Virgin Media Cheeky £3.50 increase

avfc1982

Just called VM myself after receiving the same letter.

Spoke to a woman who offered to decrease my bill by £11 a month, all good I thought until she tried to put me on a new 12 month contract.

Told her I wasn't willing to tie myself in for another 12 months and I'd like to cancel as they increased my bill last year and they're doing it again this year with no improvements in services.

Queue endless drivel about how other suppliers will also increase prices every year and noone else can do as good a deals as them on broadband, yadda, yadda. I ended up cancelling 12 months into an 18 month contract.

Just come off the phone, checked my bill, I'm paying £88.40 a month for M Broadband, XL TV, M Phone + SkySports & SkyMovies. Just checked the website and the same package is £5 cheaper so not only are they allready over-charging me they want to add another £3.50 on top, cheeky B*******!

missfit44

I had a letter as well coming near to the end of my contract couple of months left only had phone and broadband with them as tv with sky. I have tried to have sky as a phone supplier as well but the line was terrible and the broadband only worked for 3 days and we are only 3.5miles from the exchange but it made a big difference to the quality of the calls. Our bill with virgin was coming to £35 quid per month which I thought was getting a bit expensive for just the two things virgins call charges are extremely expensive so rang them got a stuffy bloke who told me it was in the terms and conditions to allow them to raise the charges so told him it was also in the terms and conditions about the right to cancel as well even pointed out where in the terms and conditions it was. After a short silence when he must have realised that he been caught out in a lie he offered me a new contract costing all of £19.50 with discount after discount and customer loyalty being added. I don't mind the new contract as I said before a BT line for us is out of the question shame really as there are other broadband providers who are cheaper but until BT sort out their line problems here then its a no go for me

peter999

People should complain about these extortionate price increases.

My cost is going up by over £3.50/month.

Mr_Stroudley

I too had a £3.50 price increase warning. Phoned on 150 (Cable customer) and selected the "thinking of leaving us option". Explained that the remaining 9 months of my contract meant a total of £31.50 extra being levied. Nice lady, after the obligatory spiel, put a £31.50 credit on the account, so net result nil until the annual haggle comes up again. Their policy now seems to be to charge what they will on a monthly basis and to concede any reductions to that in the form of lump sum credits. She rather charmingly pointed out that should she leave the company no one else would understand what the credit was for and hence be under no obligation to repeat it. Simply accepted that as it has always been their way that you start from scratch anyway at each haggling session. When in Rome.....

everton2005

i have cancelled my contract which is only 1 month old i did it with the online chat no problem

DUTR

My letter said £1.50 but then I only have BB large size.

londonTiger

£3.50 is peanuts really, consumer internet is very cheap.

Try paying for business broadband, see how much they charge you.

DUTR

londonTiger wrote: »

£3.50 is peanuts really, consumer internet is very cheap.

Try paying for business broadband, see how much they charge you.

Business BB is different though, often you have the same upload download speed and won't be subject to contention restraints.

Buzby

Interestingly, I'm still waiting for my letter telling what my increase will be. I dropped into a VM shop to say I had received nothing, and the staff there said it was because I won;t be affected by it (yes, right!). So it looks as though my first tase of this will be when the April bill is ready to download.

Anyone else NOT got a letter?

peter999

Buzby wrote: »

Interestingly, I'm still waiting for my letter telling what my increase will be. I dropped into a VM shop to say I had received nothing, and the staff there said it was because I won;t be affected by it (yes, right!). So it looks as though my first tase of this will be when the April bill is ready to download.

Anyone else NOT got a letter?

Maybe your leeter got lost in the post.

peter999