ICICI have debited £800 from my account following the set up of £100

Hurdler

I was quite surprised when I saw ICICI as a top account to have - a work colleague had a transfer go badly wrong and for some reason (I never did get the real details) a £300 transfer ended up with them instead of where it was supposed to be going. She rang her UK bank who contacted ICICI straight away - and it took over a year and eventually I think the threat of legal action just to get the £300 back.

I have just paid off a stonking loan and was looking for somewhere to chuck a load of money to earn interest so I can save for a hefty house deposit ... as attractive as the ICICI rate is, my friend's experience was bad enough, but this forum has made up my mind... money under the mattress for me!

Indispensable_Hobbes

masonic wrote:

Well this is what seems to have happened:-

(4 day transfers)
Request Wed 31/01/07 -> Transferred Mon 05/02/07
Request Thur 01/02/07 -> Transferred Tue 06/02/07
Request Fri-Sun 02-04/02/07 -> Transferred Thur 08/02/07 x 3
(Now 3 day transfers ??!)
Request Mon 05/02/07 -> Transferred Thur 08/02/07 (the 4th one on that day)
Request Tue 06/02/07 -> Transferred Fri 09/02/07
Request Wed 07/02/07 -> Transferred Mon 12/02/07
...

Does this make any sense to you?

The debits occur on my bank statement
£100 Mon 5th
£100 Tues 6th
£500 Thurs 9th

As it happens the remaining funds have been credited to my bank now so I might cut my losses and run... until they magically reinstate transfers and the money disappears again lol.

Indispensable_Hobbes

Hurdler wrote:

I was quite surprised when I saw ICICI as a top account to have - a work colleague had a transfer go badly wrong and for some reason (I never did get the real details) a £300 transfer ended up with them instead of where it was supposed to be going. She rang her UK bank who contacted ICICI straight away - and it took over a year and eventually I think the threat of legal action just to get the £300 back.

I have just paid off a stonking loan and was looking for somewhere to chuck a load of money to earn interest so I can save for a hefty house deposit ... as attractive as the ICICI rate is, my friend's experience was bad enough, but this forum has made up my mind... money under the mattress for me!

To be honest everyone has bad experiences with places and until you try something yourself you wont know what its like.. but.. you always hear bad things more than good, so go with somewhere you hear very little about.
This is the 2nd bad experience I've had with ICICI and I'll never go back.
The rate might be high but the service is rubbish.

I've never had any problems with HSBC/First Direct for my current account and I have an A&L ISA. Didn't have a problem with A&L and Halifax regular saver either. ING Direct were great til the rate wasn't competative.

You can put your money under my mattress if you like

masonic

jenyking wrote:

Does this make any sense to you?

5 debits on the same day is pushing it! It looks like they can't keep up. I wonder why. :rolleyes:

As it happens the remaining funds have been credited to my bank now so I might cut my losses and run... until they magically reinstate transfers and the money disappears again lol.

Might? I had an account from the start, had problems and stuck it out, but those were the days when ICICI was head and shoulders above the rest. I'd have ditched them in a heartbeat if they were one of several paying those rates, as is now the case.

Indispensable_Hobbes

i meant in the respect of following up the complaint. my moneys outa there for good.

masonic

jenyking wrote:

i meant in the respect of following up the complaint. my moneys outa there for good.

:rotfl: I don't know why, but I thought for a moment you were having a change of heart about them.

It's surely worth the effort it takes to write a couple of letters and see what transpires?

si1503

Hurdler wrote:

I was quite surprised when I saw ICICI as a top account to have - a work colleague had a transfer go badly wrong and for some reason (I never did get the real details) a £300 transfer ended up with them instead of where it was supposed to be going. She rang her UK bank who contacted ICICI straight away - and it took over a year and eventually I think the threat of legal action just to get the £300 back.

I have just paid off a stonking loan and was looking for somewhere to chuck a load of money to earn interest so I can save for a hefty house deposit ... as attractive as the ICICI rate is, my friend's experience was bad enough, but this forum has made up my mind... money under the mattress for me!

More like stick to the UK BANKS AND BUILDING SOCIETIES!

Why do people take unnecessary risks by giving it to overseas banks? Supporting foreign businesses and damaging domestic ones. It is not safe, not secure, customer service is poor, all in the hope of a minimal improvement on the return.

Anyone who has problems with these foreign banks can't complain, you made the decision to bank with them, no one else.

masonic

si1503 wrote:

Why do people take unnecessary risks by giving it to overseas banks? Supporting foreign businesses and damaging domestic ones. It is not safe, not secure, customer service is poor, all in the hope of a minimal improvement on the return.

Nice xenophobic slur. :rolleyes:

SarahNeedle1872

si1503 wrote:

More like stick to the UK BANKS AND BUILDING SOCIETIES!

Why do people take unnecessary risks by giving it to overseas banks? Supporting foreign businesses and damaging domestic ones. It is not safe, not secure, customer service is poor, all in the hope of a minimal improvement on the return.

Anyone who has problems with these foreign banks can't complain, you made the decision to bank with them, no one else.

I wouldn't wholey agree.... I've been with Icesave for a while now, and find their service excellent as well as having good rates. Perhaps if more UK banks did instant access accounts with decent rates, more people would stick with them. Not all of us have enough money to stash away and not touch.

gelato_cat

Oh shag, I'd better remove my money from the clutches of those nasty foreign Icesave and HSBC types then.

I've had plenty of crap service from "UK banks and building societies". Maybe this is because all their call centres are overseas :rolleyes:

Suze

si1503 wrote:

More like stick to the UK BANKS AND BUILDING SOCIETIES!

Why do people take unnecessary risks by giving it to overseas banks? Supporting foreign businesses and damaging domestic ones. It is not safe, not secure, customer service is poor, all in the hope of a minimal improvement on the return.

Anyone who has problems with these foreign banks can't complain, you made the decision to bank with them, no one else.