Another postage query

steven0121

"my face was a picture" = Ohh I got an extra couple of quid!!!

Neutral and low P&P

Thats a fairly long reply from a newbie, but if you remove the waffle to me it reads.

Got a better price so jumped at it, you have your item!

chancesare_2

I am assuming the second parcel was identical to mine (they are usually bought in pairs or fours), but even so, she says that one was £8. If she charged us both £7 then she hardly made a loss!

I really really am utterly lost for words.

I don't feel anything short of positive is fair, as they are exactly as they should be, perhaps a day late, but still within the timescale, it's just the blatant postage issue.

Perhaps a low star for that, she doesn't have any yet, so she may not know the relevance.

techspec

chancesare wrote: »

I have just had a reply. I am bemused but gobsmacked. I think the other package she refers to is the perhaps the other pair of items, but I am not sure, but know it is not relevant!!

Reply and state thats all very well, but the fact is that you were quoted for a 1st class postal service and you got a 2nd class one - that is why the parcels were different prices.

If she does not refund, then a low star for postage is the minimum response.

steven0121

She wont notice a single low star, I doubt she looks at her dashboard with 5 feedback.

If your happy though, it has to be positive? She hasnt done anything wrong (yes thats debatable but in the grand scheme the buyer seems happy), and isnt a business seller.

Feedback is just that, what would you say to your best friend in this situation? You asked total strangers, so I hope I can ask that without causing offence.

elfen

I had the gobsmacking moment of a buyer offering me extra postage......very rare but it does happen

chancesare_2

I emailed, thanking her for the explanation and explaining that others' postage should not really overflow to other buyers costs.

I've just had a shirty response to say she isn't dishonest and has refunded me as a guesture of 'her' goodwill.

I never once suggested she was dishonest and actually played the naive card, to give her a let-out. What annoys me is she tells me this is from her goodwill and nothing to do with my postage costs, which she still says we're in excess of what I paid 'taking into account other parcels'!

Bizarre.

plumface

Crowqueen wrote: »

I've seen a list of complaints about QVC's costs - just because there is no mechanism to do so, doesn't mean people don't find other ways to complain. There are whole websites out there devoted to consumer complaints as well, of various kinds. I suggest you look them up before saying something so categorical.

You could say it's only on eBay that sellers feel justified in effectively saying to their customers "talk to the hand", treat people as cash-cows, and then wonder why no-one buys from them or they get booted - that's how this comes across.

Are QVC still getting customers and still making money?
The best and only way to complain is to not buy from them,not moan about it after.
How can you possibly say "it's only on eBay that sellers feel justified in effectively saying to their customers talk to the hand" when we all know the buyer has the upper hand in every aspect and it will only take a few moaning minnies to stop or restrict a person selling.
My original post was not directed at the OP,just a general moan about the postage situation at ebay.

QuackQuackOops

plumface wrote: »

I love ebay buyers :mad: !!

Do they ever complain to Amazon,Tesco,Argos or any other company about postage costs?
Do they contact these companies and ask them to combine purchases?

No they dont,so why have a go at ebay sellers.You see the price and agree to it..

STOP MOANING :rotfl:

How does a buyer know what they are paying for until an item arrives?

I might bid on an item that costs £5 with £6 postage and think that the price seems fair enough because I wouldnt really know how big the item was or how it was packaged.

If the item then arrived badly packaged and with postage that was only £1.78 I would be upset. The postage asked for was much higher but I could see when it arrived that it wasnt packed adequately and that the postage cost was small.

Last week I bought something that postage was quoted as £27 for 48 hour parcelforce.
It didnt arrive in 48 hours, it took 5 days. The seller said that she was going to ask for a refund but said that it was her refund not mine. She could not understand that it was something that I had paid for, not her, and that if she were to get reimbursed she should pass it on to me.

A buyer cannot tell when P&P is accurate a lot of the time until an item arrives.

ohblimey

Came accross this thread by accident while looking up something else

Quite shocked by the pettiness of many replies, give the woman a break, she's an inexperienced seller, things may seem obvious to us but to many people they just don't know where to start, my parents for example would not have a clue how to organise and sell on ebay, let alone work out the postage. The woman probably asked the PO and was given a 1st class quote, then when she took it in they probably said it could go by SP for £4.41, so she had to make a hasty decision at the counter and probably just said yes ok that's fine. From reading the thread she has gone to a lot of time and effort to organise this, it would have been easier for her if the buyer had just bought one item at the price already quoted in the listing. As a seller myself I can say with certainty that it is much simpler for ebay sales to proceed via the automated system rather than having to correspond to individual requests for postage discounts.

And on another point raised, I agree ebay does attract aggro that other sites don't, the whole nature of ebay seems to encourage people to get personal, to have a moan, have the last word, threaten negative feedback, item not recieved etc etc etc. Explain this, we sell via our own website and also on ebay and amazon. In nearly five years of trading...NOT ONE parcel has gone missing from a NON EBAY sale...we have had roughly FORTY parcels in the last five years "not recieved" from ebay sales. We sell just as much if not more via our own site and via amazon so how come non of these sales have gone missing. It's the nature of the beast, it has to be, and we are being ripped off, it is far too easy for a buyer to claim they didn't recieve it. We now have to spend far too much time doing recorded stickers just for the ebay sales.

soolin

Percentage wise my INR claims were higher on Amazon than on eBay, but I lose so few that it is probably difficult for those statistics to 'prove' anything

However ohblimey, I accept anyone can make a mistake but to not wish to correct it is the problem here. most of us sellers here would have almost certainly refunded a bit once we realised we had over charged, we certainly would have been apologetic at having used the wrong service.