HP Notebook 6735s boot up error BSOD

YorkshireBoy

Hi all,

Wonder if anyone can help with an issue on my 3 year old HP 6735s notebook. Getting a blue screen with the technical information STOP: 0x0000C1F5

Doesn't matter whether i hit "start up repair - recommended" or "start normally" I can't get the laptop to boot up.

Won't even start in safe mode.

I don't have any Vista discs, nor do i remember making a recovery disk when i bought it (or if i did i can't find them now).

I've done a quick google search but it's a bit too technical for me. I've also found a few threads on this board, but they're not recent.

Would really appreciate some help with this.

Regards

PROLIANT

Have a read here;
http://support.microsoft.com/kb/946084

Browntoa

if all else fails (will lose ALL data on the laptop)

Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible
If the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to its original operating condition. The Recovery Manager can be launched during the start up process by following the steps below.

1. Press the Power button to start the PC, and then press the f11 key when the standard BIOS prompts are displayed on the black screen.
   NOTE: Pressing the f11 key during the startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.
   
   • If the HP Recovery Manager can access the recovery partition on the hard drive, a prompt to backup the user files before beginning the recovery is displayed. Follow any on-screen instructions.
   • If the HP Recovery Manager cannot access the hard drive to fix any system errors, you will need to use the personalized recovery disc that you created to recover the hard drive to its original condition.
   • If you have not created the personalized recovery disc, or the discs are corrupted, you can order a replacement recovery disc from HP.
2. When the Recovery Manager starts, follow the step-by-step recovery instructions shown above.

Resolving a common recovery issue.
If the original operating system is changed to a non-Vista OS, the Recovery Manager cannot be launched from either the desktop or by pressing the f11 key on startup. You can use the recovery disc to restore the computer to the original operating condition in Vista. If using an non-Vista OS, you can use a third-party partition manager program to reclaim the hard drive space.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00809678#RestoreWithoutWindows

YorkshireBoy

Thanks guys.

Proliant, that's one of the articles I found from googling...but it looks very technical for me!

Browntoa, I'll take a closer look at that tomorrow with a clear head.


Since I posted earlier I've had a live web chat with HP support and they've agreed to send me the Vista DVD(s) for my machine. Apparently I can do a 'repair' with those DVDs rather than a fresh install so hopefully I can keep my files (Microsoft Money and photos mainly).

And, yes, lesson learned this time about backing up and making recovery disks.

robmar0se

This may provide an alternatitive solution

http://support.microsoft.com/kb/958069

YorkshireBoy

YorkshireBoy wrote: »

Since I posted earlier I've had a live web chat with HP support and they've agreed to send me the Vista DVD(s) for my machine. Apparently I can do a 'repair' with those DVDs rather than a fresh install

Well the DVDs have arrived but I'm having no luck at all with this issue.

The laptop seems to be doing exactly the same thing with the DVD inserted and after selecting "boot from CD/DVD" when prompted.

Once I managed to be able to select safe mode, but after very slowly listing/scrolling various files it reverted back to the 0x0000C1F5 message.

Please help!

robmar0se

YorkshireBoy wrote: »

Well the DVDs have arrived but I'm having no luck at all with this issue.

The laptop seems to be doing exactly the same thing with the DVD inserted and after selecting "boot from CD/DVD" when prompted.

Once I managed to be able to select safe mode, but after very slowly listing/scrolling various files it reverted back to the 0x0000C1F5 message.

Please help!

You were given a clue, but you have provided no feedback on whether you have tried what Microsoft have suggested!!

Please reread and consider how you night attempt ot address how Microsoft suggests you fix this problem.......

Have a read here;
http://support.microsoft.com/kb/946084

YorkshireBoy

robmar0se wrote: »

You were given a clue, but you have provided no feedback on whether you have tried what Microsoft have suggested!!

I haven't tried it because a) I'm not confident I know what I'm doing and b) how can I get this "hotfix" onto my laptop when I can't even boot it up!?

Please reread and consider how you night attempt ot address how Microsoft suggests you fix this problem.......

As I've already intimated, I'm not computer literate, and had been told by HP that I could sort it with the disks they sent...so I didn't want to risk doing something I'd regret.

YorkshireBoy

Browntoa wrote: »

Press the Power button to start the PC, and then press the f11 key when the standard BIOS prompts are displayed on the black screen.

1. 
   NOTE: Pressing the f11 key during the startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.
   
   • If the HP Recovery Manager can access the recovery partition on the hard drive, a prompt to backup the user files before beginning the recovery is displayed. Follow any on-screen instructions.
   • If the HP Recovery Manager cannot access the hard drive to fix any system errors, you will need to use the personalized recovery disc that you created to recover the hard drive to its original condition.
   • If you have not created the personalized recovery disc, or the discs are corrupted, you can order a replacement recovery disc from HP.

F11 doesn't seem to do anything, and I thought the DVDs HP sent would be a substitute...but they aren't!

robmar0se

YorkshireBoy wrote: »

I haven't tried it because a) I'm not confident I know what I'm doing and b) how can I get this "hotfix" onto my laptop when I can't even boot it up!?As I've already intimated, I'm not computer literate, and had been told by HP that I could sort it with the disks they sent...so I didn't want to risk doing something I'd regret.

If you haven't backed up yr data, and it is important to you then don't do the following.

This won't work if you have two drives (or partitions on a laptop) and the corrupt file is on the second disk/partiton (as per MS article) - you would probably need some external help if you don't know (however I would think it unlikely that the damaged file would be on the second drive/partition.

Enter BIOS and ensure that the boot priority shows the dvd/cd drive is the first on the list, follow instructions on the screen if not. Usually to enter BIOS you need to key either F2 or DEL during the BIOS boot start (it will tell you at the bottom of the screen during the boot which it is).

Once you have changed the boot priority save and restart.

Ensure your HP disk is in the drive and the follow on screen instrctions.........

YorkshireBoy

robmar0se wrote: »

Enter BIOS and ensure that the boot priority shows the dvd/cd drive is the first on the list

Once you have changed the boot priority save and restart.

Ensure your HP disk is in the drive and the follow on screen instrctions.........

Hi Rob, done that earlier this afternoon (was 3rd or 4th down originally) but it made no difference.

Thanks for your patience!