royal mail doesnt listen to complaint

28cannizaro

Absolutely furious with Royal Mail. Had my post delivered at 2.20pm today (which, I have to admit, was early - normally it's delivered anything up to 4.30, I kid you not). I had a card from Royal Mail saying they had a parcel for me which needed £13.04 payment (the parcel was from USA). So, I got ready and just about to get in the car to collect and noticed that they closed (yes closed for the ...day) at 2.15! I now have to go tomorrow between 8am-2.15pm, although on Wednesdays they're open 8am-8pm. Therefore if you can't make it by 2.15 tough, you hang on for Wednesdays or maybe Saturdays which is 8am-2pm. So, my postal delivery arrives later than the delivery office is open! Not only that I have to pay £8 handling charge!! For what? I've paid for delivery and I'm paying Customs (£5.04). If I pay the amount online I have to wait up to 5 days for delivery. If I collect myself will they pay my time and petrol and refund the so-called 'handling charge'? Of course they won't. Nor do they accept credit or debit cards. As I don't carry cash I'm hoping they'll accept a cheque. What sort of archaic outfit is this? And who do they work for? Us? No, themselves. Let's have some choice here and let others in who can give us a service like we used to have, ie post delivered in the mornings, maybe with a second one later in the day (I think the dole queue can handle that), and if they keep the £8 handing charges they'll have enough money to pay their wages. I also want deiivery offices open to suit us. 8am until 6pm is not unreasonable is it? Serves them right if competition turns up and bites them on their a--e.

paddyrg

28cannizaro wrote: »

Absolutely furious with Royal Mail. Had my post delivered at 2.20pm today (which, I have to admit, was early - normally it's delivered anything up to 4.30, I kid you not). I had a card from Royal Mail saying they had a parcel for me which needed £13.04 payment (the parcel was from USA). So, I got ready and just about to get in the car to collect and noticed that they closed (yes closed for the ...day) at 2.15! I now have to go tomorrow between 8am-2.15pm, although on Wednesdays they're open 8am-8pm. Therefore if you can't make it by 2.15 tough, you hang on for Wednesdays or maybe Saturdays which is 8am-2pm. So, my postal delivery arrives later than the delivery office is open! Not only that I have to pay £8 handling charge!! For what? I've paid for delivery and I'm paying Customs (£5.04). If I pay the amount online I have to wait up to 5 days for delivery. If I collect myself will they pay my time and petrol and refund the so-called 'handling charge'? Of course they won't. Nor do they accept credit or debit cards. As I don't carry cash I'm hoping they'll accept a cheque. What sort of archaic outfit is this? And who do they work for? Us? No, themselves. Let's have some choice here and let others in who can give us a service like we used to have, ie post delivered in the mornings, maybe with a second one later in the day (I think the dole queue can handle that), and if they keep the £8 handing charges they'll have enough money to pay their wages. I also want deiivery offices open to suit us. 8am until 6pm is not unreasonable is it? Serves them right if competition turns up and bites them on their a--e.

I don't see what the great problem is - you ordered something from overseas (presumably because it was cheaper) and it was subject to duty (nothing to do with the RM, entirely to do with tax due on stuff you ordered). As opposed to abandoning your items at customs and letting you worry about it, RM paid your customs charges for you and are ready to deliver to your door. You had a choice - you could have asked the sender to mark the item that the recipient would handle all the duty and VAT directly. Didn't know that? How would it be RM's fault that you didn't know about how to import goods?

Delivery offices open to suit who, exactly? 8am, Saturday mornings, Wednesday evenings - it's hardly 10-11am on the first of the month only, is it? Or should they be 24h and have to charge even more for postage to suit the few people who can't make any of those timezones?

Perhaps you should have demanded DHL instead? Except they do the exact same, charge you the tax they have to front for you but with a £10 fee (and more expensive shipping to begin with).

nikki1520

Or you could have made arrangements to clear your own goods. Once they see the paperwork, most folk seem to think £8 is a pretty good deal!

custardy

28cannizaro wrote: »

Absolutely furious with Royal Mail. Had my post delivered at 2.20pm today (which, I have to admit, was early - normally it's delivered anything up to 4.30, I kid you not). and your point is?I had a card from Royal Mail saying they had a parcel for me which needed £13.04 payment (the parcel was from USA). So, I got ready and just about to get in the car to collect and noticed that they closed (yes closed for the ...day) at 2.15!again,whats your point? I now have to go tomorrow between 8am-2.15pm, although on Wednesdays they're open 8am-8pm. Therefore if you can't make it by 2.15 tough, you hang on for Wednesdays or maybe Saturdays which is 8am-2pm.or you pay online,as the card shows So, my postal delivery arrives later than the delivery office is open! Not only that I have to pay £8 handling charge!! For what? paying your customsI've paid for delivery and I'm paying Customs (£5.04). If I pay the amount online I have to wait up to 5 days for delivery. If I collect myself will they pay my time and petrol and refund the so-called 'handling charge'? no,again whats yourr point?Of course they won't. Nor do they accept credit or debit cards. As I don't carry cash I'm hoping they'll accept a cheque. What sort of archaic outfit is this? thats what the online service covers And who do they work for? Us? No, themselves. Let's have some choice here you had it when you chose not to do your own clearence and let others in who can give us a service like we used to have, ie post delivered in the mornings, maybe with a second one later in the day (I think the dole queue can handle that) and will you be able to handle paying for it? so another 80,000 delivery staff should cover that, and if they keep the £8 handing charges they'll have enough money to pay their wages.well that shows you are a little dim I also want deiivery offices open to suit us. 8am until 6pm is not unreasonable is it? who pays for the staff? Serves them right if competition turns up and bites them on their a--e.

the competition turns up? they are here. have been for years
another who as no clue and all the answers

28cannizaro

Firstly, I didn't order from US because the goods were cheaper - it was because they had the goods I wanted that I couldn't get here in the UK. Secondly, I had already paid shipping, and I don't object to having to pay the customs tax of £5.04p. What I DO object to is (1) having my post being delivered later and later in the day and the delivery office only open until 2.15, ie closing before I get my post delivered! What other business do you know that closes at that time of the day? What's wrong with opening from 8am until at least 4.30pm. We're paying more and more for for a less and less service. Thirdly, I had no choice in having RM deliver - and pardon my ignorance but I didn't realise I could choose who delivered my order. However, to rectify that I've emailed the supplier and asked whether, in future, they can offer another means of delivery without using Royal Mail. £8 handling charge is just profit for profit's sake. It cannot be justified any longer.

custardy

28cannizaro wrote: »

Firstly, I didn't order from US because the goods were cheaper - it was because they had the goods I wanted that I couldn't get here in the UK. Secondly, I had already paid shipping, and I don't object to having to pay the customs tax of £5.04p. What I DO object to is (1) having my post being delivered later and later in the day and the delivery office only open until 2.15, ie closing before I get my post delivered! What other business do you know that closes at that time of the day? What's wrong with opening from 8am until at least 4.30pm. We're paying more and more for for a less and less service. Thirdly, I had no choice in having RM deliver - and pardon my ignorance but I didn't realise I could choose who delivered my order. However, to rectify that I've emailed the supplier and asked whether, in future, they can offer another means of delivery without using Royal Mail. £8 handling charge is just profit for profit's sake. It cannot be justified any longer.

I wont be rude and call you an idiot.
you didnt bother to do your own clearence(not shipping,the US postal service got paid for that)
so who is doing it then?
if you dont like the fee,do it yourself. since you dont ind paying the VAT

you are some years too late to cry about later mail deliveries.
were you supporting postal staff when they were running national campaigns about the erosion of service,later starts etc? (BTW,the clue is start later,finish later)
do you think losing over 60,000 staff from deliveries might have had an effect?

offices cost money to staff and run. so where is the money coming from?

any longer? so not the first time you have had one?

28cannizaro

By the way, Custardly (good name!)...last year I had a Mother's Day card waiting for delivery once had paid £1.05 charge. It wasn't a large card, approx 4" x 4". The trouble was it had a piece of card in it to protect a raised paper flower. That took it over the weight limit apparently! The card had no metal attachments and was as light as a feather. I asked my postie what exactly the charge was for and he said "for re-delivery". The thing is, he was delivering in our road the next day, and the next - that's his job! I left it at that, paid and collected myself Told you, it's profit for profit's sake. Anyway, I admire your loyalty to your former employer!

custardy

28cannizaro wrote: »

By the way, Custardly (good name!)...last year I had a Mother's Day card waiting for delivery once had paid £1.05 charge. It wasn't a large card, approx 4" x 4". The trouble was it had a piece of card in it to protect a raised paper flower. That took it over the weight limit apparently! The card had no metal attachments and was as light as a feather. I asked my postie what exactly the charge was for and he said "for re-delivery". The thing is, he was delivering in our road the next day, and the next - that's his job! I left it at that, paid and collected myself Told you, it's profit for profit's sake. Anyway, I admire your loyalty to your former employer!

sigh. you really are none too bright
"it wasnt large"
so you don't understand price in proportion either.
the piece of card takes the width over 5mm (you arent going to tell me it was under 5mm)
ergo its a large letter
so the item was underpaid. that was the charge,just as the card stated
yet another whine. its been about 6 years now since PIP was brought in.
loyalty? I don't think so

perhaps try answeing some points I raised.
where were you when the posties were raising issues about the erosion of service?
do you even know about the competition you so desperatly crave?

Azari

Sadly, the management of RM are presiding over a declining and failing service.

I don't know to what extent they are and have been to blame because a large part of the problem is beyond their control: we simply don't don't send as much mail as we used to.

The service gets worse and worse (ever later deliveries and ever earlier last posts), as the prices get higher and higher but a large part of that is down to the loss of the economies of scale.

In many places services will be taking another dive soon as RM shut offices meaning people will have to travel miles to pick up undelivered post.

Maybe they should do the unthinkable: Stop daily deliveries and give everyone one or two per week. (Although this would need parliamentary approval.)

custardy

Azari wrote: »

Sadly, the management of RM are presiding over a declining and failing service.

I don't know to what extent they are and have been to blame because a large part of the problem is beyond their control: we simply don't don't send as much mail as we used to.

The service gets worse and worse (ever later deliveries and ever earlier last posts), as the prices get higher and higher but a large part of that is down to the loss of the economies of scale.

In many places services will be taking another dive soon as RM shut offices meaning people will have to travel miles to pick up undelivered post.

Maybe they should do the unthinkable: Stop daily deliveries and give everyone one or two per week. (Although this would need parliamentary approval.)

but look at 28cannizaro
not a clue
thinks theres wads of money and it should be back to 2 deliveries
nobody sends mail one minute,then the minute a Post Office is shutting, its a hub of the community