Can I escape from BT....?

macman

Yo don't need uSwitch. Since you have no LLU options, absolutely any of the BT resellers are available to you.

LavenderBees

:j well, I think so anyway! :j

Having digested last night's information, and advice from you lovely guys, I rang BT on 0800 800 030 option 1 (as advised on the other thread), and was immediately offered a much more attractive deal. I barely had to speak

So, having seen what other options were available, I was able to see that the offer was very reasonable and is even more valuable as it is the no hassle option.

They offered BT Option 2 with enhanced phone package (free evening and weekend calls) at £14.60 line rental and £10.25 (was £22.50) broadband. When I said that the line rental was too much (not reduced at all), they offered it at £10 per month (though this £120 had to be paid up front). So an overall annual saving of £204.:T:money::T

I also mentioned that my broadband keeps dropping out, so I was passed to the technical dept. They have tested the line, and say there is a fault. Whether the fault is on my line or at the exchange remains to be seen. If it's at the exchange, I suspect it'll be somethng I have to live with, but we'll see.

I can't tell you how much happier I am tonight. I feel in control now I understand a little more, and will be happy to negotiate again later in the year as the end of contract looms.

I couldn't have done it without all the advice on this thread and a couple of others, though, so a BIG THANKS from me. Much appreciate the time you've all taken to help me :T

xx

ETA - almost forgot, more good news! I passed this info onto a friend who is struggling to work at the moment. She rang BT and has saved £100 over the next year, so is well chuffed, too. You're all stars!!

macman

If the fault is on the line at or upstream of the master socket, or at the exchange, then OR will fix it (eventually).
If it's downstream of the master, the fault is down to you to fix-BT will charge you £130 just for the call out.

LavenderBees

Thanks for this info - will see what the engineer says when/if he rings me today...is a very intermittent fault, hardly any problems at all last night...Fingers crossed it's at the end BT have to deal with

Phantom_Flan_Flinger

LavenderBees wrote: »

When I said that the line rental was too much (not reduced at all), they offered it at £10 per month (though this £120 had to be paid up front).

Although this seems like they've done you a deal for the reduced line rental, all they've done is offer you the deal which is available to everyone.

See here.

macman

LavenderBees wrote: »

Thanks for this info - will see what the engineer says when/if he rings me today...is a very intermittent fault, hardly any problems at all last night...Fingers crossed it's at the end BT have to deal with

Do the standard tests at the NTE5 yourself, if they come out and no fault is found, or a fault on your side, it's an automatic £130 call out charge.

daleski75

On the socket where your phone line plugs into if you unscrew the cover you will see a phone connector inside plug the phone and splitter into this socket (BT test socket) and see if the fault disappears.

If it does then your wiring inside your home is causing issues and BT would charge for this to be resolved.

LavenderBees

Phantom_Flan_Flinger wrote: »

Although this seems like they've done you a deal for the reduced line rental, all they've done is offer you the deal which is available to everyone.

See here.

Yes, I know from the other thread but that's fine as I'm now on the same sort of deal as everyone else and not paying over the odds. They have also undercut other suppliers in my area.

LavenderBees

daleski75 wrote: »

On the socket where your phone line plugs into if you unscrew the cover you will see a phone connector inside plug the phone and splitter into this socket (BT test socket) and see if the fault disappears.

If it does then your wiring inside your home is causing issues and BT would charge for this to be resolved.

Oh, I see...hmmm....hoping not to have to do this, as have heard back from BT. Apparently, they cleared my line fault yesterday evening, and wanted to know if I'd noticed a difference. In all honesty, I did feel it was better last night though not perfect(without knowing they'd done anything), so I have the call ref and a telephone number to contact them if I need to. I'll be using the laptop as normal over the next week, so will be able to see if it's made a longer term difference.

If I still have problems, I'll do what you suggest before I contact them, but what's the splitter? Sorry, probably another daft question...

Cheers

xx

macman

The ADSL filter.