What next? Orange price increase

sdduk

cr1mson wrote: »

Agree and disagree!

Some of those who got PPI refunds for misselling would have been when the PPI would have been no use to them. This would have been clear in the contract yet they still got a refund.

C

I don't know a lot about PPI because i never had it

I do know that Orange have the right to increase your contract because i have read that part that says they have the right to increase by what ever % i thinkl its 4%

Its not been miss-sold because if it had you would have Oftel and people like them telling Orange they had miss-sold the contract..But they say they are within there rights to increase the price So End of story...Unless you are going to take them to court.... Good-luck.

https://forums.moneysavingexpert.com/discussion/3639779

dontgetcaught

sdduk wrote: »

No that's why you have a contract and suppose to read it.

Not really true read Lord Denning in the I think Thornton case about a car park change.

they should be up front that is why so much miss selling has been going on, hidden clauses

robbies_gal

its not misselling though you get the service unlike ppi where mostof the time it was useless

gjchester

dontgetcaught wrote: »

Not really true read Lord Denning in the I think Thornton case about a car park change.

they should be up front that is why so much miss selling has been going on, hidden clauses

The Thornton case revolved around the issue he saw the T&C details after buying the ticket, it was not clear at the point of sale as the ticket once bought (and the contract formed) said see the displayed terms and conditions, ie the contract was formed before they were all known. The notice of "see T&C" should have been on the machine so they could be read before the sale not after on the ticket.

Phone contracts you always have to tick a box online, verbally agree or sign a form saying you agree before the contract is formed.

dontgetcaught

gjchester wrote: »

The Thornton case revolved around the issue he saw the T&C details after buying the ticket, it was not clear at the point of sale as the ticket once bought (and the contract formed) said see the displayed terms and conditions, ie the contract was formed before they were all known. The notice of "see T&C" should have been on the machine so they could be read before the sale not after on the ticket.

Phone contracts you always have to tick a box online, verbally agree or sign a form saying you agree before the contract is formed.

I did not see a contact i did it over the phone.... so where does the contract fit

DUTR

dontgetcaught wrote: »

I did not see a contact i did it over the phone.... so where does the contract fit

It fits because on the sim pack it would have words similar to,by using this sim you agree to the T&Cs (and would refer you to where you can view them) .

dontgetcaught

gjchester wrote: »

The Thornton case revolved around the issue he saw the T&C details after buying the ticket, it was not clear at the point of sale as the ticket once bought (and the contract formed) said see the displayed terms and conditions, ie the contract was formed before they were all known. The notice of "see T&C" should have been on the machine so they could be read before the sale not after on the ticket.

Phone contracts you always have to tick a box online, verbally agree or sign a form saying you agree before the contract is formed.

You cannot agree verbally to something you have not seen. All discussion in my case was that there would be a monthly charge of x, or charges as we have two separate contracts, at no point prior to me entering into the contract was I made aware of a possible price increase, ie after the contact was made, I cannot see a difference.

This is why financial contracts now have Key Facts, to highlight this type of clause, most consumers cannot understand contract anyway, contract are written to favour the writer, which is why there is legislation regarding unfair contracts, this being a case where consumers should have been told of a possible price increase.

My contact was made when I gave my card number to purchase a better phone than the one on offer. Nothing had passed in writing at that point

gjchester

dontgetcaught wrote: »

You cannot agree verbally to something you have not seen. All discussion in my case was that there would be a monthly charge of x, or charges as we have two separate contracts, at no point prior to me entering into the contract was I made aware of a possible price increase, ie after the contact was made, I cannot see a difference.

My contact was made when I gave my card number to purchase a better phone than the one on offer. Nothing had passed in writing at that point

True, but as DUTR says on gettting the Sim Card they usually come in a envolope / holder.

I have by my desk a 3 1GB internet Sim for my ipad, my Tesco sim pack holder when I changed last month and a Giffgaff one (actually thats just come put of the bin.)

The 3G one says on the back "by connecting you agree to the T&C", the Tesco one says the same, the GiffGaff one doesn't but on going to the activate screen it says that by activating I agree to the T&C's.

Until you use the SIM card you can return it and the contract be cancelled but by starting to use it you are deemed to have accepted the conditions.

For the Thornton case to be directly relevent it would be more akin to having to put the SIM card in the phone and then you get a text saying "By using this sim you agree to the T&C that can be found at...." ie you have to use it to get all the details, and they were only brought to your attention AFTER starting use.
By stating on the pack or before completing the activation that using this product means you accept the T&S that can be found at ... then there is an opt out right up and until the point of actual use.

simax

dontgetcaught wrote: »

You cannot agree verbally to something you have not seen.

Yes you can. If you agree verbally over the phone or buy over the web, you have the Distance Selling Regulations protection which gives you 14 days to inspect the goods and also gives you time to read the Terms and Conditions that may not have been available at point of sale. If you are not happy, you can return the goods.

No excuse. Simple as that.

gjchester

simax wrote: »

Distance Selling Regulations protection which gives you 14 days to inspect the goods

It's 7 working days under the law, but any company may choose to offer a greater term than this if they wish, just not less.