Bt Line Connection for new build (merged)

bbb_uk

Greensprout wrote:

I've got a quick question..

I have just moved into a house..

Their is a dial tone when I plug the phone in but I can't call out.
When I ring the house number (The contact number I had for the old owner it says this number has changed to ... [their mobile])

How much will it cost me to connect to BT?

Assuming that they had BT and not cable, then there should be no reconnection fee from BT. If they had cable then I'm not sure I'm afraid.

A_LANCASHIRE_LAD_2

topherxp wrote:

Hi, I work for BT and hope I can help.

I terms of the BT sockets in the premises when you moved in, I am assuming that the property is a new build property. Almost all new build properties come with BT sockets fitted by the builders, the main reason being that it helps to sell a property if it means that there will not be a need to start drilling away at the walls as soon as the property is finished.

Now some developers do get BT to wire up you phone line to the exchange when they are building, which does mean you get a free connection, although you won't find out if there is going to be a charge for connection until the engineer comes out and confirms it for you. If the connection charge does appear on you bill after an engineer says you would have free connection, just phone up customer services and they can check the wiring report for the order to see if the engineer put in for free connection. The wiring report is very clear on if you should have had a free connection and the connection charge can be credited back to you on the current bill. If the wiring report says you should be charged and the engineer said you would have it for free then register a dispute of the charge and the relevent department will investigate.

In terms of spreading the connection charge, as mentioned in the previous post, it can be done over 5 payments of £17.21. It does mean you end up having to pay £86.05, but can help paying the connection charge easier.

As mentioned in a previous post, you could switch over to Post Offices Homephone service after getting the line fitted and get £50 cashback. Yes you can do that but it is worth remembering that if you cancel a new line with BT within the first 9 months you will have to pay an £18 cancellation charge.

Finally, if your still not sure, you can cancel any order at not cost to yourself up until the point service is provided. So you could get an engineer out and confirm with him if there will be a charge before the work is done and if he says yes and you don't want to pay you can send him away and cancel the order, without having to pay a thing.

I hope this information helps.

Shouldnt BT Now be renamed Indian Telcomm ? , The old BT we all know has now been eroded away including the staff , nothing short of a national disgrace , i for one will never deal with you again , i cannot get any sense out of your Indian call centres so basically BT CAN GO SWING !

pricefighter

A_LANCASHIRE_LAD wrote:

Shouldnt BT Now be renamed Indian Telcomm ? , The old BT we all know has now been eroded away including the staff , nothing short of a national disgrace , i for one will never deal with you again , i cannot get any sense out of your Indian call centres so basically BT CAN GO SWING !

BT have over 30 call centres only two of which are in India.

Heinz

Greensprout wrote:

I've got a quick question..

I have just moved into a house..

Their is a dial tone when I plug the phone in but I can't call out.
When I ring the house number (The contact number I had for the old owner it says this number has changed to ... [their mobile])

How much will it cost me to connect to BT?

As bbb_uk says, if it's a BT line, it should be free.

However, I'd suggest a Ringback test (dial 17070, press 1 and hangup when prompted to do so) to find out the number first and then make a test call to that number. Then, when you ring 0800 800 150 to place the order, you'll know already that the line exists.

A_LANCASHIRE_LAD_2

pricefighter wrote:

BT have over 30 call centres only two of which are in India.

Yea maybe but at the end of the day try getting thru to them ! I always end up with someone in Mumbai who basically hasnt got a clue ! Wake up smell the coffee ! BT IS NO LONGER A BRITISH COMPANY

pricefighter

A_LANCASHIRE_LAD wrote:

Wake up smell the coffee ! BT IS NO LONGER A BRITISH COMPANY

I am awake and i have smelt the coffee,and i have drunk it,very nice it was to thank you.

gaahmad

I have a quick question.

I've just moved into a house, which had a BT phone socket. However, the previous owner has cut the socket off in the house, leaving just the BT wire in my property. Does anyone know if BT will charge anything to fit the new socket/set me up? It's an old house and not a new build.

Many thanks in advance.

topherxp

gaahmad wrote:

I have a quick question.

I've just moved into a house, which had a BT phone socket. However, the previous owner has cut the socket off in the house, leaving just the BT wire in my property. Does anyone know if BT will charge anything to fit the new socket/set me up? It's an old house and not a new build.

Many thanks in advance.

Going by what you have said, it will be the full cost of a new provide, which from Wednesday will be £99.99.

You could always ask the previous owner if they would be willing to cover the cost, if you have just bought the property.

hammy_the_hammer

topherxp wrote:

Going by what you have said, it will be the full cost of a new provide, which from Wednesday will be £99.99.

You could always ask the previous owner if they would be willing to cover the cost, if you have just bought the property.

topherxp ..i hate doing this but i totally disagree . 1. chances are that the records exist showing previous service so no charge ....2. by what this person is saying there's damaged bt wiring which if the records don't exist would mean that the engineer would say previous service existed when he/she visits to rectify problem.

topherxp

hammy_the_hammer wrote:

topherxp ..i hate doing this but i totally disagree . 1. chances are that the records exist showing previous service so no charge ....2. by what this person is saying there's damaged bt wiring which if the records don't exist would mean that the engineer would say previous service existed when he/she visits to rectify problem.

Your right, the records will say that there has been previous service and initially the advisor will read it as free connection, although the line test done at the time of the order will probably pick up the fault. But as the wiring was delibratly cut by the previous owner it will mean that BT will charge for full connection, as the wiring isn't damaged as a result of anything BT is responsible for.