Dyson repair: Is it worth it?

Techno

benood wrote:

I think dyson do a service for £55 which guarantees to get it sorted - check their website.

We paid for a new Dyson Animal when our DC07 broke (OH was after the hepa filter!!) but when I was confirming the 5 year warantee with dyson they reckon that for the £55 they will service and replace all broken parts so we got the DC07 fixed and now have an 'upstairs and a downstairs' dyson - well worth the dosh IMHO

squibbs25

My MIL bought a 2nd hand DC07 very cheaply, then got the dyson engineer to service it for £55, all parts inside were replaced. So she now has the equivilent of a new Dyson.
She was well made up.

I have a Henry but prefer to use a Dyson on the upstairs carets as it works better than the Henry does. (I've actually borrowed the DC04 from a friend )


Squibbs

lorientgirl

If you decide to replace it , strip it down and sell the parts on ebay, we sold our hose and wand , we were suprised that they sold but they did!

virgin_moneysaver

I always had hoover cylinders & they never lasted more than 2 years - I've had a DC01 for about 5 years & its still going OK, had it repaired once when I yanked the cable & the wires came loose inside, the 2nd time I did that my husband sorted it - tried my mothers Dyson cylinder & didn't like it, too light, will stick with upright

Willow147

We bought a Dyson (DC07) a few years back. After a couple of years we had to replace the dust collector unit (as the suction bit had broken on it). Not too long after that the switch then broke meaning we had to hold switch in for it to work.

Instead of getting that repaired we decided to buy a different make of vacuum.

December last year we had a phone call from an insurance company saying that the extended 5 year warranty we took out on the Dyson was about to expire (within the next couple of weeks) and would I like to renew it.

I didn't even realise/remember we'd bought the extended warranty. So I told them that I'd see how my claim went first (the one which I hadn't made but, armed with this new knowledge, was just about to). Good job we didn't throw the machine out but kept it in the garage (for some reason).

After a quick call to the claims department we arranged for the Dyson engineer to come round and repair the unit, which was to be within about 4 days. He literally replaced every single item on the machine that could be replaced and we now how a shiney 'new' Dyson again.

As good as i is I don't think I'd buy another one though.

oldwiring

SWMBO went for a repair:eek:

Happy_frank

How do you people break dysons, I had a dc01 which went with my ex, I now have a dc04 which I have had 5 years. Both have been mistreated severly. When doing diy we use it for sucking up evertything including building rubble. If it fits through the nozzel then up it goes. Never had any problems with either of them, would by another without hesitation.

tiptop1_2

We've had a DC07 for years, 5 at least.

You've got to expect a certain level of fair wear and tear. So far I've replace the hose which split and the filter. Recently I've also replaced the motor after it stopped working. It's not a massively difficult job and cost me around £40 in parts and probably 2-3 hours in time.

The modular nature of Dysons makes repairs straightforward. So long as you're willing to give it a go, I recommend trying your own repairs.

I now have a DC07 which still works extremely well.

karengi

I'm just going to book a Dyson service. I have a broken handle on my cyclone assembly a broken foot plate and a hose that is split, if I add up the cost of those items on the Dyson web site I get to almost the £69 they charge for the service. If they replace only those items I will be happy. Fingers crossed it works out well!

happyhelper

Sorry to say my first post is going to be a rant @dyson
Last year i booked a service with Dyson for £65 to sort out my dc07. Dyson came to my home and replaced the belt and polished my hoover. I told them that i needed a new washable filter and was told that they were not included in the service. I could have got 2 belts off ebay for £5
This year my wife contacted dyson for a service at over £70 as the hoover wasnt picking up very well, The rollerbrush was worn out, the belt was slack , and there was a hole in the bottom pipe. The poor guy who came to service then told me that only the pipe was covered because the rest were fair wear and tear. Well i wasnt going to pay £70 for a polish and a little pipe so i told him to sling his hook.
A couple of days later i joined a buisness index website and within an hour i was emailed by a local company dysondoctors.co.uk. They came out a few days later and did the service for me for £15 and told me i needed £45 worth of parts. So for £60 i got a new rollerbrush, 2x belts, a new pipe, a new top filter and a new bottom filter and a polish.
I wont be using Dyson again, i think they have now had their day