eBay | multiple auction winner refusing to pay...

springer211

suburbanwifey wrote: »

LOW stars across the board (which would ruin your seller reputation and threaten your account) and its highly likely several of those parcels would go astray. Thus, you'd have to refund in full, including that unfair postage you wrongly charged 4 times.

A thief lecturing a greedy seller on how to conduct business fairly... :cool:

mimi2091

It happened to me once - bought two dresses not thinking twice about paying multiple postage. I've been buying and selling on ebay for years now and never had such a nasty surprise. I emailed seller asking politely and was refused flat at every opportunity. Not very happy still had to pay a hefty charges in order to complete transaction. I could have made a fuss but choose not to. Neutral feedback alerting all future bidders...
Expensive lesson learnt.
I think it's not fair and short sighted to demand this extra posting charges - if I were you I would find a compromise and get your buyer some discount.

suburbanwifey

springer211 wrote: »

A thief lecturing a greedy seller on how to conduct business fairly... :cool:

LOL how you turn things around, but I wont argue with you. I have never stolen in my life (well off enough to not have to!) but if sellers want to steal off buyers whilst sending all the 4 items in one parcel and saving themselves postage, whilst charging the buyers 4 x 2.50 and expect the buyer to pay for them to travel to the post office (unreal !!!) then they ask for all they get.

Sorry you dont like the way I would deal with it, you're obviously so perfect you'd let the seller shaft you every which way, good for you! :A I suspect there are more like me out here who would do the exact same.

toptobottom

Maybe I read the OP wrong, but I read that combined postage wasn't requested/discussed, not that the OP refused to combine.

Juzza12

s10e wrote: »

Hi,

Quite a few of my auctions have ended tonight and someone has won 4 of my auctions (clothing) - low winning prices + £2.50 P&P each.

They have sent a request for a payment invoice, so I sent the invoice with the full amount for postage (i.e. no postage discounts). They have sent me a message saying that they want to cancel all items as postage is too high.

I asked them why they hadn't contacted me before the auction ended if P&P was an issue, or if I would be willing to combine postage. To which I got an "I didn't have time" answer.

Where do I stand with this?
Are they committed to buy?
What should I do?

I am not really willing to lower P&P charges as I consider my fees fairly incorporate postage, packaging, time and travel to the PO.

Thanks for your help on this one...

Perhaps not refusing but said unwilling.

s10e

Thanks for all your advice (well most peoples anyway)... I didn't realise P&P is such an emotional subject.

Just to put things into context, I am an inexperienced seller (probably sold a hand full of items in last year or so) and have never had anyone buy more than one thing off me at the same time. It's all very new to me.

The reason I was reluctant to offer combined postage was that my items sold for very low prices (lower than I was hoping for) and I figured the P&P charges somewhat made up for this. I understand that to safe guard final bidding prices I should reflect my minimum I'd allow the item to go for in the starting price. However, in my experience I have always been overcharged on P&P when buying (usually double what it has actually cost) and assumed this to be common practice. I've always accepted this and never made a complaint.

It seems however combined postage is usually how people proceed and shoe on the foot I see this as how I'd like to be dealt with.

Embrace

Have you replied to the buyer/sent them an invoice yet? Maybe if you half the postage costs, that way you can get a bit more money, but you are not unnecessarily overcharging?

soolin

s10e wrote: »

Thanks for all your advice (well most peoples anyway)... I didn't realise P&P is such an emotional subject.

Just to put things into context, I am an inexperienced seller (probably sold a hand full of items in last year or so) and have never had anyone buy more than one thing off me at the same time. It's all very new to me.

The reason I was reluctant to offer combined postage was that my items sold for very low prices (lower than I was hoping for) and I figured the P&P charges somewhat made up for this. I understand that to safe guard final bidding prices I should reflect my minimum I'd allow the item to go for in the starting price. However, in my experience I have always been overcharged on P&P when buying (usually double what it has actually cost) and assumed this to be common practice. I've always accepted this and never made a complaint.

It seems however combined postage is usually how people proceed and shoe on the foot I see this as how I'd like to be dealt with.

Yes there are still sellers out there that try an dbuild fees and other things into their postage costs- but in reality they tend not to last long as buyers are reluctatnt to put up with it.

Most of us sellers struggle with our stars and trying to maintain a workable 4.8 or more and have altered our selling practices to try and avoid a buyer feeling ripped off and leaving poor stars.

I suspect just going a little way towards helping this buyer might save you some issues in the future- so maybe resend invoice and discount by the 3 lots of 20p paypal fees you save plus whatever else you can shave off. Ultimately the aim should be to be within a £1 or so of the actual stamp price that buyer will see- or maybe on such a large order you'd even be fine having an additional £2 towards packaging.

soolin

Just another thought- is it possible to use a different service- maybe parcel post instead of 2nd class etc if parcel is heavy and 'compromise' with the buyer that way?

DebtfreeBY40_2

I sell a lot on eBay and wouldn't really expect to be asked for multiple postage discount. Postage is postage and if it costs less you charge less. Its just frankly rude to do otherwise. I have no problem with including a little extra to cover bubble wrap etc but postage is not where you make the profit.