Comet Must Be Stopped

Valli

Archangel1066 wrote: »

Wow. That was 'helpful'.

thing is, when we get huge long OPs (original posts) like the one on this thread it is hard to pick out pertinent points and to give sensible advice. We don't need long posts. Probably why there have been so few replies. The OP (original poster) was asked nicely to trim his/her post. I have done the same with other posters. They come on the forum with a problem and are, not surprisingly unhappy/upset/frustrated/furious and they vent. And sometimes they vent a lot. And we end up with a HUGE post.

But, in order to give accurate advice we just need the basic details. Answers to these questions-


What did you buy?
When did you buy it?
What went wrong?
Where from? (internet or in store - it DOES make a difference)
How did you pay? (cash/cheque/debit card/credit card etc)
What are the vendors telling you?

squeaky

Valli wrote: »

thing is, when we get huge long OPs (original posts) like the one on this thread it is hard to pick out pertinent points and to give sensible advice. We don't need long posts. Probably why there have been so few replies. The OP (original poster) was asked nicely to trim his/her post. I have done the same with other posters. They come on the forum with a problem and are, not surprisingly unhappy/upset/frustrated/furious and they vent. And sometimes they vent a lot. And we end up with a HUGE post.

But, in order to give accurate advice we just need the basic details. Answers to these questions-


What did you buy?
When did you buy it?
What went wrong?
Where from? (internet or in store - it DOES make a difference)
How did you pay? (cash/cheque/debit card/credit card etc)
What are the vendors telling you?

A post worth adding into the ReadMe sticky?

Maatkare3114

I rang the Director's Office this afternoon and I asked what provision had been made for customers who had taken out a 5 year warranty, given the news that Comet would no longer carry out repairs. The initial response from a staff member at Comet was 'where have you heard that?' I said that it was in the media and on the Internet. Sam said she would have to make enquiries and would ring me back. I am still waiting.................

david39

Regarding turning up with it outside Comet, might I suggest you turn up outside a branch which was not the one you bought it from.

That way, the manager / staff will be more interested in hearing why you are there and will be really anxious to get rid of you - so they might actually be helpful to your cause.

Valli

Thank you kindly Squeaky

psych30

Valli wrote: »

thing is, when we get huge long OPs (original posts) like the one on this thread it is hard to pick out pertinent points and to give sensible advice. We don't need long posts. Probably why there have been so few replies. The OP (original poster) was asked nicely to trim his/her post. I have done the same with other posters. They come on the forum with a problem and are, not surprisingly unhappy/upset/frustrated/furious and they vent. And sometimes they vent a lot. And we end up with a HUGE post.

But, in order to give accurate advice we just need the basic details. Answers to these questions-


What did you buy?
When did you buy it?
What went wrong?
Where from? (internet or in store - it DOES make a difference)
How did you pay? (cash/cheque/debit card/credit card etc)
What are the vendors telling you?

Thing is, I answered all these questions. I apologise if it was long but the problem is not simple. I have had numerous responses from 'the vendors' from november to now and numerous things going wrong. It was not a vent but a detailed account of the catalogue of issues so that anyone actually wanting to help me has all the facts to offer sensible advice rathet than showing off greater expertise of forum etiquette

Valli

appreciate it was a detailed account BUT it won't be read...not by us all.

what has happened in the interim is not, actually, that important.

So many people put so much detail on here that it really is impossible to pick out what WE need to see. It's not forum etiquette as such. We only need a timeline with what happened when.

Time and time again long wordy posts are not responded to appropriately and accurately.

Now if you answer my questions in the order they are put ...

on (date) I bought (machine) (Two answers in one phrase!)
on (date) this happened(fault)
I bought it from (store) and paid (method)
They have sent an engineer out on (date) but...

Take it from there!

you can even tell us that you want a repair (but...) or a replacement (but...) or a refund.

And you will get advice as to whether or not you are entitled to your preferred remedy, what alternative remedies (if any) are available to you and the steps you should take to achieve this.

The problem IS simple

you bought X
X doesn't work
what are your options?

You only THINK it isn't simple because it's your problem and you have emotional involvement, so to speak.

The solution might not be simple but it's simpler than you think!

We are trying to help, honestly!

squeaky

Valli wrote: »

thing is, when we get huge long OPs (original posts) like the one on this thread it is hard to pick out pertinent points and to give sensible advice. We don't need long posts. Probably why there have been so few replies. The OP (original poster) was asked nicely to trim his/her post. I have done the same with other posters. They come on the forum with a problem and are, not surprisingly unhappy/upset/frustrated/furious and they vent. And sometimes they vent a lot. And we end up with a HUGE post.

But, in order to give accurate advice we just need the basic details. Answers to these questions-


What did you buy?
When did you buy it?
What went wrong?
Where from? (internet or in store - it DOES make a difference)
How did you pay? (cash/cheque/debit card/credit card etc)
What are the vendors telling you?

I've modified the opening paragraphs to be more generic but left the main "bullet points" alone.

The resulting possibility for inclusion into the ReadMe sticky is open for comment in [post=51115507]the suggestions thread[/post]

Maatkare3114

Having received no call back from the Director's Office at Comet yesterday, I telephoned again this morning to enquire how the extended 5 year warranty will be affected by John Clare's announcement to outsource Comet's in-house repair operations by stating: “These services can be performed more competently by others, whose core competency it is.”(OpCapita News).
I was told that customers should get in touch with the Warranty Group at the Warranty Office on 0844 871 8043 to arrange repairs, but they could not tell me who would carry out the repairs at his time.
I sympathise with the repair engineers who have been made redundant by this firm, with regards to John Clare's comments on OpCapita News.

psych30

I have pointed out to Comet that Under tthe SOG Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. I have informed them of the SIGNIFICANT inconvenience being without my machine working correctly since November 2011 has caused but they will not respond to this and just keep telling me that there is nothign else they can do. I have today been told that the earliest the next engineer will get to me is the 27th February to fit the parts ordered on the 7th. Where do I go now???? Is legal action my only option because I do not have that kind of money