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Limited coverage with Vodafone??

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Comments

  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi Lara,

    I am afraid I don't seem to have received your email. Did you include WRT135 FAO Heidi in the subject?

    You should have received an auto-response email with a reference number on it. If you could let me know the reference, I will be able to find it.

    For anyone having signal issues, as you can imagine with mobile technology we can't always guarantee a 100% fault free service. We do offer a device called Sure Signal to combat this though. It uses your home broadband connection to give you fill 3G signal at your home.

    Kind regards,

    Heidi
    Web Relations Team
    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Lara
    Lara Posts: 2,881 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi Heidi
    You rang me on Monday. I have a seriously ill parent. The problem is still unresolved as I have no network coverage in my area. I can be contacted at home on our landline number but that isn't of use to me at this moment of time if I am out. This is now in it's 8th day with no sign of being resolved. I do not have any local shops where I could purchase a sim card for another network provider either - before anyone suggests that!
  • Yolina
    Yolina Posts: 2,262 Forumite
    Lara, just go to the website of any other provider and order a free PAYG sim :) they normally send them out very quickly.
    Now free from the incompetence of vodafail
  • Lara
    Lara Posts: 2,881 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Vodafone_company_representative wrote: »
    Hi Lara,

    I am afraid I don't seem to have received your email. Did you include WRT135 FAO Heidi in the subject?

    You should have received an auto-response email with a reference number on it. If you could let me know the reference, I will be able to find it.

    For anyone having signal issues, as you can imagine with mobile technology we can't always guarantee a 100% fault free service. We do offer a device called Sure Signal to combat this though. It uses your home broadband connection to give you fill 3G signal at your home.

    Kind regards,

    Heidi
    Web Relations Team
    Vodafone UK

    I am awaiting new sim cards from Orange and 02. Which ever arrives first I shall use so many thanks Yolina.

    Sorry Heidi but still no coverage and after 10 days without coverage and still being charged for my contract I think it is now time to act differently.
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi Lara,

    Apologies, I was confused over the username.

    I have just sent you an email. If you need any further help just let me know.

    Best wishes,

    Heidi
    Web Relations Team
    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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