Are giffgaff any good

thegoodman

Also depend on what you use your phone for. If its for personal / work use than you need a better service.
In case of a problem if you can live without a phone for two to three weeks than this type of service is fine.
Seen number of posts where some users have waited about 3 weeks before getting an answer.

thegoodman

roms wrote: »

That's what she is on now I think. she watches youtube on the way to work. In less than a week she used over 600mb. That's why we are interested in giffgaff.

So far doesn't sound like anyone had any issues. Thanks for all your replies so far.:beer:

The unlimited is up to a point. The terms make it clear
5.14 point c. So if she is using a lot the O2 will put a block or reduce the Internet. This control is with O2. Normally O2 is ok with around 512mb of use a month, after this it may start to reduce the Internet speed. if you are keep using over a 1gb a month you may get told of first to reduce the use than block the Internet.

In addition to our standard terms and conditions, all usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
a) In or connected to any other device including modems, dongles or any other way to connect to a PC (unless you are on a gigabag plan);
b) fraudulently;
c) in such a way that adversely impacts the service to other giffgaff customers;!
d) illegally.

If giffgaff reasonably suspects you are not acting in accordance with this clause, giffgaff reserves the right to impose standard browsing charges, impose network protection controls which may reduce your speed of transmission or remove the goodybag from your account or disconnect your tariff at any time, having attempted to contact you first.

OldGreyFox

roms wrote: »

So far doesn't sound like anyone had any issues.

http://www.theregister.co.uk/2012/01/19/giffgaff_outage/

thegoodman

OldGreyFox wrote: »

http://www.theregister.co.uk/2012/01/19/giffgaff_outage/

If Giffgaff want to grow it need customer service. The email and forum is fine for unimportant questions. You should not need to wait 20 days to get the number transfer or weeks to receive response.
If Giffgaff is not careful it will start lossing customers.
Talk mobile offers are similarin price with customer service.

The Giffgaff would have purchased certain bandwidth from O2, as it grows it will start to put more limits.

im-lost

Giffgaff are gash, they falsely advertise as having unlimited internet.
This clearly isnt the case, I used quite a lot, but not excessive amounts
maybe 10gb, downloaded roms to flash to my phone, streaming netflix
streaming radio and music from my google account etc etc.

Never once teathered or used my phone as a WiFi hotspot, yet giffgaff accused
me of teathering, showed absolutely no proof and blocked data access on my
sim. Shocking behaviour from a supposidly 'unlimited' service.

The only network really offering 'unlimited data' is 3mobile.

I've had bad words to say about them in the past, but atleast the terms of
their 3 quid 'all you can eat data' add-on are perfectly clear, use as much
as you want and no teathering, people have been using 50gb etc without
3 even batting an eye lid.

teffers

OldGreyFox wrote: »

http://www.theregister.co.uk/2012/01/19/giffgaff_outage/

Been with them for nearly a year and apart from an issue porting a number they have been generally good.

But the outage at Christmas is indicative of the fact they are technically a 'client' network of o2.

This means when o2 have a failure (or times of heavy network traffic) you're behind their customers in the Q to have it rectified.

A perfect example of this is New Year's eve, all the networks get slammed, o2 included, but my partner's o2 mobile still had network access whereas mine on giffgaff (although sat next to her) did not.

On the whole, I would recommend giffgaff if you want cheap but acceptable levels of service.

Claire140

Hmm... I'm reserving judgement, but rapidly running out of patience with them right now!:mad: I've just joined and am in the process of porting my old number, but this is now my second day with no service, and judging by messages on the forum I'm not the only one who's had this problem, and for a lot more days than just my two. I've emailed them twice but have had no response so far. The community forums are great, quick responses from other giffgaff members, but giffgaff themselves are rubbish at responding. I'm now worried that I've made a big mistake - the calls etc. are a lot cheaper, but at what cost? So now I'm not sure what to do, my number is in the process of porting so where is it - lost in cyberspace somewhere?!! Do I wait, do I move somewhere else, but what happens to my number? I'm not at all happy. I think they have probably expanded too rapidly and don't have the staff to deal with it.

gjchester

Claire140 wrote: »

Hmm... I'm reserving judgement, but rapidly running out of patience with them right now!:mad: I've just joined and am in the process of porting my old number, but this is now my second day with no service, and judging by messages on the forum I'm not the only one who's had this problem, and for a lot more days than just my two. I've emailed them twice but have had no response so far. The community forums are great, quick responses from other giffgaff members, but giffgaff themselves are rubbish at responding. I'm now worried that I've made a big mistake - the calls etc. are a lot cheaper, but at what cost? So now I'm not sure what to do, my number is in the process of porting so where is it - lost in cyberspace somewhere?!! Do I wait, do I move somewhere else, but what happens to my number? I'm not at all happy. I think they have probably expanded too rapidly and don't have the staff to deal with it.

That was my issue, lack of a real response, the forum is OK but a lot of the posts seem to be noise as people try and get the cashback for posting. Great for settings on a phone or hopw to advice, but no use to deal with a back end problem.

As I was left hanging on an email reply, I decided against them and went to tesco, £12.50 instead of £10 but when I had a problem I could talk to someone.

I think your right it's growing pains, but I didn't want the hassle so went elsewhere.

If you've given them the PAC I think you are stuck until it ports or the 30 days expires and you have to request another one.

thegoodman

Claire140 wrote: »

I think they have probably expanded too rapidly and don't have the staff to deal with it.

I think you are corect. Happen to a lot of companies try to grow too quickly. Also problem is the service is on O2 so any problem or network overload and O2 will sort its customers out first. This is true for all 3rd providers.

Maybe this is why service from the direct network is more expensive.

Claire140

Yep, they've got my PAC code and everything else they need, but still no service. As I was on O2 and it's the same network I thought I'd be OK, but obviously not. I suppose that's why it's cheaper, no-one to ring when you have problems. Unfortunately I'm now stuck in limbo and can't do anything until my number is sorted out - it's extremely frustrating!