Ebay Bought iPhone 4S 16GB for £400 no phone sent

theonlywayisup

You can only open a dispute in PayPal OR eBay, not both.

You should be able to get a tel number by going through the help pages, as it gives you a verified pin too. But you could try 0800 358 3229 but they don't open until 8am.

theonlywayisup

Aquatronixjenny wrote: »

Did you open a dispute with ebay or Paypal? It should have been a Paypal dispute

It's done now. The difference is that EBay are a bit longer and not as straightforward as Paypal disputes, but nothing so different that the buyer is at a disadvantage, so OP do not be concerned.

Edit - as you too edited! There is no need to be thinking about credit card chargebacks just yet. Do things in the correct order, methodically.

Samee380

It was funded on a debit card through paypal.

Thanks for info. I will escalate the case to ebay on 24th Jan 12. Seller has quite bad english when replying to the dispute and is denying everything and saying his listing is not deceptive etc...

theonlywayisup

On first glance it wouldn't be unfair to assume the account was hacked. But, the buying of the item to resell in this way is a clear indicator that the seller is the account owner.

Add to this the foreign sounding English (and I should know) then it may be the seller is attempting to claim their account was hacked. It won't make any difference to your dispute, but I would let eBay know the item was previously bought by the account holder.

theonlywayisup

I would still telephone eBay (not live chat).

JournalGirl

in the ebay guides, it makes clear that if you are selling to make a profit you are an e-bay trader (this is proved by them purchasing the box for the purpose of selling on). Ebay traders are bound by the DIstance Selling Regulations, so you have a right of rejection.

theonlywayisup

JournalGirl wrote: »

in the ebay guides, it makes clear that if you are selling to make a profit you are an e-bay trader (this is proved by them purchasing the box for the purpose of selling on). Ebay traders are bound by the DIstance Selling Regulations, so you have a right of rejection.

eBay and Paypal have their own dispute processes, which are easier, quicker and free. Legal routes should only be considered when all else fails (and this was an auction so is dealt with differently to standard purchases).

Samee380

'hi. I not understand why you need all this information? On my ad no mistakes, please check My category where I selling is telephone accessories but not telephone and smartphone, and in my ad I not writing what telephone is included, I just writing iphone 4s black box with all accessories, but not iphone 4s black smartphone. And my start prise is just 0.99p. And I not write about telephone description, just all cables names where is included. '

'This is not a definite fraud and cheat, you defame me without reason. The reverse side of box is raso iphone 4s black box, but not the iphone 4s black Smartphone. iphone 4s ITS show a black box for telephone black or white can you not look on the box top. And on the photo show for whis ITS telephone box. And sorry I cannot come you money Because my ad ITS 100% free of lies and deceptions'

'I am confident that, you are looking wasteful reasons and trying to make fun of me because he understood correctly that you read ads that my description is 100% correct. And the photo as I said in reply is the last that the man apparently any phone, it is intended. I do not really do the exchange with you, because my job is just'

'And as I said on the other side writing iphone 4s black box. And again my description of the advertisement is above reproach. Thank you'

These are all the replies from him so far

theonlywayisup

As long as you have outlined as you did above in your first post, then don't get bogged down with trying to resolve with him.

As soon as you can escalate do it. If you ring eBay, you may* be able to convince them to act, but only if you get Dublin and only then with a helpful operative. But it's worth a try for a chance of a speedy result.

theonlywayisup

I have reported the listing under - fraudulent listings -you did not bid - and would hope others do the same. A listing can still be nullified even when it has finished.