Amazon Woes (with video)

aliasojo

RuinedChristmas wrote: »

Well guys,

I have had a few developments, earlier on a friend of mine sent the link to the YouTube video to the BBC and ITV news desk's. Within 30 minutes they were on the phone requesting interviews.
I did accept, on the condition that Amazon were given another day to respond and to allow me to inform them of my intentions.

I emailed the MD of Amazon UK's email account advising them of the situation (again) and that the BBC and ITV were interested, but saying I wanted to give them a chance to rectify the situation.
15 minutes later the secretary of Amazon's MD called me saying that they had re-sent the items they had in stock, had issued refunds for those that they couldn't and apparently the MD of Amazon had personally called Nikon UK to ask for a camera and lenses to be sent to me, for delivery by 9am tomorrow morning.

In addition to that they had credited my Amazon account with £150 as a good will gesture.

I must say that I'm incredibly impressed they'd go to such lengths and if they are as good as their word I will be very pleased indeed.
Well done Amazon.

Shoite.

*sigh*

visidigi

RuinedChristmas wrote: »

Well guys,

I have had a few developments, earlier on a friend of mine sent the link to the YouTube video to the BBC and ITV news desk's. Within 30 minutes they were on the phone requesting interviews.
I did accept, on the condition that Amazon were given another day to respond and to allow me to inform them of my intentions.

I emailed the MD of Amazon UK's email account advising them of the situation (again) and that the BBC and ITV were interested, but saying I wanted to give them a chance to rectify the situation.
15 minutes later the secretary of Amazon's MD called me saying that they had re-sent the items they had in stock, had issued refunds for those that they couldn't and apparently the MD of Amazon had personally called Nikon UK to ask for a camera and lenses to be sent to me, for delivery by 9am tomorrow morning.

In addition to that they had credited my Amazon account with £150 as a good will gesture.

I must say that I'm incredibly impressed they'd go to such lengths and if they are as good as their word I will be very pleased indeed.
Well done Amazon.

All that in under 53 minutes!!!

What a pile of.....

NeverInDebt

Hopefully you can appear on Jackonary. Pull the other one. Nice story doesn't quite add up

ColinFishwick

What a nice story

bris

aliasojo wrote: »

Must be great to *really* know stuff about a stranger and their situation.

Must also be really great to know who is being 'very gullible'.

You don't *know* any more than the rest of us.

This site really p*sses me off sometimes. And that goes for all those who troll AND those who comment in such a way about others.

Just doesn't add up to me, the outer packaging on all that stuff would be huge, I would also like to know how the OP knows it was a plain white van that delivered the goods, who would tell him that?

However I am prepared to eat my words and offer an unreserved apology, if the OP will post the pictures they took in situ, showing this pile of soggy broken goods.

pinkshoes

visidigi wrote: »

All that in under 53 minutes!!!

What a pile of.....

Well given all the cr*p responses and "abuse" they've received for a genuine complaint (what happened to being nice to fellow moneysavers???), then it's a good post!

visidigi

pinkshoes wrote: »

Well given all the cr*p responses and "abuse" they've received for a genuine complaint (what happened to being nice to fellow moneysavers???), then it's a good post!

I was helpful, but look at the time lines, 7pm, 53 minutes later hes had it all resolved by a secretary and the main man at Nikon...if only the world worked like that...

MamaMoo_2

The timeline seems believable to me.
I had a load of issues with Phones 4U & T-Mobile recently. After 5 days of being told by P4U & T-mobile customer services that nothing could be done, and after repeatedly being told "computer says no", I e-mailed the CEO of Phones 4U. This was at about 6pm.
At 6:35pm, I received a phone call in response to my e-mail, and everything was rectified, even from T-mobile's side, within 30 minutes.
I was well impressed

mo786uk

which basically says what? with the threat of natioanl exposure they will soon offer you all the products they said they didnt have?

baza52

perhaps the op could share a pic of the damaged items?