Comet-10% retainer..!!!

Lumley_2

Did you know that the electrical retailer Comet reserves the right to retain 10% of the selling price on all their goods if you return the goods in a condition they consider to be unfit to sell? We reurned some goods to the value of £40 in their box with the receipt two days after the initial purchase, we received a £36 refund because we had taken the goods out of the box...!!
Is this fair? Is this Legal? (No signs in the shop stating above).

Nile

Hello Lumley

Welcome to the MSE site.:wave:

I'll move your thread to 'The (Consumer) Vent' board, where it should get more views and responses.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile

deanos

Well seeing as Comet dont have to take goods back at all, they are within there rights to charge this fee but it must be displayed somewhere in store

gyzmo

Quite right, but if it is a return under statutory rights, then they had better get their act sorted out pdq

hjb123

Was the box torn or not in a saleable condition then?

Lumley_2

The box and it's contents were returned in immaculate condition. The only difference was that the flex was not wrapped up with a small black tie wrap. My concern is that anyone buying from Comet (Ie £1000 TV) taking it home, finding it doesn't fit the intended space will lose 10% (£100) if they try to return the TV.

advent1122

Lumley wrote:

The box and it's contents were returned in immaculate condition. The only difference was that the flex was not wrapped up with a small black tie wrap. My concern is that anyone buying from Comet (Ie £1000 TV) taking it home, finding it doesn't fit the intended space will lose 10% (£100) if they try to return the TV.

Using your example comet could tell them to sod off.
Just changing your mind or finding it "doesn't fit" is not grounds for a refund (even with a 10% charge).

I dont think many people are aware of this, although most decent shops will exchange.

ictmad

makes no odds if its mint condition or not,they are well within there rights to charge this,my work if anyone reutnrs anything charges a 15% restocking charge,for the hassle of the extra work invlvoed in processing a return,the paper work and putting it back on display so i would imagine comet are in the same boat

steveo3002

learn a lesson everyone, dont shop with comet

furrypolka

Yes, I'm afraid you don't have the right to return goods which are not faulty so if they agree to take the goods back, it would be a goodwill gesture on their terms.

If the item was faulty, that would be entirely different - but as it wasn't, then they didn't actually have to take it back at all.

furrypolka

steveo3002 wrote:

learn a lesson everyone, dont shop with comet

Not that I am fanfaring Comet or anything, but I have to say it does get my goat a bit when people moan at traders for doing absolutely nothing wrong!