orange didnt claim DD sent late payment report rating now low

traynor1987

I haven't been able to access my account on-line since August last year. Rang them, changed my password and still no luck. So your not alone, can't wait till I can go back on O2.

You can call the on-line accounts team from your mobile on 439, or via another phone:

07973 100 439

If you regain access please let me know!

Thanks

James

Hanky_Panky

meercatsunited wrote: »

forzm I do take some responsability, I did check my bank statements and did notice the payments had not been taken but I was allowing them to take the time to set everything up.....yes....nieve....but they never even bothered to contact me...remember I do have an orange phone number!!!!!!!!!!....they could have contacted me.....they never wrote to me....I foolishly allowed them too much time to get themselves sorted.....the money was ALWAYS available to them in my account.
so I am stupid for allowing a stupid company to blacklist me....this does not make the lack of communication from them acceptable and they musty also shoulder some of the blame....which at present they are NOT

But four months is simply too much time to 'allow them to get it sorted'. 4 days would have been more appropriate.

In addition as I have mentioned on here before - a DD is just a means to pay. The responsibility remains with you to ensure the payment is made - not Orange.

A potentially costly lesson sadly. Appeal nicely and they may help you out - complain and you'll probably get nowhere.

p.s. I'm with Orange and I agree they are shocking in many ways and I will be moving once my current contract expires.

meercatsunited

traynor1987 will do if I am successful

hankypanky me too cannot wait to dump them in august

meercatsunited

just found this, shows how bad orange are at resolving customer problems

http://www.letsfixbritain.com/orangecustomerservice.htm

meercatsunited

my situation is still not resolved but I spoke to a very knowledgeable person today at Orange. she said the password you arrange over the phone is for phone calls to access your account only, the one you need for online they send it to your mobile, i have already done this and it appeared to be working then flipped out saying there is an error.

so she said if this happens to call 439 from your mobile and its completely free and it is the number you need to call with technical problems so they can resolve it.
I have not done this yet.

she also said they have been upgrading their system since late last year and it has caused a nightmare of problems for users such as us. they will also agree to send you your bills and letters by post free of charge until resolved but you must ask for it.

If you need to contact the credit referencing dept it is:
[EMAIL="creditfilequery@everythingeverywhere.co.uk"]creditfilequery@everythingeverywhere.co.uk[/EMAIL]

Oneday77

As said above act in a rational and constructive manner then Orange may correct your credit file for you.
The fact that you couldn't login to your online account may not hold much water with them though. Being an online account and paperless billing I suspect you should have had either a monthly email or text to say the latest bill has been issued. All other communication would have also gone to the online account. There are always contact numbers and FAQs to help get you going. I do agree that Orange's customer service is terrible though.
Paperless billing is 'enviromentally friendly'.... sorry cheaper for them. So calling you and letters would be the last resort. As for having had PAYG previously, think of a phone bill in the same way as Gas\Electric\Water\Council Tax\TV Licence\Landline\Credit Card. They all expect to be paid in a reasonable time.
Treat this as lesson learned, try and get it all reversed, percivere with getting logged in and move on.

traynor1987

meercatsunited wrote: »

If you need to contact the credit referencing dept it is:
[EMAIL="creditfilequery@everythingeverywhere.co.uk"]creditfilequery@everythingeverywhere.co.uk[/EMAIL]

You can also email them using this email:

[EMAIL="credit.referrals.inbox@orange.co.uk"]credit.referrals.inbox@orange.co.uk[/EMAIL]

There still fixing my credit report, but the '1 missed payment' didn't effect it much as very just gave me £750 credit limit.

Hydromancer

traynor1987 wrote: »

You can also email them using this email:

[EMAIL="credit.referrals.inbox@orange.co.uk"]credit.referrals.inbox@orange.co.uk[/EMAIL]

There still fixing my credit report, but the '1 missed payment' didn't effect it much as very just gave me £750 credit limit.

I was in a similar situation when I had my direct debit details changed with Orange. They put a late payment marker against my account (I have a trial equifax identity watch thingy) because the direct debit payment apparently lapsed (no idea why). I called customer services who were uninterested and blunt about the whole situation. I found the above address after some googling and promptly sent an email explaining the situation. I didn't really expect them to reply but they emailed me seeing the marker would come off in about 24 hours and it did.

Bear in mind though that I've been with Orange for some time now and I've never had a missed payment before. I originally asked them to remove it as a good-will gesture in my email but they actually apologised and said that it wasn't my fault so they would remove it.

oopsadaisydoddle

You can always phone customer services and ask for them to tell you your account balance and bill amounts.

I'm not saying there weren't mistakes on their part but 4 months is a silly amount of time to assume it was being sorted automatically. Did they not cut your phone off?

meercatsunited

didnt cut phone off and have a reason for not being as attentive as I should have been but it would just look like I was looking for sympathy from all and an excuse so when this is resolved will tell all.

It was only 3 months of late payments, they just said the current month was due which made it 4 months to pay but the debt had only run to 3 months of late payments.

they made a mistake when inputing the bank details I gave them so major part is on them but it took me time to see there was a problem.