New oven has no warranty?

david39

I bought an oven from Currys about 12 months ago and they never tried that on with me. I bought it through their website but it did not say that if they didn't fit it there would be any adverse consequences.

I fitted it myself from instructions that came with it - quite simple, and it's been fine.

Esqui

visidigi wrote: »

Yep lying - although alot of ovens say you need a spark to install it - me being trusting the manuals got the spark to do it when he was doing the other electrical work for a new kitchen - only to stand there and watch him attach blooming plug on the end and plug it in :mad:

Or if it's a gas oven, if it's not installed by a Gas Safe registered engineer, not only will the manufacturer not honour the warranty (and an extended warranty wouldn't be honoured either), but it'd be illegal.

arcon5

visidigi wrote: »

Yep lying - although alot of ovens say you need a spark to install it - me being trusting the manuals got the spark to do it when he was doing the other electrical work for a new kitchen - only to stand there and watch him attach blooming plug on the end and plug it in :mad:

no, they're not necessarily lying, #8 and #10 clear it up perfectly

Hazel1980

wealdroam wrote: »

A manufacturer's (or retailer's) warranty is in addition to your statutory rights.

The warranty provider can include any conditions they like, even saying that if the retailer doesn't install it, the warranty will not be valid.

None of that means that you do not rights under the Sale of Goods Act.

That makes sense, they were trying to blag to get him to pay for things he didn't want then by the sounds of it.

It's an electric oven, not gas.

shaun_from_Africa

Esqui wrote: »

Or if it's a gas oven, if it's not installed by a Gas Safe registered engineer, not only will the manufacturer not honour the warranty (and an extended warranty wouldn't be honoured either), but it'd be illegal.

Not if you personally fit the appliance in your own property (not a rental or business property) and you are competent to do the work. (there is no legal definition of competency for this).
You may well invalidate your house insurance, but you would not be acting illegally.

It is only a requirement to be gas safe registered if employed to carry out work or carrying it out anywhere but your own home. (The Gas Safety (Installation and Use) Regulations 1998)
I have personally fitted a couple of gas hobs and before I did this I checked with the Health and Safety executive and was informed that although it wasn't illegal, they strongly advised against it.

I'm in no way suggesting that anyone should do this, simply pointing out that if they have the knowledge and the tools to do the job and ensure that it is safe, they can legally do so.

Flyboy152

Hazel1980 wrote: »

Typically my oven broke (glass fell out of the door :mad:) yesterday and being only days away from Xmas and all the family coming to mine and having small children to feed every day I needed a new oven quick.

Saw one on Currys website, only a cheap built in one so reserved online and sent husband off to collect it this afternoon. When he got there they tried selling him all the usual extended warranties etc and he said no he didn't want it then they told him if he didn't get there people to fit it the oven has no warranty!

Is this right? I needed the oven today not when they had time to come and fit it for us so had us over a barrel really so had to just buy it and agree to their demands as didn't have time to argue with them and find out if this was true.

I would ask them to put that in writing first. Then, agree to their demands, have them fit it and then take them to Trading Standards. As well as informing their head office. The person who said this to you was talking out of his bottom and he will be for the high jump when his bosses find out. You will then have a case for a refund of all fitting costs, plus a little bit of extra for all the inconvenience and stresses.

Flyboy152

somethingcorporate wrote: »

You could fill all of Curry's distribution warehouses with the lies they will tell to get a sale and the lack of knowledge they have on consumer law.

I am absolutley convinced they know everything they need to know about consumer law, but deliberately ignore it.

Flyboy152

wealdroam wrote: »

A manufacturer's (or retailer's) warranty is in addition to your statutory rights.

The warranty provider can include any conditions they like, even saying that if the retailer doesn't install it, the warranty will not be valid.

None of that means that you do not rights under the Sale of Goods Act.

But if it has a warranty, then the terms of that warranty cannot be varied because of who installs it.

George_Michael

Flyboy152 wrote: »

But if it has a warranty, then the terms of that warranty cannot be varied because of who installs it.

There can if there is a clause in the warranty documentation stating that the oven must be fitted by someone approved by the manufacturer or retailer, and this clause was known to the consumer before applying or registering for that warranty.

Flyboy152

George_Michael wrote: »

There can if there is a clause in the warranty documentation stating that the oven must be fitted by someone approved by the manufacturer or retailer, and this clause was known to the consumer before applying or registering for that warranty.

But that would be unreasonable and likely to be unenforceable under UCTA.