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richto

shelly wrote: »

Have the rules on opening NPS reports changed recently? I only ask because we have opened a NPS report on a seller that refused to sell for the winning bid and we hadn't paid.

You should pay, otherwise they can report you as NPB, and you AFAIK you cant report them as NPS.

bribrian

richto wrote: »

You should pay, otherwise they can report you as NPB, and you AFAIK you cant report them as NPS.

You would actually want me to pay an extra £6.99 p&p to some scammer... I'd rather stick pins in my eyes & be banned from Ebay than give in to extortion........;)

soolin

richto wrote: »

You should pay, otherwise they can report you as NPB, and you AFAIK you cant report them as NPS.

Hopefully OP can save the hassle of that by letting them open a mutual- they can't then open an NPB. If they opt for an NPB then OP needs to get straight on the phone to ebay and tell them that he cannot pay as seller has made adjustments to the invoice that were not reflected in the auction- and if OP is persistent, or gets the right person as CS the first time they will probably arrange for the invoice to be amended to allow OP to pay the correct amount.

hermum

soolin wrote: »

Hopefully OP can save the hassle of that by letting them open a mutual- they can't then open an NPB. If they opt for an NPB then OP needs to get straight on the phone to ebay and tell them that he cannot pay as seller has made adjustments to the invoice that were not reflected in the auction- and if OP is persistent, or gets the right person as CS the first time they will probably arrange for the invoice to be amended to allow OP to pay the correct amount.

If this is what happens, hopefully if the seller sends something else, as several threads have reported lately it won't arrive, so the OP won't have to go to the expense of returning something tracked to China.

bribrian

Update...
I just received this from the seller...

Hello,
Sorry for the trouble.
Could you please give us a chance to improve?
We will do better in the future.
We have cancelled the transaction for you.
We have sent a cancellation request to you, you just need to confirm it.
Any further questions, please feel free to contact us.
Have a nice day!
Best Regards,
Shannon

Decisions, decisions... Do I just go ahead & cancel & save any more hassle or should I decline & insist for the free p&p & bring upon myself all that might go along with that like an empty parcel being delivered etc... I reckon the seller deserves a nice big fat neg feedback to warn others but can they then neg me in retaliation..?

hermum

They can't give you a neg. I would turn down the cancellation request, state that you would like the item for the price you won it for.
That may help them to improve faster.

soolin

bribrian wrote: »

Update...
I just received this from the seller...

Hello,
Sorry for the trouble.
Could you please give us a chance to improve?
We will do better in the future.
We have cancelled the transaction for you.
We have sent a cancellation request to you, you just need to confirm it.
Any further questions, please feel free to contact us.
Have a nice day!
Best Regards,
Shannon

Decisions, decisions... Do I just go ahead & cancel & save any more hassle or should I decline & insist for the free p&p & bring upon myself all that might go along with that like an empty parcel being delivered etc... I reckon the seller deserves a nice big fat neg feedback to warn others but can they then neg me in retaliation..?

If you haven't paid then decline the mutual- and seller can do nothing else to you . Once they issue the mutual they cannot issue an NPB nor can they block you leaving feedback . You cna leave them a neg and they can only leave you a positive

Win win situation

halibut2209

No, they cannot neg you. Go for it!

bribrian

He, he... happy dayz... :j:j
Now I can have a bit of fun..... :eek::D

bribrian

One other thing, they do have my message asking them to initiate a cancellation, would Ebay use that against me in any way...?