British Airways compesation

visidigi

Hintza wrote: »

I thought airline lost luggage was covered by a convention and since yo have a maximum weight limit both hold and hand the the airline will be using that formula, especially since the OP can not provide receipts. If the airline oes not cover it then their next port of call will be their insurer.

Dear BA I had 10kg of gold in my hand luggage which you lost please compensate me for my loss...... extreme I know but where do you draw the line.

There is no maximum weight limit - the airline will charge you for excess luggage - but that does not stop you taking it on board.

The OP cannot provide receipts, but BA have specifically excluded the camera - on what grounds?

You draw the line based on resonable grounds - this is nothing to do with the limits of liability - this is to be with BA having too much hand luggage in the plane (to have business and first full - if international means someone at the departure airport needs a slap for not doing what they should in regards to hand luggage).

The classic here is that people nowadays are taking more hand luggage because airlines charge for hold luggage.

I was on an Iberia flight recently to Madrid, there were 4 passengers with checked in luggage and EVERYONE had a wheeled bag - had to sit with my hand luggage on my lap the whole flight - all because the airline started charging for luggage.

They can't have their cake and eat it - BA forced the passenger to put a bag below which they had already accepted to have on board - therefore they are liable for that bag, content and all - if the op can prove the camera then there really should be no debate.

shaun_from_Africa

The OP cannot provide receipts, but BA have specifically excluded the camera - on what grounds?

Possibly on the grounds that valuables are not covered when placed in the hold (as clearly stated on the BA website).

this is to be with BA having too much hand luggage in the plane (to have business and first full - if international means someone at the departure airport needs a slap for not doing what they should in regards to hand luggage).

They may not have had too much to allow each passenger to take allowable hand baggage, simply too much much to allow passengers to take excess hand baggage (ie, more than 1 item per person).

The classic here is that people nowadays are taking more hand luggage because airlines charge for hold luggage

Irrelevent here as BA don't yet charge for hold luggage unless it's overweight or oversize.

They can't have their cake and eat it - BA forced the passenger to put a bag below which they had already accepted to have on board

You can't know this for sure unless you were there at the time of check in and saw the OP and their bags.
They may not have had both of them with them, or they may have added items such as duty free at a later time.
BA certainly didn't force anyone to try to take excess baggage on to the aircraft. The OP made this choice all on their own.

As I've already stated. If the OP was flying economy then they are limited to 1 bag for carry on purposes (and a small bag for baby items only).
If they failed to abide by this requirement then IMO, it is their fault.

Evilm

My husband sorted this when his luggage went missing by buying new items and submitting those receipts to the flight operator. This was however a checked bag so it was stuff like tshirts, trousers etc. I don't know if that would work in this instance?

George_Michael

visidigi wrote: »

They can't have their cake and eat it - BA forced the passenger to put a bag below which they had already accepted to have on board - therefore they are liable for that bag, content and all - if the op can prove the camera then there really should be no debate.

BA have admitted that they or their baggage handling agency are at fault and have admitted liability by paying out £190 for the bag.

What they haven't paid out for are for the items that they specifically state shouldn't be placed in hold luggage. This is perfectly acceptable and is no different to what your motor, household or travel insurers would do if a policyholder did something that was in breech of their terms and conditions.

BA would have taken one of the OP's bags either in the departure lounge or at the gate, and there would have been nothing to stop the OP from taking a couple of minutes to sort out the important and valuable items and putting them in the bag that they were taking on board. I've seen many passengers who have done this and the airline staff always allow them time to do it.

unholyangel

visidigi wrote: »

There is no maximum weight limit - the airline will charge you for excess luggage - but that does not stop you taking it on board.

BA website (and several other airlines) seems to disagree with you:

Hand baggage allowance

You are allowed one piece of hand baggage plus a laptop or handbag.
A 23kg (51lbs) maximum bag weight applies and you must be able to lift the bag unaided into the overhead lockers in the aircraft cabin.
Please see below for sizes.

The limit several years ago for hand luggage in the overhead compartment used to be 7kg. Health and Safety 101.......do you really think it would pass Health and Safety regulations to have a 50kg item in the overhead compartment where it could fall on someones head?

MothballsWallet

Hintza wrote: »

I thought airline lost luggage was covered by a convention and since yo have a maximum weight limit both hold and hand the the airline will be using that formula, especially since the OP can not provide receipts. If the airline oes not cover it then their next port of call will be their insurer.

Dear BA I had 10kg of gold in my hand luggage which you lost please compensate me for my loss...... extreme I know but where do you draw the line.

I think you're referring to the Warsaw Convention.

visidigi

shaun_from_Africa wrote: »

Possibly on the grounds that valuables are not covered when placed in the hold (as clearly stated on the BA website).

But it was BA who said it had to go in the hold. So its BA's responsibility.

shaun_from_Africa wrote: »

They may not have had too much to allow each passenger to take allowable hand baggage, simply too much much to allow passengers to take excess hand baggage (ie, more than 1 item per person).

Quoted from the first post: I had two hand luggage but it appeared there was not enough space on the cabin for one of them. So the attendant took it somewhere else.

Therefore the plane had too much hand luggage and therefore the OP was required to move it elsewhere. Had they boarded the plane earlier than other passengers it would have had been someone else affected.

shaun_from_Africa wrote: »

You can't know this for sure unless you were there at the time of check in and saw the OP and their bags.
They may not have had both of them with them, or they may have added items such as duty free at a later time.
BA certainly didn't force anyone to try to take excess baggage on to the aircraft. The OP made this choice all on their own.

Oh come on, boarding gate and plane greeter could have raised the issue of hand luggage. As per the first post, it was only moved below due to the cabin being full.

As a result of forcing the op to be separated from their bag they had a duty of care to return it. They didn't, they are liable.

shaun_from_Africa wrote: »

As I've already stated. If the OP was flying economy then they are limited to 1 bag for carry on purposes (and a small bag for baby items only).
If they failed to abide by this requirement then IMO, it is their fault.

So BA accept the passenger on board, and then advise the bag has to go elsewhere - like already mentioned, there are plenty other places for bags to be put aside from the hold.

visidigi

George_Michael wrote: »

BA have admitted that they or their baggage handling agency are at fault and have admitted liability by paying out £190 for the bag.

What they haven't paid out for are for the items that they specifically state shouldn't be placed in hold luggage. This is perfectly acceptable and is no different to what your motor, household or travel insurers would do if a policyholder did something that was in breech of their terms and conditions.

BA would have taken one of the OP's bags either in the departure lounge or at the gate, and there would have been nothing to stop the OP from taking a couple of minutes to sort out the important and valuable items and putting them in the bag that they were taking on board. I've seen many passengers who have done this and the airline staff always allow them time to do it.

I do not disagree with you, except BA put the bag in the hold, not the passenger.

Once on the plane its much harder to repack the bag. But note - the ONLY reason this needed to go below was too much luggage on the plane - if the plane was half full the bag would have stayed in the cabin.

bod1467

I'm surprised OP wasn't one of the early boarders. Parents with babies and toddlers tend to be among the first to board.

visidigi

unholyangel wrote: »

BA website (and several other airlines) seems to disagree with you:


The limit several years ago for hand luggage in the overhead compartment used to be 7kg. Health and Safety 101.......do you really think it would pass Health and Safety regulations to have a 50kg item in the overhead compartment where it could fall on someones head?

To clarify, I meant hold and hand luggage in my statement (did mention both too) - there is a limit to weight per bag on hand luggage - but the total weight on all luggage is not limited (there is a per bag restriction) but you can pay for additional luggage if you choose to, therefore, its not limited by volume if you are willing to pay.