Netflix feedback discussion

Guss

I am going to give Netflix a ring one last time and if they don't agree to give me the vouchers I will end my subscription. MSE Becca said she had spoken to them and they agreed to give me a voucher, just one, but I've not seen anything yet and basicly I am fed up with all this messing around so they can shove it!!

For those of you who got the vouchers what exactly did the Netflix offer link on this website then display when you clicked on it. Cos I got taken to a Netflix membership signup page with no mention of the vouchers and other people got this too. So either this site supplied the wrong link or Netflix swapped their webpages around. All I know is nobody is putting their hands up and saying yes there was a problem.....weird that!!

andy301069

Guss wrote: »

I am going to give Netflix a ring one last time and if they don't agree to give me the vouchers I will end my subscription. MSE Becca said she had spoken to them and they agreed to give me a voucher, just one, but I've not seen anything yet and basicly I am fed up with all this messing around so they can shove it!!

For those of you who got the vouchers what exactly did the Netflix offer link on this website then display when you clicked on it. Cos I got taken to a Netflix membership signup page with no mention of the vouchers and other people got this too. So either this site supplied the wrong link or Netflix swapped their webpages around. All I know is nobody is putting their hands up and saying yes there was a problem.....weird that!!

I am in the same situation as Guss, I wish someone would sort this out or I too will be ending my subscription with Netflix.

Former_MSE_Becca

Hi all,

Thanks for all the forum posts and PMs concerning the Netflix offer with M&S vouchers.

Please be assured that we are trying our hardest to get the issues sorted, and have forwarded on to Netflix the account details of all of those that have already contacted us.

If you're having problems getting your vouchers, please contact Netflix on [FONT=&quot][EMAIL="csinquiries@netflix.com"]csinquiries@netflix.com[/EMAIL].[/FONT]


If you have already contacted Netflix regarding the vouchers and still not received anything, please email [EMAIL="netflix@moneysavingexpert.com"]netflix@moneysavingexpert.com[/EMAIL] with the following details:

Name on account:
Email address on account:
Date signed up:

We will then endeavour to sort out all missing vouchers.

Many thanks
MSE Becca

Guss

Thanks Becca I am sure you are as fed up with this situation as we are. It should have been straightforward, sign up, get the vouchers and enjoy the netflix service. But no....

When I contacted netflix they were not even aware of the voucher offer!! I can only conclude they are not very organised. The contact agent I spoke too even advised I go back to M&S to chase up the vouchers (yes I know that defies logic!). I didn't want to be rude to her so I just left it at that and said thank you and bye.

As far as I can see this seems to be bouncing between MSE (as the referrer) and Netflix the provider of the offer and its not being managed properly with no explanation of how the technical side of this failed.

Becca can you clarify please for all of us still having problems the following:

1. Becca I have already provided you with an email address, date signed up and name on account and what I got back from you was an acknowledgement of the offer of one voucher from Netflix. Do you think that this is good enough considering the original offer and should this site not be pressing this home with Netflix because all I am getting so far is a brick wall. The offer was 3 vouchers not 1. I am either entitled to the 3 vouchers or none at all, I don't want goodwill.

2. Is there a manager at Netflix you are willing to name who is dealing with this problem and is AWARE?!! Or is this a faceless issue that nobody at Netflix wants to deal with. Who on earth is managing this offer?

3. Anybody know why the link on MSE took some of us to a Netflix sign up page which completely bypassed the offer?

4. Has it not dawned on someone that all the extra signups to Netflix on those dates which coincided with the offer and who didn't get a single voucher might warrant a second look and that there was a problem?

I_luv_cats

I received my month two £8 M+S voucher today, a few days after chasing it up over the phone with Netflix.



M+S have a special offer (BOGOHP) on Natures Extracts bath/toiletries products so I managed to get 4 x 500ml £2.50ea bath foam/creme for £7.50.

(remember to keep the giftcard details if you don't spend the entire balance, I have lost 75p as I didn't keep the pin from my last order as was in Amazon shopping mode where they have a cr on your acct.)

Guss

Have just fired off another email to MSE about this and the call I had with Netflix today....(see below)



Hi Becca,
I have just spoken to Netflix and they are saying they are happy to confirm I can receive the M&S vouchers but they need confirmation from MSE that I signed up through the promo web link on the MSE website. Which I did and many of us have but I now firmly believe there was a problem with the link you provided which didn't register us as having followed the promotional link.

It seems to me the problem with getting the vouchers is not with Netflix but with MSE not confirming there was a problem with the signup and accepting that some people have unfairly missed out. The ball is firmly in your court to give the signal to Netflix that the vouchers should be issued. This seems to be the classic scenario of both parties simply pointing the finger at eachother.

It surely doesn't take a genius to figure out that since I have been a long time subscriber to MSE that I am going to see the offers the minute they come thru. The fact I signed up during the offer period to Netflix that I would purposely use a link to avoid receiving £24 worth of M&S vouchers. That does not add up!!


When I read them your PM to me below ....

I have just heard back from Netflix and they have said you were not eligible for the M&S voucher but they will send you a good will voucher for being a first time customer.
So you should get the voucher emailed to you soon.
Hope this helps,
MSE Becca


They said that was correct only if I hadn't signed up thru the promotional link on MSE ....BUT I DID. But I keep meeting a brick wall here :mad:

custardy

though there was another thread on this?

no matter
for those wanting to access US Netflix content
these DNS settings currently work

Primary DNS: 190.14.36.90
Secondary DNS: 109.123.111.24

GavB79

I am reviewing Netflix from the perspective of someone who doesn't have a TV/TV licence.

I started a LoveFilm Instant trial and was not impressed at all - video quality was poor and content choice was also lacking in the streaming section. I won't continue with this for the time being.

I then began a Netflix trial and the difference in picture quality is immediately noticeable. Most things I've chosen to watch have been in HD. However, the content selection is still lacking on the UK site, though choice is increasing frequently. I've now started accessing the US Netflix site through unblock-us, a DNS re-router that is working flawlessly, for $5/mo. Custardy has posted DNS settings but interestingly the earlier ones quoted were unblock-us and I understand they have clamped down on free-loaders. Happy to stand corrected, but anyway I don't think $5 is unreasonable to access the US content.

Also useful to note, your UK Netflix account WILL work on the US site. You don't need a separate log-in etc. for Netflix US. Indeed, you may have problems if you set up a US account as your payment method may then need a US address - not sure on this but it does apply to other services like Hulu+.

So I'm paying £6 a month for Netflix, and ~£3 to access the vastly superior US content. That's less than the cost of the TV licence, let alone anything on top for Sky etc. Plus I can still legally watch iPlayer, ITVplayer etc for free for catch-up programmes.

Currently viewing on a 27" monitor through PC or Xbox with HDMI connections, and I'm more than happy.
Next step, HD projector. Who needs a TV??

jamespir

ive been using netflix on the xbox but all of a sudden ive been getting an r1207 error now ive tried there help page to find it does not exisist so i googled the code and people say uninstall clear cashe reset router ive done all this and its not working at all

thing is ive already paid for my subs this month and dont want to lose the service

sarkycow73

I signed up and got netflix a couple of months ago (via quidco £15) 1st month free but then i saw lovefilm on quidco with £18, decided 2 cancel netflix and keep lovefilm for 2 reasons.............1) lovefilm's streaming only service is a quid cheaper per month and 2) 3 people can watch any lovefilm programmes via different viewing items (tv,lappy and xbox) @ the same time which i found couldn't be done with netflix