Freedom Talk

droopsnoot

FairyCakes wrote: »

I've had to top up an old 3 sim card which is money I shouldn't have had to pay out

Me too, if/when it starts working again, I'll pursue some kind of (I hate to use the word) compensation in the form of a month or two extra usage. Or maybe send the card back and buy another if they have them in stock again.

millie

My freedom talk card was working up to 4th April which was when I was using it away from home. I tried it yesterday after reading this thread and it shows no network, it is the same today. I do sometime get that when using it at home so I do not know if mine has gone too. I have logged into my account but every time I try to use a link in it I get the login screen so something is obviously wrong. I bought this 6 month one in February but also have a 3month one that I have not even activated yet.

jandrews_2

I have been using my 3 GB per month sim for past month without hitch and it stopped working on Tuesday monring....I contacterd my ebay seller...and they instantly gave me a refund as they have been told it is a problem that might not be rectifiable.
Funds already back in my account...and NO SERVCIE still being reported on my IPAD....
So will give it a week or so to sort itself out and then move over to a THREE sim instead....
Shame cos this was such a great deal BUT I suppose you can see if it seems to good to be true...and lets be honest, the deal was amazing....then it normally is..

FairyCakes

I've also received a reply from a1 techstore saying that they'd refund the cost less any time/data used.

I think they were probably just swamped with a lot of the problems happening over the Easter weekend and so having to deal with 4 days problems at once.

I've bought from a1 techstore several times and have always found their communication and service to be excellent.

However, I still haven't received a reply from Freedom Talk to my phone calls or email. It would be nice if they could put something on their website to apologise and say they're having problems and are working to fix them. I've a feeling though that the problems can't be fixed as it would appear to be a problem between Freedom talk and 3, not a technical problem.

Thanks for the link GoGas. I think we should all report Freedom Talk to OFCOM.

jandrews_2

FYI, I was given a full refund regardless of the amount of DATA I had already used.

When I asked my user about a replacement SIM instead of a refund I was told that issues were ongoing and this would be the best initial thing to do. I also asked why they had increased the cards they were currently selling by over £100...they said this was so that the items would not sell whilst the problems were being investigated

jandrews_2

Ive now had a response to the ticket i raised with freedom talk via their my3gsim website....
There response can be seen below
Thank you for creating a support ticket with our technical team.
We have looked further into your case and it seems there is a technical fault on your sim, we are working frantically to get this issue resolved as it has effected some customers on the network.
We are aware of the issue and working closely with the service provider of the data to get this resolved.
Our estimated time to get this resolved is: 72 Hours
If your issue persists beyond that time, please reply to this ticket and we will do the best we can to ensure your particular sim card is either replaced or your issue is expedited.
Freedom Talk is a fairly new company and our customers are of paramount importance to us, please rest assured, we are doing all we can to get this resolved.
We appreciate your custom and patience during this time.
If you have any further questions please do not hesitate to contact us, Not sure how this will work with the fact that I have now been refunded...if I am lucky I guess my SIM might still work....if not I guess I'll just buy a new one....but fingers are now firmly crossed

FairyCakes

I've also received the exact same email.

Good of them to thank me for my patience. That ran out when they didn't return my first call!

droopsnoot

And me, word for word.

jandrews_2

anyone seen any change or service change with their Freedom talk sim?

AlanWozere

My sim still isnt working and there seams to be no updates from them about what is going on. I didn't get round to phoning them today, can anyone who did phone update us on what they are saying.

Alan