eBay | multiple auction winner refusing to pay...

hermum

Most sellers do combine p&p especially on clothes which doesn't need special packaging.
You put all 4 items into one bag to post it, only get 1 paypal transaction cost, so you've already saved yourself some money.
You won't last long on ebay if you expect to put petrol costs, your time onto the p&p.

suburbanwifey

I buy a lot on eBay and NEVER have I had a seller refuse to combine postage and I have bought multiple items from multiple people several times. I also buy on eBay a lot and to be frank, I would refuse to pay you 4 lots of £2.50 when you can easily pack them all together and ship them at a much lower cost than that.

I think you are being greedy and unreasonable. I have never done anything unfair on eBay but with you, well ... if you insisted I paid 4 lots of separate postage else you will NPB me and lose me my account, I would pay you your £10 and there would be retailiation from me for sure as you would seriously upset me with your greed and unfairness.

LOW stars across the board (which would ruin your seller reputation and threaten your account) and its highly likely several of those parcels would go astray. Thus, you'd have to refund in full, including that unfair postage you wrongly charged 4 times.

I'd be reasonable if I was you!. I go back time and time again to good sellers, I am a great customer but hey! you won't get repeat customers behaving like that. I suspect your success as a seller will be short-lived.

Really! I'm shocked at your attitude and why do you seem to think buyers should be charged by you for travelling to the Post Office? unreal !!!

undetterred

The clue is in the first line of the OP.

Low winning prices,hence the need to charge full whack.

RainbowDrops

s10e wrote: »

Hi,
I am not really willing to lower P&P charges as I consider my fees fairly incorporate postage, packaging, time and travel to the PO.

Unfortunately most buyers dont consider the same. In a market where lots of retailers offer free postage, most buyers expect to pay the price of the stamp (or thereabouts) and nothing more.

paulofessex

Isn't it funny how posts of this nature often turn into a 'lets slate the op' etc when all they were asking was for advice on the best way forward. Every seller is within their rights to choose how they sell and conditions they impose as long as it is within both Ebay/Paypals T&C's. Sellers should stick to their guns and not be almost bullied by buyers to comply to their wishes, after all sellers don't list on Ebay to make a loss.

Also have people forgotten that in the op's case the buyer knew what they were buying and all costs involved when they bid and thus they agreed to this when they clicked that button. It is not the sellers fault IF the buyer was not aware of requesting if combined postage was an option.

sarahg1969

paulofessex wrote: »

Isn't it funny how posts of this nature often turn into a 'lets slate the op' etc when all they were asking was for advice on the best way forward. Every seller is within their rights to choose how they sell and conditions they impose as long as it is within both Ebay/Paypals T&C's. Sellers should stick to their guns and not be almost bullied by buyers to comply to their wishes, after all sellers don't list on Ebay to make a loss.

Also have people forgotten that in the op's case the buyer knew what they were buying and all costs involved when they bid and thus they agreed to this when they clicked that button. It is not the sellers fault IF the buyer was not aware of requesting if combined postage was an option.

In that case, if the seller is expecting the buyer to pay full price, then the seller should expect to wrap and post each item separately.

hermum

paulofessex wrote: »

Isn't it funny how posts of this nature often turn into a 'lets slate the op' etc when all they were asking was for advice on the best way forward. Every seller is within their rights to choose how they sell and conditions they impose as long as it is within both Ebay/Paypals T&C's. Sellers should stick to their guns and not be almost bullied by buyers to comply to their wishes, after all sellers don't list on Ebay to make a loss.

Also have people forgotten that in the op's case the buyer knew what they were buying and all costs involved when they bid and thus they agreed to this when they clicked that button. It is not the sellers fault IF the buyer was not aware of requesting if combined postage was an option.

As the vast majority of sellers would combine p&p then the buyer probably bought more expecting this to happen. It may be wrong of the buyer but as p&p is for postage & packing & the seller is going to save time & money by sending all 4 together then there really shouldn't be a problem combining.
If I was the buyer I would make 4 different payments so the OP had to pay 4 lots of paypal fees.
If the buyer's dodgy at all they could pay for 4 items & claim INR on 3 of them & the seller would then have to refund for them, all for the sake of squeezing more money out of the buyer.
They could also lose their account over it, 4 lots of low stars & negs.
Ebay is so competitive now the sellers that are going to survive long term are the ones who value their customers & bend over backwards for them.
If people don't want to do that then ebay maybe isn't the place for them to be selling now.

RainbowDrops

Hermum raises a valid point about the paypal fees - the seller is saving on these buy having one transaction rather than four, so maybe offering a token discount might not be a bad idea.

Sambucus_Nigra

s10e wrote: »

Hi,

Quite a few of my auctions have ended tonight and someone has won 4 of my auctions (clothing) - low winning prices + £2.50 P&P each.

They have sent a request for a payment invoice, so I sent the invoice with the full amount for postage (i.e. no postage discounts). They have sent me a message saying that they want to cancel all items as postage is too high.

I asked them why they hadn't contacted me before the auction ended if P&P was an issue, or if I would be willing to combine postage. To which I got an "I didn't have time" answer.

Where do I stand with this?
Are they committed to buy?
What should I do?

I am not really willing to lower P&P charges as I consider my fees fairly incorporate postage, packaging, time and travel to the PO.

Thanks for your help on this one...

Perhaps they didn't have time; and to be honest - if I buy 4 items from the same person, it goes without saying that I would expect the postage to be combined. After all, you can't give me bad feedback, can you?

If you aren't making up 4 parcels, going 4 times to the PO, queuing 4 times, buying 4 stamps etc etc; then how can you say that the fees fairly incorporate postage, packaging, time and travel to the PO?

sam.4000

I would have combined postage. I do and I don't expect a buyer to contact me before but I do state on my listings that I am happy to combine postage.
You have stated that you will send them as one parcel, this will save you money, so why can't this saving be passed onto the buyer.
If you want an item to sell for a certain price you need to put this in your start price not expect a buyer to pay out on P&P charges.
Ebay is a buyers world not a sellers so working with your buyer saves alot of hassle and being flexible is essential.
Charging your buyer for petrol and your time does not sit well for many buyers and they will just leave you a low star rating. To be successful you might want to rethink this.