nothing to lose!

lindos90

Insider354 wrote: »

What does RFQS mean sorry new to this

I think it means reduced for quick sale.

izzeyb

lindos90 wrote: »

I think it means reduced for quick sale.

thanks for that Lindos because I wondered what it was.

rons90000

lindos90 wrote: »

Oh thats grand, just what I need for some little prizes at the school summer fair!

Was the SEL displaying the 2p or was it a discovery you made after buying them?

They were on top shelf of the reductions section with a sel with 2p in the box, so guess they could be in the reduced section of your store or with the other haribo mini bags. Hope this helps
Good thing is they won't refuse to sell on normal till like a 1p item

Mrs_Dizzy

izzeyb wrote: »

Have you written complaint letter or emailed CEO's office?

I would still be emailing a scathing complaint direct to the CEO's office: [EMAIL="philip.clarke@uk.tesco.com"]philip.clarke@uk.tesco.com[/EMAIL] and also writing a letter to Trading Standards detailing the whole sorry episode, and Tesco not complying with the trading terms as displayed on the CS desk. Unfortunately bad management and bad customer service they can't alter, but they can investigate trading terms and compliance. You have nothing to lose!

I did & received £135.00 in total in gift cards after being refused dtd & made to feel like I was theiving from them. Dont settle for their gesture of goodwill & them saying that is the best they can do. You will get what you should've been given in the end. Good Luck:)

cassandradance

Hi all,after some advise really?

Done my usual fri shop at Mr T this am
and with it bought one of those chopping boards £7.99 in you use 5 vouchers or £26.99 (though its never ever worth that)

Thought the bill was a tad high didnt really take too much notice just thought oh well ive spent too much once again!

Anyway have just checked my reciept and they have charged me £26.99 even though i used the vouchers, so obviously a checkout operator error

My question is can i ask for DTD? or not

Thanks in advance

izzeyb

cassandradance wrote: »

Hi all,after some advise really?

Done my usual fri shop at Mr T this am
and with it bought one of those chopping boards £7.99 in you use 5 vouchers or £26.99 (though its never ever worth that)

Thought the bill was a tad high didnt really take too much notice just thought oh well ive spent too much once again!

Anyway have just checked my reciept and they have charged me £26.99 even though i used the vouchers, so obviously a checkout operator error

My question is can i ask for DTD? or not

Thanks in advance

Most definitely double the difference. You have been wrongly charged. Whether it is a till or operator error, you now have go back to store and sort it out. The sign behind the CS desk says 'in the event things don't add up ...' (which they don't) you will get double the difference. don't settle for less!