Comet-10% retainer..!!!

Lumley_2

Hi All
Many thanks for your comments...... Whilst I accept that Comet didn't have to take back the goods, I still feel that a such a large company could offer a better returns policy. In view of my experience and taking on board all the comments posted, I think that in future, I will shop at retailers who consider their returns policy as an integral part of their overall service provision .....!!!!

What I had hoped to achieve was; after considering all the information given, people could make an informed decision on where they wanted to buy electrical goods......

deanos

Lumley wrote:

I think that in future, I will shop at retailers who consider their returns policy as integral to their overall service provision .....!!!!

Agreed :beer:

mpython

I'm not defending Comet with this, but I can sort of understand their economics of doing it. For the sake of arguement, suppose something retails generally at £100. That £100 includes say, 10% returns. If the restocking charge was £10 then the company could either sell 100 at £100 (=£10,000), and offer free restocking (10 x £10 = £100, and therefore net sales =£9,900), or they could sell the item at £99 (=£9,900) and just charge for restocking when someone returns it.

So the cost of restocking is either built into the selling prices (as is theft, staff wages & rest of the company's costs), or, applied as & when incurred by the customer.

gibby

you do have the right to return the goods under the current laws
but Comet have a big - nicely worded sign on the wall which is bull according to trading stabdards

you can REJECT the goods in 14 days but they are a pain

dont buy from comet


Gibby

MarkyMarkD

gibby wrote:

you do have the right to return the goods under the current laws
but Comet have a big - nicely worded sign on the wall which is bull according to trading stabdards

you can REJECT the goods in 14 days but they are a pain

dont buy from comet


Gibby

Gibby

That's complete rubbish. Nobody has any legal right to return any non-faulty item which is bought from a shop. Any retailer offers to refund are entirely discretionary.

iceicebaby

The 14 day rule only applies to distance selling, not items you have yourself gome inot a shop to buy

zorber

Lumley wrote:

Hi All
Many thanks for your comments...... Whilst I accept that Comet didn't have to take back the goods, I still feel that a such a large company could offer a better returns policy. In view of my experience and taking on board all the comments posted, I think that in future, I will shop at retailers who consider their returns policy as an integral part of their overall service provision .....!!!!

What I had hoped to achieve was; after considering all the information given, people could make an informed decision on where they wanted to buy electrical goods......

A better returns policy !!! hang on if the item is not faulty then you have no rights to return it for a refund, you mean a returns policy you like!!! If you have opened it and therefore return it, it becomes second hand. do you want to pay full retail for a second hand item, NO so dont complain if they charge a restocking fee as they could turn round and say no to the refund in the first place and the law will still be on their side.

deanos

iceicebaby wrote:

The 14 day rule only applies to distance selling, not items you have yourself gome inot a shop to buy

Its not 14 days its 7 days

hollydays

Looking at it another way,you are lucky they agreed to take it back at all.However,thanks for the warning. In future i wont just ask if the store will do a cash refund if I change my mind,I will ask if they do a FULL cash refund.

JohnInDebt

Lumley wrote:

Did you know that the electrical retailer Comet reserves the right to retain 10% of the selling price on all their goods if you return the goods in a condition they consider to be unfit to sell? We reurned some goods to the value of £40 in their box with the receipt two days after the initial purchase, we received a £36 refund because we had taken the goods out of the box...!!
Is this fair? Is this Legal? (No signs in the shop stating above).

Why were the items returned?

If they weren't faulty then they are within their rights to tell you to sod off. £36 refund is better than £0.