Marc Jacobs reductions at the perfume shop

Mellyx

Just phoned them up too, The nice lady told me that all 3 that I ordered should be sent out tomorrow, And as far as she knows are all in stock as on the system they aren't outstanding. :j

sweetmum

Cazo wrote: »

Thanks so much for this info Teabag29! I gave them a phone on the number you provided and the lady was very very nice and helpful!

I'm absolutely over the moon as she confirmed that my order was placed just in time and that I will be receiving the Marc Jacobs Daisy set and the Juicy couture couture Perfume set. YAY!

Thanks again to the op and Teabag29 for posting this phone number.

Can I ask what time you plced your order?
Thanks x

hugglette

i just called. I ordered at 18.2something and got my conf email at 18.33 on 29/12 and my Lola set is ok. Just in case anyone wondered the times

teabag29

Well they did say my 1st order is due to be sent out today but still no email and its still showing as exported on my account. Hope they weren't blagging me

vicx

I have just called CS and spoke to a lovely lady who advised that I should receive my order by the end of the week. I mentioned that a lot of orders for this gift set have been cancelled so I just wanted to make sure it was instock and I would be receiving my order. She told me that the gift set is now out of stock but was in stock when I placed my order and those who have had orders cancelled will have placed their order after me (5:20pm).

Looks like I wasted my time driving 60miles round trip for this gift set as I will now be receiving my original order delivered to my door. The things us women do for perfume

Now all I need is the eau so fresh gift set, I am hoping there have been some online returns that will show up on their website soon - you never know!

Cazo

sweetmum wrote: »

Can I ask what time you plced your order?
Thanks x

I placed my order around 6.20pm on the 29th and received a confirmation at 6.30pm, still no despatch so phoned them. I was told that I got it just in time so I'm guessing that the set maybe went out of stock around 10 minutes later?

sallysaver

teabag29 wrote: »

Well they did say my 1st order is due to be sent out today but still no email and its still showing as exported on my account. Hope they weren't blagging me

Yes I was told the same (Lola) but my account page hasn't changed at all today. She did say it would be despatched today, but obviously not.
I am still disappointed over the Daisy shananigans (order placed at 6.46 and confirmation email received (19.05) and as everyone now knows no mention of items being out of stock in fact quite the opposite. I am sure their system has a counter on stock levels.
I forgot to ask when I was on the phone what exactly 'exported' means as apparently when its ready it says despatched. Hey ho there you go! - Sally

vicx

sallysaver wrote: »

I forgot to ask when I was on the phone what exactly 'exported' means as apparently when its ready it says despatched. Hey ho there you go! - Sally

The lady I spoke to told me 'exported' means the order is ready to be sent out. Yet those orders that were cancelled were also showing as exported.

Mellyx

I too am slightly confused as to why they say the orders have been exported, Gives false hope. So do they email you when your items have been dispatched? or does the status just change?

sallysaver

vicx wrote: »

The lady I spoke to told me 'exported' means the order is ready to be sent out. Yet those orders that were cancelled were also showing as exported.

Hi,
Thanks for the info. Well that just about sums it and them up! My order (both Daisy & Lola) said 'exported' after I had received the confirmation email on the 29th December. Of course it didn't happen in mine and other cases so I've emailed and told them the right hand clearly doesn't know what the left hand is doing. Not that I think it will do any good, but I will report further if it does(don't hold your breath) Sally